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DIY Kitchens Reviews

4.5 Rating 59 Reviews

90 %

of reviewers recommend DIY Kitchens

Company Reviews

4.5

Based on 59 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was recommended DIY kitchens by a friend and really glad we went with them. Everything from the design software, showroom setup, sales and customer service agents to the actual quality of the kitchen is outstanding. We have had so many compliments about our new kitchen. And, it was so well priced we are so pleased with it. Thank you”

Posted 4 years ago

“Thanks for all your pre ordering help and for making my wife and I very happy. We are new(ish) home owners and the old kitchen had to go and a friend recommended that we give you guys a try and so glad that we did. We now have a nice glossy kitchen that is the envy of all our family. Thank you!”

Posted 4 years ago

“My new kitchen is finally installed and it looks just like I planned it. The weather has not helped being so hot and all but a week later than planned, it’s in. The quality is amazing and the price made me do a double take, based on what the high street places were trying to give me. Family business really are the best. My family will not shop for a kitchen anywhere else. The only issue I had was a damaged unit, that got little bang when it was offloaded but this was replaced within 7 days.”

Posted 4 years ago

“Quality, price, service, delivery all superb. We got what we wanted at 75% of the cost of others, Most pleased about having what we desired as apposed to being told what we could have, simple example we wanted pullout drawers under the sink, 2 main competitors said we couldn't have this unless we had the much more expensive ranges! Also came up with good alternative solutions when something we wanted wouldn't work in our confuguration.”

Posted 5 years ago

“Product is excellent and the service has been superb. Knocks spots off all the big name kitchens that I have looked at before setting for this company.”

Posted 6 years ago

“Vast choice of unit sizes & designs. Samples available. Easy ordering with quick response if help needed. Comes fully assembled including doors. Very heavy quality made units. Massively cheaper than high street. Made in Britain. Recommended. Ssve £££££££”

Posted 6 years ago

“Every aspect of the process of getting out own-designed kitchen has been easy and even delightful. The range of styles on the website was much more than adequate for our needs. We visitied the showroom and had some very helpful, productive conversations with their advisers. There was no pushiness or pressure on the part of the sales staff, e.g. to buy appliances or other items from them. Ordering online was easy and we even got a call to check unusual aspects of our order to make sure we hadn't made a mistake. The kitchen units arrived on time and the quality is flawless, with really well engineered fittings, accurately made (fully assembled, not flat pack) units, and a perfect, hardwearing paint finish on the style we chose. It turns out we did over-order some glass shelves, and arranging a return and refund was simple with absolutely no quibbles from DIY kitchens. On the whole, I suppose you could buy a nice kitchen from another source, but we chose DIY kitchens for an overall better price for like for like items, than other well known suppliers. The bonus which we weren't expecting has been the quality of person-to-person service, the absence of any sales pressure, and in the end, the total satisfaction with the product.”

Posted 6 years ago

“The kitchen overall is lovely, a few set backs along the way such as missing parts of the order, wrong colour doors, these took a while to rectify and I felt at times the customer service was poor and the support ticket system not the best! Wouldn’t put me off and will certainly recommend to others as they overall kitchen is good value for money.”

Posted 4 years ago

“Great pre order service and very helpful. The majority of the order was delivered on time but a lot of items were missing and a bit of a nightmare sorting the missing items which took a while to receive. However I am very pleased with the quality of the kitchen and I'm very pleased with it.”

Posted 4 years ago

“The quality of our kitchen is absolutely first class. Solid wood, painted in a bespoke colour and all delivered pre built and with doors on. The price we paid for a solid wood kitchen really was amazing and we had quotes from all the other big kitchen companies. No one else was close and colours were restricted. I’d love to give ‘very good’ but there were some pre sales issues. The showroom etc is fabulous but once we’d placed our order we had problems with our delivery being put back but these were due to mechanical issues. I just felt the communication side of things could be improved with the company. Luckily, I did end up in contact with a a manger called Catherine who was fabulous and really helped out to ensure any missed items from our order were sent out the following day. I would and am recommending diy kitchens to my friends.”

