DKB Elegance Reviews

Name: DKB Elegance
Address: 7 Kingsway House, Doncaster
Rating: 4.88

4.9 Rating 1,537 Reviews

98 %

of reviewers recommend DKB Elegance

4.9

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

DKB Elegance 5 star review on 27th June 2025

Anonymous // 01/01/2019

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“as per order , quick post”

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Posted 7 years ago

“A smart tap which was easily installed with instructions.”

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Posted 7 years ago

“Just what I was after, arrived promptly and nice item.”

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Posted 7 years ago

“Product was a good price and arrived very quickly - thank you”

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Posted 7 years ago

“Tap arrived quickly, very well packaged. Very pleased with the tap, looks great and works well. Good quality product and good price compared to other websites. Would definately recommend.”

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Posted 7 years ago

“Answered my query quickly, website easy to use, order processed quickly and delivered as promised. Product is excellent - what more can I say?”

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Posted 7 years ago

“Very helpful staff and good customer service!”

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Posted 7 years ago

“Excellent service and really good prices.I'm a pro bathroom installer and would definitely recommend DKB Elegance. 10/10.”

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Posted 7 years ago

“Thank you for the update and prompt delivery of my order. I will certainly order with you again.”

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Posted 7 years ago

“Not very happy as the cistern that was sent was faulty!! Had to pay the plumber to fit it and then it wasn’t refilling the cistern, so couldn’t use the toilet. Called you for help but just told me to call Dudley on Monday. Not acceptable to send faulty goods.”

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Posted 7 years ago

Sorry about this Tina but as we explained, Thomas Dudley’s policy is for the customer to get in touch direct to get the matter resolved as quickly as possible.

Posted 7 years ago

“Good product service also good delivery”

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Posted 7 years ago

“All fine until there is an issue, in this case faulty device, DKB pretty much washed their hands of it saying talk to Vectiare direct (who where not helpful at all) - had to recover refund after returning item from credit card company as DKB would not respond thereafter.”

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Posted 7 years ago

HI Naheed We are sorry to have caused such a problem. Our procedures were a bit convoluted in this case and we could have been a lot more helpful. We are checking on the situation regarding your refund – the dispute you raised should take care of this but if not we will do this manually. Once again we apologise for the inconvenience caused. DKB

Posted 7 years ago

“Took a little while to arrive and comms could have been better, but overall a good experience and I would use this retailer again.”

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Posted 7 years ago

“Quick response to my order and delivery of product at competitive price”

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Posted 7 years ago

“Excellent product. Excellent service.”

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Posted 7 years ago

“It’s been a pleasure dealing with you so quick”

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Posted 7 years ago

“Excellent service from the time of ordering of kitchen mixer tap until delivered. I even received it earlier than expected. Have already recommended to a friend.”

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Posted 7 years ago

“Very prompt service with regular updates which kept me informed and made me feel my order was important to them. Happy with product as it is as described”

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Posted 7 years ago

“It was a pain dealing with parcelforce who did not originally take note of my requested delivery date and I had to resubmit. But all OK now, Thanks”

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Posted 7 years ago

“I’ve yet to fit the Taps but they look good quality and no reason to doubt that they’re the real thing and not a rip off. The price was outstanding and I would definitely recommend DKB and the level of service they provide.”

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Posted 7 years ago

DKB Elegance is rated 4.9 based on 1,537 reviews