I cannot stress enough how bad of an experience we have had with DIY Kitchens.
Paid 4k for a kitchen that arrived 1 week late, damaged and with significant parts missing. Got told it would arrive either Wednesday or Thursday of that week - great. Didn't show up until Saturday. No explanations, no apologies...
4 weeks on from the original delivery date I am still having to chase missing units/doors/drawer fronts.
They have been sending me missing/damaged items in dribs and drabs, some of which have been damaged themselves.
They have clearly had QC issues as it arrived with lots of chipped paintwork/marks over the painted finishes. Edging strips on the edges of some panels have not been glued on properly, some have the glue they use for the edging strips smeared over the panels that you can't remove.
Their customer service is shocking. Their support ticket system is so slow it's not use-able. You can't get through to them on the phone most of the time; when you do, you get told to write a support ticket... There are some serious failings with their internal communication systems. Ultimately the end product is one very unhappy customer.
Useless company. Bought British to support the local economy and this is what I get. They have 4k of my money and I have an incomplete kitchen 4 weeks after it should have arrived, and a whole load of stress to boot.
I have wasted days (literally) trying to sort this mess out. I have formally complained and after over 7 days It took me to ring them to get a response which was, you can have a £50 refund.
Not acceptable.
Parents recently bought a kitchen from Wickes which arrived on time, everything there, not a thing wrong. Seriously, go somewhere else, it's not worth the hassle.
4 years ago
DIY Kitchens has a
4.5
average rating
from
59
reviews
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