Posted 4 years ago

“Overall the quality of the kitchen is excellent and i am very pleased with the end result. However, I did have a lot of issues with colour mismatches on the cornices, plinths etc and replacement parts being sent out damaged but this was all eventually resolved although it did take quite a bit of time and wasted effort for the fitter. I would still recommend DIY kitchens to friends as the price is good for the quality and my slightly bad experience could be fairly isolated.”

Posted 4 years ago

“This company sells top quality products at a reasonable price, but even though the aftersales support staff are very pleasant and honest to deal with, they are let down by a badly disorganised delivery service. I would buy from them again for the quality and price, but I'm anticipating a protracted period of nonsense afterwards sorting out problems - such a shame!!”

Posted 4 years ago

“We're very pleased with our new kitchen. It looks great. The quality of the cabinets and fixings is excellent and the fitter found them straightforward to work with. We did have some difficulties around confirming the delivery date, when our delivery was delayed. While we understand that this was unavoidable, the communication could have been better to ensure we knew just when the kitchen would arrive. We had similar issues when ordering a couple of extra panels and replacements for damaged parts, that there was very little communication around delivery date. This made it tricky with our fitter as we didn't know when we'd have the materials for him to come back and finish the job. Overall though, very pleased. I'm not sure getting a new kitchen is ever stress free, but feel confident that now it's in it will last well and it's certainly improved our home.”

Posted 4 years ago

“We have mixed views on our recent purchase. DIY kitchens was recommended to us by a friend, and we found that the customer service was excellent. The price of the kitchen in comparison to other kitchen companies was also very pleasing. However, I would strongly recommend paying extra for the delivery service as ours turned up on a sat night when all the builders had left, so it was left on the roadside for me and my husband to lift in, and they are heavy units. You also don’t get any warning when out of stock items are turning up. I got a phone call to say they were outside wanting to deliver my freezer, but yet I was 150miles away. We also wouldn’t recommend the painted cupboards as they do chip easily. So on the plus side, they are a good price with good customer service, but on the downside, the deliveries were terrible and the overall quality is not the best.”

Posted 4 years ago

“Shocking customer services. Ordered a bespoke painted kitchen - many items delivered faulty or substandard - weeks of lies and false promises and two months after my new kitchen was due to be delivered, in full, i’m still waiting for end panels without which I can’t install a worktop. Shocking. The company is clearly falling apart and can’t cope and the communication is truly terrible. AVOID”

