DIY Kitchens Reviews

4.53 Rating 59 Reviews
90 %
of reviewers recommend DIY Kitchens
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email
Anonymous
Anonymous  // 01/01/2019
The kitchen overall is lovely, a few set backs along the way such as missing parts of the order, wrong colour doors, these took a while to rectify and I felt at times the customer service was poor and the support ticket system not the best! Wouldn’t put me off and will certainly recommend to others as they overall kitchen is good value for money.
Posted 1 year ago
Great pre order service and very helpful. The majority of the order was delivered on time but a lot of items were missing and a bit of a nightmare sorting the missing items which took a while to receive. However I am very pleased with the quality of the kitchen and I'm very pleased with it.
Posted 1 year ago
The quality of our kitchen is absolutely first class. Solid wood, painted in a bespoke colour and all delivered pre built and with doors on. The price we paid for a solid wood kitchen really was amazing and we had quotes from all the other big kitchen companies. No one else was close and colours were restricted. I’d love to give ‘very good’ but there were some pre sales issues. The showroom etc is fabulous but once we’d placed our order we had problems with our delivery being put back but these were due to mechanical issues. I just felt the communication side of things could be improved with the company. Luckily, I did end up in contact with a a manger called Catherine who was fabulous and really helped out to ensure any missed items from our order were sent out the following day. I would and am recommending diy kitchens to my friends.
Posted 1 year ago
Overall the quality of the kitchen is excellent and i am very pleased with the end result. However, I did have a lot of issues with colour mismatches on the cornices, plinths etc and replacement parts being sent out damaged but this was all eventually resolved although it did take quite a bit of time and wasted effort for the fitter. I would still recommend DIY kitchens to friends as the price is good for the quality and my slightly bad experience could be fairly isolated.
Posted 1 year ago
This company sells top quality products at a reasonable price, but even though the aftersales support staff are very pleasant and honest to deal with, they are let down by a badly disorganised delivery service. I would buy from them again for the quality and price, but I'm anticipating a protracted period of nonsense afterwards sorting out problems - such a shame!!
Posted 1 year ago
We're very pleased with our new kitchen. It looks great. The quality of the cabinets and fixings is excellent and the fitter found them straightforward to work with. We did have some difficulties around confirming the delivery date, when our delivery was delayed. While we understand that this was unavoidable, the communication could have been better to ensure we knew just when the kitchen would arrive. We had similar issues when ordering a couple of extra panels and replacements for damaged parts, that there was very little communication around delivery date. This made it tricky with our fitter as we didn't know when we'd have the materials for him to come back and finish the job. Overall though, very pleased. I'm not sure getting a new kitchen is ever stress free, but feel confident that now it's in it will last well and it's certainly improved our home.
Posted 1 year ago
DIY Kitchens is rated 4.53 based on 59 reviews