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Doors of Distinction Reviews

4.6 Rating 272 Reviews

90 %

of reviewers recommend Doors of Distinction

Company Reviews

4.6

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Doors of Distinction:

Doors of Distinction is a family run business established over 30 years ago selling quality doors to the retail and trade markets and has now grown to be one of the largest door retailers in the country.

We go the extra mile by offering good sound advice direct from loyal and knowledgeable sales advisors with many years of experience.

Our range includes quality timber internal and external doors, bi-folding doors, room dividers, fire doors, pre-hung door sets and door furniture. We are committed to delivering a exceptional service providing solutions that help customers achieve their dreams.

Visit Website

Phone:

01202 872211

Email:

tracey@doorsofdistinction.co.uk

Location:

63-91 Cobham Road Ferndown Industrial Estate
Wimborne
BH21 7QF

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Doors of Distinction 4 star review on 5th October 2022

Doors of Distinction 5 star review on 23rd March 2022

Doors of Distinction 5 star review on 23rd March 2022

Doors of Distinction 5 star review on 23rd March 2022

Doors of Distinction 5 star review on 11th February 2022

St. James Church

Doors of Distinction 5 star review on 27th May 2021

Janice Hinchliffe

Doors of Distinction 5 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks. Very fast delivery of Palmermo doors. Fitted today and they are lovely, very happy and would recommend. Great communication. Thanks again.”

Posted 3 years ago

“Excellent service and good communication. I initially made contact about replacing the internal doors in our home, built in late 40's where all 16 doors were pretty much different sizes. Olly recommended a manufacturer that would allow 14 to be a common stock size and cut down to fit and only then need two custom size ones to be produced, saving me a lot of money. Delivery feedback based on the first delivery of stock door, the remaining doors now on order.”

Posted 4 years ago

Thank-you David for the great Review. Ollie works hard to source customer requirements at the best price and where possible to suit delivery schedules. We all try our best and I’m very pleased he has looked after you well. Please do not hesitate to come back to Ollie, or any member of the team, should you need further help or advice. Thank- you again for ordering through us and for the great Review.

Posted 4 years ago

“We are still waiting for the doors. We were told by the salesman we would receive an email 2 days after our payment was made and we didn't even get an invoice after 3 days! We were also told that they would be delivered within 3-5 working days and it will be 5 days tomorrow! We had to ring and ask for an invoice after 3 days. We cannot find out WHEN they will be delivered and have had 2 promises of being rung up that didn't happen. Now we have been told that 'someone' will ring tomorrow but we STILL haven't been told WHEN they will be delivered. Perhaps this company thinks we have nothing better to do than stay in every day on the off chance our nigh on £600 worth of 5 doors may turn up! I'm fuming and my husband is seriously considering cancelling the order.”

Posted 4 years ago

Hello Mr & Mrs Tack, I’m sorry to see you have not experienced a smooth ordering and delivery service as we would expect. We do record all the calls into the sales team to ensure the service offered is delivered and I can see there has been a breakdown in communication. Please accept our apologies for the misunderstandings experienced and any anxiety caused. I have spoken to the courier who confirmed the doors are scheduled to be delivered this Friday as requested, which I hope will go smoothly. Please do not hesitate to contact me directly: marc.ryan@doorsofdistinction.co.uk should you have any further questions or feel I may be able to help.

Posted 4 years ago

“Doors look lovely, very friendly staff”

Posted 5 years ago

“Sold faulty warped doors. BEWARE the minute you take delivery of your doors, this useless company wipe their hands of them and will use every excuse in the book to claim the issue is not their fault. Avoid like the plague. There are much better, more reputable companies out there.”

Posted 5 years ago

Further to your review, as discussed when the issue was first reported to us, the cause of the issue is due to the doors being over trimmed, and left untreated allowing moisture to ingress the doors. The moisture ingress was exacerbated by hanging untreated doors in plastered rooms where the plaster had not completely dried out. All of our customers are provided with all relevant advice regarding fitting and treatment of the doors at point of sale, and this advice needs to be shared with any tradesmen that are fitting the doors. Unfortunately as the advice was not followed, it has resulted in the issue with the doors. This matter has been fully investigated and pursued, and in this instance are unable to offer any further assistance due to the incorrect handling and fitting of these doors. It is vital that all instructions and advice is followed when fitting engineered doors to ensure issue such as these do not occur. We have provided you with the details of our alternative dispute resolution service by email, and if you intend to pursue the issue, then please do so according to the email instructions.

Posted 5 years ago

“It's hard ordering on line without seeing the product but the 10 doors exceeded our expectations.”

Posted 5 years ago

“What a good knowledge of the subject matter well communicated and double checked on email with time to make any Changes”

Posted 5 years ago

“Delivery was fine. However one door damaged and two doors packaged incorrectly. On contacting Doors of Distinction £50 offered for damaged door. No recompense for severe inconvenience caused to ourselves. Appears no responsibility taken by Doors of Distinction only supplier offering us recompense. Very poor customer service when problem occurs.”

