Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.67

4.7 Rating 2,210 Reviews

93 %

of reviewers recommend Dr Sam's

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583

Anonymous

Anonymous // 01/01/2019

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“I paid for next day deliver on Friday 4th October I am still waiting to receive my parcel or confirmation is even been sent”

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Posted 7 months ago

“Skincare to the point, I like how minimal Dr Sam’s is. The products contain a great combination of ingredients that make an impact and there isn’t the fuss of having lots of products, simplifying and making your skincare routine quick and easy.”

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Posted 7 months ago

“Lovely micellar water. Skin feels clean and fresh after use. Thank you.”

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Posted 7 months ago

“The company is very honest about skin care concerns and results the products bring. I like the loyalty program too”

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Posted 7 months ago

“The best skincare brand- products deliver what is promised and price is ok. I recommend simple but robust routine offered”

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Posted 7 months ago

“I have bought several items from the site and every time it has been a si.ome, straightforward process. P&P is good and delivery is first rate. Can't recommend highly enough.”

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Posted 7 months ago

“Love the products, so gentle for my sensitive skin. I’ve seen results overnight with the intense moisturiser and the essential cleanser!”

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Posted 7 months ago

“I received an email in the middle of the night to let me know that my subscription of three items is getting shipped. I had forgotten to change or amend the items as I now needed different ones. I contacted Dr Sam’s customer service which was very good but basically it was too late to cancel the order. I was advised to refuse the delivery when the Royal Mail delivers it. So this is what I did. I will now re-order the items I need. So problem sorted, however this is of course extra hassle for everyone. Hence if I may, I would suggest that if you could send an email a day or two before the subscription delivery is due, this could then act as a prompt to amend or skip the order, if needed. Other subscriptions that I have had seem to do it, and it think it’s a helpful thing to have, in order to avoid unwanted deliveries. Kind regards Larisa”

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Posted 7 months ago

“Great service, delivery on time.”

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Posted 7 months ago

“Love Dr Sam’s products 🥰”

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Posted 7 months ago

“I love Dr Sam products. They have really transformed my skin. I’ve only needed to use the cleanser and moisturiser (original & intense) to make my skin so much better! I had a facial done 11 months ago and instead of helping my skin - it ruined it. It took me months to find products to help my skin get back to normal and after 9 months & several brands, Dr Sam was just amazing and transformed my skin. Only issue is - when you gain points, they don’t notify you in the checkout you can’t use both points & a discount code - so I got sent a points code but it’s split my ‘points up’ so I know have mini vouchers rather than 1 big one but that’s just a minor issue.”

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Posted 7 months ago

“Am new to the brand but am loving the quality and look of the products so far!”

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Posted 7 months ago

“Excellent skin care.”

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Posted 7 months ago

“Extremely frustrated with recent experience ordering on the website. Firstly I set up a duplicate subscription (in error) and having emailed customer service to cancel, I am still waiting for a response 5 days later. Secondly I ordered a product to be delivered to me, but somehow I or the system selected the wrong shipping address - and the item has now been sent and received and I still dont have the product I wanted.. Feel like tearing my hair out and need to go and calm down. Never had these issues with subscriptions or orders in the past....”

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Posted 7 months ago

Hi there, thank you for letting us know of this, we are very sorry to hear of your experience. I can see your duplicate subscription has now been cancelled as requested. We have gotten in touch to further assist you.

Posted 7 months ago

“Love these products although I have found the brightly serum to be very gritty and when I use it I would have piling after using moisturiser”

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Posted 7 months ago

“I love all dr sams products they are quite literally the best skincare products which truly deliver on their promise!”

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Posted 7 months ago

“Love the products Didn’t go quite right with the free samples thought I had option for 2 but just got 1 Thanks”

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Posted 7 months ago

“Excellent products and service”

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Posted 7 months ago

“Emails to let me know item is to be dispatched comes at just the right time”

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Posted 7 months ago

“The Flawless Neutralising Gel is great to wear under makeup in the T-zone. It does not cause flaking or peeling, which other acne products tend to do on my skin.”

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Posted 7 months ago

Dr Sam's is rated 4.7 based on 2,210 reviews