Doors of Distinction Reviews

4.41 Rating 130 Reviews
86 %
of reviewers recommend Doors of Distinction
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Own Driver
average delivery time
Within 5 Days
on-time delivery
Greater than 92%
accurate and undamaged orders
Greater than 88%
Customer Service
communication channels
Telephone, Email
queries resolved in
Under an hour
Read Doors of Distinction Reviews

About Doors of Distinction:

Doors of Distinction is a family run business established over 30 years ago selling quality doors to the retail and trade markets and has now grown to be one of the largest door retailers in the country.

We go the extra mile by offering good sound advice direct from loyal and knowledgeable sales advisors with many years of experience between them.

Our range includes quality timber internal and external doors, bi-folding doors, room dividers, fire doors and door furniture. We are committed to delivering a exceptional service providing solutions that help customers achieve their dreams.

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The showroom is well worth a visit. There is a lot of choice of high quality doors and hardware. Throughout, Lee was very helpful and relaxed so that there was no sense of urgency or pressure. The real test of quality of any company is their reaction when things go wrong. This was the case for us when an order for 12 doors had to be changed (through our builder's error) at the last minute causing us some distress. Nothing was too much trouble for Lee. He was sympathetic to our situation and within a short time we had solved the problem, changed the order and delivery arrangements and replaced some returned hardware. We could not ask for better treatment. Very professional. Thanks
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Your order was most welcome and though there were some issues to be resolved along the way, through no fault of yours or ours, we are extremely pleased Lee was able to put his extensive knowledge of the industry and a sympathetic ear to very effective use helping you. He is very professional, as are all the staff, and he is really pleased with your Review.
Thank-you very much again.
Patrick was extremely helpful and I valued his advice. We had purchased doors from this company previously and had no hesitation in making further purchases excellent doors at sensible prices. We thoroughly recommend Doors of Distinction
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Thank-you very much for the order and the great Review. Patrick will be pleased with your comments and it's great to hear you are a repeat customer. We put a lot into our training and coupled with the quality and good value of the products we offer, we are extremely pleased it's being appreciated and noticed. Thank-you again for the Great Review.
Patrick was extremely helpful in advising me about a non-standard height door. He was very responsive to emails, very professional and friendly. Doors of Distinction will be my first port of call for any future doors we require.
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Hello Clive, thank-you for the great Review. We work hard to make sure all our customers are looked after and I'm very pleased to see Patrick has been so helpful. Please do not hesitate to contact us should you need any help in the future. Thanks again.
Great customer service Great delivery and really good doors Excellent
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Thanks Steve. Another great Review for the team and Patrick in particular. It is very much appreciated by the whole team when we get great feedback. I hope you enjoy the doors for years to come. Thank-you for the Review.
brilliant service from Patrick very helpful doors arrived as he advised would not hesitate to recommend Doors of Distinction to anyone. Delivery driver was excellent.
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Thank-you Mr Crocker. Patrick is very knowledgeable and conscientious. I am very pleased to hear the service was great all the way to your door, that is what we aim for. Receiving your Review makes us all feel good so thank-you again.
Ordered.6doors over the phone Patrick was very helpful ,The doors came when he said they would ,I got a local carpenter to fit them and I liked them ,They look bloody good ,I will be using doors of Distinction again in the new year
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Thank-you David, another great Review for Patrick and by the sounds of it a very satisfied customer. We look forward to helping you again in the New Year. Thanks again for the Great Review.
Very helpful customer service from Patrick and the delivery guy. Look forward to dealing with you again.
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Thank you Robert, Patrick will be pleased and Dave the delivery guy will be too. I'll make sure they both know the hard work is worth it. Thanks again and we look forward to helping you in the future.
Alan made the ordering process easy and the doors arrived on time really good service
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Thank you very much for the good Review. Alan takes pride in looking after customers and will be very pleased with the feedback. I hope the refurbishment is going well and please call/email if we can be of any further assistance. Thank you again for the good Review.
Great company to deal with. Our sales adviser Hannah was very knowledgeable and efficient. Delivery was spot on time.
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Thanks John for the nice Review. Hannah will be really pleased, as always, for the good feedback. I am pleased the delivery was on time, especially with the couriers getting busier in the lead up to Christmas. Thanks again for the good Review.
This is the second time we’ve used “Doors of Distinction” and once again the Ordering of two sets of bifold doors was easy and quick. Delivery was quick and the the driver was very courteous. The doors themselves are of excellent quality and they came with everything needed to hang the doors. The price as well was excellent for a quality product - thanks