Posted 4 years ago

“Really disappointed to be writing a poor review of DIY Kitchens as the quality of my units and initial delivery was all very good. The poor review relates to the quality of their post-sales service. Upon delivery we had a damaged unit (part of the mechanism had broken loose from the carcass during transit). Initial response was very positive, even returning a response on a bank holiday Monday. After a bit of to and fro they agreed to replace the unit and send a replacement. They intially indicated that this would be with me either Monday 6th May or Tuesday 7th May. My wife took the Monday off work and me the Tuesday so we has it covered. At the end of Tuesday nothing had arrived. I contacted their support on Tuesday evening and got no response on their support system so phoned end of Wednesday, to be told "not really sure what happened as to why it wasn't delivered". Thursday I was told they would have to reschedule it for Monday 13th May. Once again my wife took the Monday off work, me the Tuesday. Given their failure to deliver the previous week I took it upon myself to call them on the Monday to confirm delivery, which I was told it would be either late Monday (after 5pm) or early Tuesday. I was sent the driver's mobile number so I could contact him. I was actually starting to delieve they might have sorted it out! I messaged the driver Monday night and then again Tuesday morning to request a broad delivery time. The driver called me to let me know that we didn't have anything down for delivery to me! I called the office on Tuesday morning, to be told that it wasn't loaded on to the van on Monday (so it was very clear that when I called to check on Monday that nobody actually checked anything at all - what's the point?). It is apparently coming out to me Wednesday (tomorrow). Although it wouldn't be a massive surprise if it didn't turn up. Terrible, post-sales service. I would not recommend DIY Kitchens purely as a result of this experience. As an aside. It seems to take 2-3 days to get a response to any post-sales online tickets, the phone line rings for a minimum of 10 minutes every time I call. On one occassion having waited for 13 minutes the line announced that I would have to try again later and then dropped the line. Oh and on the question of compensating me I was told that I had to put that question in an email to them. After my wife and I have wasted 4 days taking time off work, they couldn't work out what I wanted compensation for. Laughable! Take this an official request for compensation! UPDATE Wednesday 22 May - Having been told my unit would be delivered on a "special service" on Wednesday I took another day off work. I waited until 1:15pm before calling to confirm it was definately coming out today and to learn whether the unit had left the factory. Got told they would check and call me back. I waited until 2:45pm without a call. I called back, spoke to another member of staff, to be given the number of the driver who was delivering my item. I called the number to discover that driver didn't have my item at all. I called DIY Kitchens back to be told that number was incorrect. I got told that here was confusion because my unit was on a "special service" because of the problems I had been experiencing. I finally got notification at 5:30pm that my unit was on it's way and would be delivered Wednesday evening. As I have come to expect, no delivery was made Wednesday evening.......Another failed delivery and day of misinformation! Thanks DIY Kitchens for the "Special Service" although at first sight it is actually the same as your standard service whereby you tell me it's coming and then it doesn't. UPDATED : 11th July 2019 As a result of the poor service I was offered compensation by the customer service manager in her phone call. I messaged DIY Kitchens on 23rd June to remind them that they had still not got in contact with my offer of compensation. I heard nothing from them in the two weeeks that followed. I messaged again today (11th July 2019) let's wait and see if they responsd at all. Such poor after sales service. Once they have your money, they frankly don't care!”

Posted 4 years ago

“I cannot stress enough how bad of an experience we have had with DIY Kitchens. Paid 4k for a kitchen that arrived 1 week late, damaged and with significant parts missing. Got told it would arrive either Wednesday or Thursday of that week - great. Didn't show up until Saturday. No explanations, no apologies... 4 weeks on from the original delivery date I am still having to chase missing units/doors/drawer fronts. They have been sending me missing/damaged items in dribs and drabs, some of which have been damaged themselves. They have clearly had QC issues as it arrived with lots of chipped paintwork/marks over the painted finishes. Edging strips on the edges of some panels have not been glued on properly, some have the glue they use for the edging strips smeared over the panels that you can't remove. Their customer service is shocking. Their support ticket system is so slow it's not use-able. You can't get through to them on the phone most of the time; when you do, you get told to write a support ticket... There are some serious failings with their internal communication systems. Ultimately the end product is one very unhappy customer. Useless company. Bought British to support the local economy and this is what I get. They have 4k of my money and I have an incomplete kitchen 4 weeks after it should have arrived, and a whole load of stress to boot. I have wasted days (literally) trying to sort this mess out. I have formally complained and after over 7 days It took me to ring them to get a response which was, you can have a £50 refund. Not acceptable. Parents recently bought a kitchen from Wickes which arrived on time, everything there, not a thing wrong. Seriously, go somewhere else, it's not worth the hassle.”

Posted 4 years ago

“First of all my kitchen was a week late after technical problems their end, they couldn't give me a definite delivery day, rung 3 times all 3 times saying different things, the day it was due to be delivered I got an email saying there was 3 missing doors & I would have to wait another 5-7 working days for them, as it turns out there were 4 missing doors. There is damage to the units & plinths, I am still waiting for someone to get back to me regarding these issues!!! After care customer service is appalling,”

Posted 4 years ago

“Appauling (non existent) customer service. Made no effort to rectify issues they created by failing to deliver half of a kitchen ordered (and paid for) 7 weeks in advance. Poor communication at every stage once you've handed over your money. I wouldn't use this company again even if their kitchens were free!.”

Posted 4 years ago

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DIY Kitchens is rated 4.5 based on 59 reviews