“I'm not sure what has happened on your website. But my 2 subscription items came in separate boxes for some reason, whereas normally, they would come in the one box. It seems like a waste of postage and packaging on your part.”
Hi Emma, thank you for leaving your review. After verification of your account, you exchanged multiple emails with the team requesting your items be split. It would seem that your items were split as per your request. If you'd like this to be further amended, please don't hesitate to get back in touch.
“Delivery is very quick and so far I am delighted with the products I have bought.
I think I'm going to end up buying the full range I'm that impressed”
“Très satisfaite des produits : le nettoyant n’assèche pas la peau, le gel neutralizer permet aux boutons de partir plus vite et la crème est bien hydratante”
“I love Dr Sam’s products. They have transformed my skin and making a difference to pigmentation on my face. I am beginning to become more confident with my skin.”
“The delivery was super fast. Products are as described. I didn’t have any bad reactions and I am happy with results. It’s not a miracle cosmetics but it is a very good for the price.”
“Great products with great results.
The shorter delivery makes me happy as well. I will be definitely a loyal client.
But: The subscription and order system should be renewed. It’s confusing and not simple to use. The log in with extra verification just annoying. It’s time to come up with an App?! And free delivery over 150£ internationally?”
“I am just starting to explore this brand. The tinted gossamer SPF in shade 3 is a perfect match and does not sting like other all mineral formulas. The lip balm not only protects but heals chapped and cracked lips. Both the tinted and clear formulas are brilliant. The cleanser did not work for my very sensitive skin in winter. The CS team is exceptional. Thank you for having real humans and not AI Customer Service. I will continue to try new products as you are one of the few who offer fragrance-free skincare.”
“I have been using some of Dr. Sam’s products since July and I really like them. I have now just reordered and added some of the other skin products into my routine do let’s see how I get on!”