Posted 1 year ago

Hi, We are sorry to hear you of your disappointment with the service you have received. Looking further into this, we can see that we at Doors of Distinction have arranged for replacements for the two incorrect doors to be checked and sent to you ASAP. In regard to the damaged door for which you requested a discount. Whilst we do discuss these issues with the relevant suppliers, all offers of discount or compensation are offered directly from ourselves and can see a refund of £72 inc VAT has been offered to you for the minor issue with one of your doors. We always do or best to resolve issues for our customers as quickly and efficiently as possible and can only apologise if you feel that this has not been the case. Many Thanks DOD

Posted 1 year ago

“A truly quality product aided and supported by very helpfull sales team. If only your competitors were half as good, outstanding and thank you We will use again”

Posted 2 years ago

“Three doors exceptionally well packaged and transported on a vertical pallet, brought right to the front door. We are very pleased with the pre-finished ‘Sevillia’ doors now that they have been installed, such an improvement to our entrance hall. Thank you.”

Doors of Distinction 5 star review on 19th April 2021

Posted 3 years ago

“The customer service through my transaction was first class. I had a some damage to my delivery; It was dealt with efficiently and professionally, hassle free. I can highly recommend them”

Posted 3 years ago

“Mathew Genge has been Brill with my order that has constantly been tweaked by my customer and am very pleased with service I have recieved so far...”

Posted 3 years ago

“The doors are very cheap quality it’s not worth for money at all. The door which arrived is totally different from one on the website.👎 I never recommend anyone. Very bad experience and it is clearly cheating”

Posted 3 years ago

Dear Mr Mahenthrian, Thank you for the information you have provided, we do have a Customer Service department that deals with any issues customers may have. We do not have any record of contact from you prior to posting this review, but our customer Service Manager Richard will be in contact with you shortly to discuss where we can help. Tracey Snook

Posted 3 years ago

“Excellent service quick delivery and doors lovely Thanks”

Posted 3 years ago

“I knew I wanted fifteen XL joinery doors and Doors of Distinction had the best price I could find online. My initial enquiry was during C-19 restrictions with Alan who helped answer all of my questions. He gave me the confidence to purchase at that time and later Matthew helped me through the ordering process . At my request the delivery was held for several weeks without issue. The actual delivery was on time and efficiently managed. Two months followed until the Carpenter could fit them who found I had ordered 3 doors incorrectly. A phone call to Matthew who managed a smooth and seamless re-order/invoice and collection/credit immediately. I emailed about a small piece of damage which was managed swiftly and apologetically by Matthew and Richard to a satisfactory outcome. Excellent doors and excellent customer service all round. I'm very pleased.”

Posted 3 years ago

“I visited Doors of Distinctions showroom to view the doors I was interested in. Lee was very helpful. I chose my ten doors and they were delivered very quickly. Door ten is bespoke and currently being made. Excellent service would not hesitate to recommend this company. Doors fitted and look fab.”

Posted 3 years ago

“From first quote, ordering, then to delivery, then just a minor issue, everything was dealt with in good time and extremely efficiently. I emailed regarding a small piece of damage and was called half an hour later with a resolution which I was happy with.”

Posted 3 years ago

Hi Susy Apologies for the slight damage, but glad to hear we sorted things quickly for you, thank you for your time taken to post the review!

Posted 3 years ago

“Great prices and products, and timely delivery. Excellent support and advice by phone. Have no reservations about recommending Doors of Distinction. Many thanks to the entire team.”

Posted 3 years ago

“Ordered downstairs doors for new build and after some issues all arrived and installed, quality average Then ordered doors for upstairs and told not available for months but have same doors that only has slight bevel compared to original doors, so ordered Replacements And one of original as I could wait for this door and waited. Doors eventually arrived but panels completely different size so had to use upstairs But asked for one to be replaced as it sat next to an original door and looked completely odd After much discussion they are insisting that I pay £30 to pick up the door and £35 to take off one away even though they are picking up a door they sent by mistake and has been sitting in house for 4 months So I am understandably not happy now having to pay £65 to replace a £80 door that they mis sold to me. They are not happy to compromise at all even though they told me the doors were slightly different, when they are definitely not I would suggest you avoid as I will in future as customer service is bad as they never reply and keep you waiting and chasing”

Posted 3 years ago

Hello Mr Miller, Further to our telephone conversation, thank you giving us the time to discuss these issues with you and are pleased that we were able to resolve this to your satisfaction. As discussed, if you do have any further queries or questions please do not hesitate to call us. Many Thanks again Richard

Posted 3 years ago

“We were very impressed with the quality and price of the doors, especially as they were pre finished. We could have brought unfinished doors from a well know retailer at the same price, necessitating us doing all the varnishing! The handles are excellent quality and a lovely brushed aluminium finish, there are 3 ball bearing hinges for each door. The after care service was brilliant, as the privacy lock was damaged. We received a replacement with 3 days. Thank you to Alan and everyone at Doors of Distinction. Would highly recommend them.”

Posted 3 years ago

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Doors of Distinction is rated 4.6 based on 272 reviews