Dunster House Ltd Reviews

Name: Dunster House Ltd
Rating: 4.16

4.2 Rating 388 Reviews

79 %

of reviewers recommend Dunster House Ltd

Company Reviews

Metrics

4.2

Based on 388 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Dunster House Ltd 5 star review on 14th July 2025

Mrs Anne Harrison

Dunster House Ltd 5 star review on 23rd June 2025

Dee

Pat Trainer

Dunster House Ltd 5 star review on 28th April 2025

Ged Mcilroy

266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a 2.8m Contemporary Garden Office which I had to wait for the better weather before assembling. Now it’s done I must say we are really pleased with it. The assembly instructions are excellent and very easy to follow. The service from start to finish from Dunster House was superb. Overall we are really pleased with the office and Dunster House Ltd and would absolutely recommend them to anyone.”

Dunster House Ltd 5 star review on 21st March 2022

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Posted 3 years ago

“Excellent product, well thought out and great quality. Went together brilliantly.”

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Posted 3 years ago

“Excellent service. Bought a Dads Shed II from DH. Great value for money. Looks great in my garden and adds a beautiful look. Service very professional. They kindly agreed to delay delivery to a date of my choice. Thank you. Would definitely recommend DH.”

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Posted 3 years ago

“Very good company”

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Posted 3 years ago

“Fabulous product delighted with the quality”

Dunster House Ltd 5 star review on 2nd March 2022

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Posted 3 years ago

“Excellent service and product very pleased with our gazebo. Clear instructions for assembly”

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Posted 3 years ago

“First class product and first class service.”

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Posted 3 years ago

“Replacement roof (storm damage) excellent. Promptly delivered and fits perfectly. Thankyou.”

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Posted 3 years ago

“The coronet log cabin is well made, goes together really easily. Whole experience very positive. Delivery men very helpful, offering advice as regards storage of materials.”

Dunster House Ltd 5 star review on 14th February 2022

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Posted 3 years ago

“Very good product, and fairly easy to erect .”

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Posted 3 years ago

“Quick delivery, courteous and knowledgeable drivers. Excellent product.”

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Posted 3 years ago

“Really please with the service throughout from selection, ordering and communication up to delivery. Shed was very good and the team helped me with a couple of build questions too”

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Posted 3 years ago

“Fantastic item easy to asseble”

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Posted 3 years ago

“Very good firm to deal with, excellent shed, delivery well packaged to eliminate damage in transit. Very pleased”

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Posted 3 years ago

“I am extremely happy with my experience of dealing with Dunster House. I purchased a Chunky Corner Gazebo which was delivered promptly and efficiently. The instructions for its assembly were clear and easy to follow and thanks to the accurately machined parts it went together without a hitch! I and a friend had the main frame up in a day and then it took me a further four days on my own to finish the job. The worst and most tedious part was nailing the individual roofing boards on! We are very happy with the final product and the only reason I haven't proudly posted a photo of the finished article is that it is sited in a garden which is in the process of being re-landscaped and does not look very pretty at the moment as it is wrapped to protect it from the works going on around it.”

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Posted 3 years ago

“I bought a garden shed from Dunster House recently. It was delivered as per schedule and was easy to assemble. It is very well made and is much better than other cheaper sheds that I have bought in the past.”

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Posted 3 years ago

“From when we ordered, to the delivery date we were contacted at every step and were extremely happy with the customer service. I contacted the delivery team on concerns about delivery at our address, with cars being parked on the approach. Spoke to a chap on the phone who looked on Google maps and said it would be ok as the lorry wasn't an artic. On the day, the delivery vehicle can be followed on a map so its possible to be away, then get back in time for drop off. The fellers that came were proffessional, friendly and more than helpful in unloading to the side of my drive to allow my van, trailer and the wife's car access later on and everything was checked as we unloaded. I have a chippie mate and we put the 6 metre x 3 metre Atlas up ourselves onto decking we built beforehand. Everything is included with plenty of nails screws and fixings. I cannot say how pleased I am with the product as everything fitted together as it should. The only two holes that needed a little persuasion to align was on a cross member on a roof joint as they were drilled a little off. There were plenty of roof shingles and are a good thickness. I would advise the instructions are read through before, wood, posts etc etc sorted into appropriate piles. Once sorted are easy to follow with everything at hand. It took us a good 2 1/2 days to put up properly but the hard work was well worth it. Put up mid November, its now December, we have furniture ready for next summer. I'm in the middle of sorting lighting and I've put my own guttering system on, Ive landscaped garden, doing water features, the works, so looking forward to next summer for a rest and some beers!!!! Once again many thanks to Dunster for a quality service and a product we hope will last for many years. Pictures to follow when I've finnished !!!!!!!! Regards Derek Jones Shrewsbury.”

Dunster House Ltd 5 star review on 7th December 2021

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Posted 3 years ago

“Excellent lantera , no problems with product , delivery and service . I have recommended Dunster house to most family and friends , unfortunately for me , looks like I will be coming out of retirement when they place there orders 😂😂”

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Posted 3 years ago

“Arrived exactly when they said they would. We had help to put it up and it was up and running in a day and a half. Fairly straight forward and makes a good solid cabin. Can’t wait for good weather again!!! Thank you.”

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Posted 3 years ago

“Easily met all my expectations with regard to quality and value for money.”

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Posted 3 years ago

Dunster House Ltd is rated 4.2 based on 388 reviews