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Thank-you for the positive feedback. We're glad that you like your Shaker style Bi-fold doors.
It's great to hear that we have hit our service targets from order to delivery.
Thank-you again for your review and your order.
Alan has been very helpful and professional throughout the whole process. His valuable advice at every step is much appreciated.Doors and hnadles arrived earlier than anticipated and are very good quality.
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Hi Naeez, thank-you for the review.
We pride ourselves on the knowledge of our team and the service they deliver so it's great to have such positive feedback which will be passed on to them.
Once again thank-you for the review and placing your business with us.
We ordered 2 sets of oak double doors, which are gorgeous. Alan was very helpful, informative, efficient and quick delivery. Would highly recommend.
1 Helpful Report
Thank-you Mrs Harrison. We're so glad that you love your Shaker door pairs. We very much appreciate the feedback and the recommendation.
Thank-you again for your business and the review.
Excellent products at sensible prices ,good service and prompt delivery, well done guys!
1 Helpful Report
Thank-you Mike for your very positive review. Alan your sales person will be very pleased to hear your comments.
Please let us know if there is any more that we could have done to achieve the fifth star. We are always looking to improve.
Thank-you again for your great review and your order. Do give us a call if you need anything in future!
These internal doors are magnificent. So many people comment on them. They are very high quality sturdy and look great. I need a few more to finish off the house and will definitely be buying them from doors of distinction again. Great product, great delivery and great service.
1 Helpful Report
Thank-you Ffion. The Salerno doors you purchased are a beautiful, unique design. We're not surprised you love them! We will pass your comments on to Alan the sales person who took your order. We aim to deliver excellent service every time and the team always love to receive some feedback.
Thank-you again for your order and the lovely review!
Hannah could not have been more helpful Good technical advice regarding fire doors too. Doors arrived sooner than anticipated and good quality. From choosing doors two weeks ago I now have a much transformed apartment. Thank you Hannah
1 Helpful Report
What a nice Review. I am very pleased to hear everything has gone smoothly and delivered earlier than expected. Hannah is a great, knowledgeable team member and will be delighted to read your Review. It is amazing how changing doors can transform a home. Thank-you again for the nice review.
Good product Good service Helpful staff Competitive prices
1 Helpful Report
Thank-you very much Dennise for the great Review. We all try our best to deliver a great service at a sensible price. I see you have bought some very nice doors and I hope you are pleased with them for many years to come. Thank-you for your review and business.
Excellent service and good communication. I initially made contact about replacing the internal doors in our home, built in late 40's where all 16 doors were pretty much different sizes. Olly recommended a manufacturer that would allow 14 to be a common stock size and cut down to fit and only then need two custom size ones to be produced, saving me a lot of money. Delivery feedback based on the first delivery of stock door, the remaining doors now on order.
2 Helpful Report
Thank-you David for the great Review. Ollie works hard to source customer requirements at the best price and where possible to suit delivery schedules. We all try our best and I’m very pleased he has looked after you well. Please do not hesitate to come back to Ollie, or any member of the team, should you need further help or advice. Thank- you again for ordering through us and for the great Review.
We are still waiting for the doors. We were told by the salesman we would receive an email 2 days after our payment was made and we didn't even get an invoice after 3 days! We were also told that they would be delivered within 3-5 working days and it will be 5 days tomorrow! We had to ring and ask for an invoice after 3 days. We cannot find out WHEN they will be delivered and have had 2 promises of being rung up that didn't happen. Now we have been told that 'someone' will ring tomorrow but we STILL haven't been told WHEN they will be delivered. Perhaps this company thinks we have nothing better to do than stay in every day on the off chance our nigh on £600 worth of 5 doors may turn up! I'm fuming and my husband is seriously considering cancelling the order.
1 Helpful Report
Hello Mr & Mrs Tack, I’m sorry to see you have not experienced a smooth ordering and delivery service as we would expect. We do record all the calls into the sales team to ensure the service offered is delivered and I can see there has been a breakdown in communication.
Please accept our apologies for the misunderstandings experienced and any anxiety caused. I have spoken to the courier who confirmed the doors are scheduled to be delivered this Friday as requested, which I hope will go smoothly.
Please do not hesitate to contact me directly: should you have any further questions or feel I may be able to help.
Lovely quality doors and easy to order over the phone. Prompt delivery and care advice too. I would recommend this company and high quality products. Our new internal doors have been much admired!
1 Helpful Report
Thank-you very much for the great Review. Hannah will be really pleased and the team will be too. We are always trying to give our customers the best products, best price and expert advice, so we are pleased to see all the training is worth it. Here is to many years admiring the doors. Thank-you again for the Review.
Great service, the doors look perfect
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Thank-you for the Review. We are very pleased the service was good and you are happy with the doors. If we can help in the future please do not hesitate to contact us. Thanks again.
Doors of Distinction is rated 4.41 based on 130 reviews