Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,472 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consider the review as zero stars. if everything goes well, good for you. Anything else, be ready. 1. their system glitches and they do not take any responsibility nor provide any evidence it is not a problem of their system, they reply "our system is highly automated" over and over... not a guarantee, really! 2. they write on the website that if you can not resolve through live chat, someone will give you a call....well then they email you that they do not have a phone, so it is not a possibility at all! 3. they are the only company without a complain team. Watch out! I have been asking for over a week to be given the form for complains, and they replied once they were looking which team to pass it on and then disappeared despite manu reminders. They simply do not reply! No indication on the website on what to do if you are not satisfied. 4. You pay more for delivery on certain timeframe, they do not make it, and they do not take responsibility for that too! 5. want to speak with a manger? everybody seems to be a manager, nobody above than the people who reply to you with pre-written messages 6. quality? having received the products, I am not even impressed. preview is not even representative.”

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Posted 1 year ago

“I ordered colour copies recently but Ddid not realised that there is a minimum basket cost which is 5 pounds. I paid 7.27 pounds for only 1 copy. It did not show clearly when you order it. Please aware that you double check the price in total before you order it.”

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Posted 1 year ago

“Really great service and communication. I published a paper back book. An excellent product and is everything promised by Doxzoo. Take care in uploading, I had a couple of proofs printed before ordering bulk. Would recommend”

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Posted 1 year ago

“The printing options availble were exactly what I needed to create all the stationary and decor for my DIY wedding! I gave us the perfect little details to our day”

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Posted 2 years ago

“Superb quality book and excellent service”

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Posted 2 years ago

“Great service. Fast and good quality”

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Posted 2 years ago

“There is no 'LIVE CHAT' button on this site, 2 of the products I ordered are not to my satisfaction. Doxzoo has done them for me before, so I know that this job is not the best.”

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Posted 2 years ago

Hi John, Live chat is available on site at all time, if we are closed you are still able to leave us a message. If it is not showing for you then it could be a browser related issue. I can see now that you have messaged our customer service team and they are dealing with your query now. Thanks, Doxzoo Team

Posted 2 years ago

“Order arrived exactly as expected and surprisingly thoughtfully packaged. Very happy.”

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Posted 2 years ago

“I always go to Doxzoo for my printing needs. Easy to use and fast delivery!”

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Posted 2 years ago

“Great software to order your printing. Great quality printing. But dreadful customer service and once it’s printed they simply don’t care if you receive it or not. There is plenty of completion that do care.”

Helpful Report

Posted 2 years ago

Hi Barry, Thank you for your review. We can see from the tracking provided by DPD that we dispatched the order on time on Wednesday. A delivery attempt was made by DPD yesterday afternoon however there was no one home to accept the delivery. We did send you a dispatch email with the tracking info on for you to liaise with DPD with regards to time slots etc. The delivery tracking then shows that collection at a pick up shop was selected. DPD have now delivered to this local collection point for you to collect. As we advised yesterday, once DPD have re-labelled the order to be delivered at a collection point, we do not have the ability to arrange for them to re-attempt again to your address. The only option we have is for them to return it back to us, which would delay your parcel even further. We do apologise however once it has left us and is with DPD we do have very little control of the delivery times etc. Best wishes, Doxzoo team

Posted 2 years ago

“Great everytime”

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Posted 2 years ago

“Great Clear Printing job. Beautiful results”

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Posted 2 years ago

“What would have cost me £50+ in any of the print shops in my city cost me £24 INCLUDING next day delivery postage. All in all I’m extremely impressed. The quality is amazing and I wasn’t expecting much for the price. Came within my deadline so I can get everything sent off before the 28th. Overall I’m extremely impressed, happy and grateful they they are a company that live up to their promises advertised. 100/10 would recommend!”

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Posted 2 years ago

“Super products and great service!”

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Posted 2 years ago

“Very happy with my prints! Good quality, easy, cheap, and timely”

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Posted 2 years ago

“Absolutely LOVE, LOVE, LOVE all my prints”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“This service is fast, easy and reliable”

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Posted 2 years ago

“I have ordered 3 times from them I believe and 2 of 3 orders had issues. The first time, I accepted a reprint. Took forever to get done but fine. That was in December 2022. I placed another order April 2023 and wow were they terrible hardback notebooks. The soft touch lamination has a lot of downsides nowhere to be mentioned on their site. Then when you contact support they are rude and pretty unhelpful. It feels like they're blaming you for their poor quality product. I sent pics of the damage & received a response from an Ethan stating "We can offer a solution once we have a look at the 'damages' properly - So we're waiting for the rest of the evidence from you, as so far we can only see evidence of the scratch markings." As if evidence of the scratch markings was not enough lol? I guess that sending scratched up products is normal for them. I sent videos (of the exact same thing in the photos) and of course they couldn't deny the poor quality. I was asked if I wanted a credit or refund to which I responded refund because yeah, terrible service. But they didn't refund the full amount. Overall, I can't speak to the other products but stay away from soft touch laminate on anything. And if you have an issue, I'd just suggest filing a complaint with PayPal because the "customer service" is non-existent and the live chat isn't actually live.”

Helpful Report

Posted 2 years ago

Hi Destiny, Thank you for your feedback. We have taken a look into your complaint and do apologise for the condition in which your books arrived in. When they leave us they are checked and are in a good condition and it's unfortunate that they have arrived with slight scratches. Our team requested further evidence to help deal with the investigation. Thank you for sending this through. I can confirm a full refund has been processed back to you. We aim to respond to all live chat messages in under 5 minutes when they are sent to us between 9-5pm UK time. If messages are sent outside of these times then they will be responded to first thing the following working day. Should you have any other queires you can also email them to us via info@doxzoo.com. Thank you, Doxzoo team

Posted 2 years ago

“Poor customer service. Gave incorrect instructions for printing then did not own their mistake, blamed me and denied any sort of compensation. I needed to print an A5 booklet made of half folded A4 sheets. After reading all Doxzoo articles about setting up the booket file, I was still unsure about wether I had to choose A4 or A5, so asked them in the live chat. I made pretty clear the end-product needed to be A5 and was told to select the A4 size for that, so I went ahead, followed their instructions and then received an A4 size booklet made of A3 sheets. When I complained, I was told that there was no fault on their end because, in a conversation about "How to setup artwork for a half folded booklet?", I could have been talking about printing lose sheets to then fold them myself at home... Very condescending and disrespectful.”

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Posted 2 years ago

Hi Carla, Thanks for the review. We have taken a look at the correspondence we have had with yourself earlier today and note that we offered you print credit for the total amount for you to go ahead and re-order with corrected specification. We are sorry for the miscommunication there was previously however our customer service team responded to the question referring to "half fold" which we took to believe you were ordering a folded sheet, in which case the advice given was correct. However as you were ordering a booklet, a different specification should have been selected. We recognised that there was a miscommunication and offered the print credit for you to re-order. If you have any further questions then please do not hesitate to contact us. Best wishes, Doxzoo team

Posted 2 years ago

Doxzoo Online Printing is rated 4.7 based on 6,472 reviews