Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.67

4.7 Rating 2,159 Reviews

92 %

of reviewers recommend Dr Sam's

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576

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery. Product kept my skin moisturised over winter”

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Posted 3 months ago

“Great shopping experience and customer service second to none!”

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Posted 3 months ago

“So far so very good. Very easy website to use. I have actually bought products for my son who has acne so I cannot currently give an update on how he is getting on but, I did "borrow" the moisturiser for my skin (I am 51) and it was very hydrating and will now be looking to buy some for myself. I also used a very nice free sample of the eye firming cream which went on like a dream. Fingers crossed for my son it helps to heal his skin as he has tried so many different things.”

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Posted 3 months ago

“I like that the products are very effective and scientificly proven. I have 4 products on subscription and it would be nice if samples were included in these packages too as they are when you normally order an item.”

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Posted 3 months ago

“The delivery always took longer than 3 days. I am very pleased with the product and I am hoping the delivery will be quicker in the future.”

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Posted 3 months ago

Hi there, thank you for your feedback! After verification, you placed your order on the 20th Jan, and your order is out for delivery today the 23rd Jan - meaning your order is bang within the three day delivery timeline. We hope you will enjoy your order once it is received :)

Posted 3 months ago

“Skin gets more stable n transforms over time, products are gentle and doesn’t trigger breakouts or redness for me”

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Posted 3 months ago

“Exceptional products. You don't need more than a couple of product for a solid skin care routine. I see continued improvement and relief from roseaca with consistent use.”

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Posted 3 months ago

“The site is well done. My only note is for combining award points with shopping, that could be improved. Thank you”

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Posted 3 months ago

“Didn’t receive parcel and waiting to hear from customer support”

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Posted 3 months ago

Hi Jessica, thank you so much for making us aware of this. We have gotten in touch with you directly in order to resolve this for you.

Posted 3 months ago

“I love Dr. Sam's collection of high quality, fragrance-free products. Neutralizing Gel is my favorite.”

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Posted 3 months ago

“I really look forward to my Dr Sam's skin care routine every day. Their customer service is always courteous, attentive, and helpful. The products are consistently effective. In get overwhelmed with the endless choices on the market, but Dr Sam's simplifies skin care without sacrificing quality. It's a refreshing, reliable brand that I can't recommend enough. Thank you for everything x”

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Posted 3 months ago

“I had been given Dr Sam's night serum as a gift. I was delighted with the product and keen to try more of the range. The website was clear and easy to use. I'm delighted with the moisturiser and the lip balm. Delighted that I have discovered these gems.”

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Posted 3 months ago

“Everything went smoothly at the checkout. I have ordered the new eye cream, can't comment on its efficacy yet but I usually get good results with Dr Sam's.”

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Posted 3 months ago

“The site is very easy to navigate, all information you need is there. Checkout was very smooth with good payment options. Was surprised at how quickly my order was dispatched & arrived within a few days. Lovely recyclable packaging. Only disappointment was I did not receive any samples with my order & was looking forward to testing out some other products.”

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Posted 3 months ago

“Good quality products, excellent service”

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Posted 3 months ago

“Excellent shopping experience. The website is easy to use and it is quick to find what I am looking for. The 2 free samples offered at checkout give me the opportunity to try something new.”

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Posted 3 months ago

“I love Dr Sam’s products but find the customer service communication hit and miss and delivery times quite long. Was recently offered free express delivery code. Entered in to the box, was accepted. Completed the order, no express delivery. Raised this with customer service who asked for a screen shot of the error. Explained there was no error, just no express delivery as there should’ve been. No response. So I guess I won’t get express delivery!”

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Posted 3 months ago

Hi Louise, thank you for leaving a review. Upon investigation, we can see your order did not qualify for the express shipping promotion as you didn't meet the spend threshold, and also had already used a different discount code on the order, and offers cannot be combined. We've got in touch directly to provide further assistance and resolution.

Posted 3 months ago

“Beautiful products!”

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Posted 3 months ago

“Always really easy and I love the points system. I just wish you could bank up more points for a bigger voucher.”

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Posted 3 months ago

“I really enjoy the whole experience of Dr Sam's, the skincare is great and I've not had any issues with customer service. Quick, easy and effective.”

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Posted 3 months ago

Dr Sam's is rated 4.7 based on 2,159 reviews