Shop4 Electrical Reviews

Name: Shop4 Electrical
Address: Unit 2 Ellis Way, Questor, Dartford, Kent
Rating: 4.77

4.8 Rating 1,305 Reviews

94 %

of reviewers recommend Shop4 Electrical

Company Reviews

Metrics

4.8

Based on 1,305 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A long delay in the order being completed.....but Andy in the office was very helpful indeed; friendly; polite and obliging.”

Helpful Report

Posted 1 month ago

Hi Peter, we apologise for the slight delay with you order, glad you have received it now and everything is ok, Regards, Andy.

Posted 1 month ago

“One of the PVC Trunking was damaged just as well I did not need the part that was damaged. Lip for clipping cover on was broken about 18 inches. Only thing that was good it arrived the next day.”

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Posted 2 months ago

Hi Thomas, sorry to hear that you had received a damaged length of trunking, we do not appear to be aware of this issue? we will contact you, Regards, Andy.

Posted 2 months ago

“Order placed on a Monday. Out of stock items delayed the order being sent out. I received the order Friday. Notification was sent about the out of stock item by email. A phone call would be better as this would / could avoid delays in the delivery of any future orders...”

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Posted 2 months ago

Hi David, really sorry for the delay with your order, this may happen sometimes, glad you have received this now, Regards, Andy.

Posted 2 months ago

“Useless service from DPD! Supposed to deliver Friday so I cancelled and rearranged my diary only for DPD to skip delivery with a "Sorry we missed you..." text. No you didn't miss me - I was in and waiting for you, you couldn't be bothered! I was watching you on line and I was delivery 32 and you were on delivery 30 when the text arrived. You simply skipped me. Hopeless performance from DPD. Use a different courier - this lot are useless.”

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Posted 3 months ago

Hi Paul, really sorry for the service you received from our courier DPD, they normally perform well with our deliveries', Regards, Andy.

Posted 3 months ago

“Item was as described, however it was only AFTER I had placed the order that I discovered that I could have saved £7 postage if I had spent a few additional quid on something else!? Which was frustrating - especially as there is no option for a cheaper slower option. I didn’t need to receive the item the next day, but the only option was the expensive courier service.”

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Posted 3 months ago

Hi Wendy, Thankyou for your input, we are looking at cheaper shipment options, currently all deliveries leave on a next working day service as standard and any orders over £50.00 plus vat are free, Regards, Andy.

Posted 3 months ago

“Generally, the products are of good value and speedy delivery. but the thing that I am not happy about is that I ordered 20mm conduit boxes that did not come with the lids and screws. All other companies sell this as a complete unit. 40 years in the trade, and first to come across this. The advertisment is not clear that the lids and screws need to be purchased separately. I will need to order again to finish off the job.”

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Posted 4 months ago

Hi Adam, sorry for the issue you experienced, we will contact you to discuss, Regards, Andy.

Posted 4 months ago

“Ordered several MK Metal-Clad back boxes (1-Gang and 2-Gang) and associated Blanks. Disappointed the 1-Gang back boxes I received ARE NOT compatible with the Blanks (was no other choice available with knock-outs). 2-Gang boxes and blanks are compatible! Not worth returning the 1-Gang boxes and reordering as costs for the return and postage etc. doesn’t make it worth it! Will buy a switch and box complete cheaper elsewhere and just use the box!!”

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Posted 5 months ago

Sorry David, this is the first we became aware of the issue on the order you placed yourself, we will be in contact, Regards, Andy.

Posted 5 months ago

“All great except delivery, had to ring courier, no address on parcel.”

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Posted 6 months ago

Hi Richard, we would like to apologise for this, but on checking the order you had put in an full delivery address Regards, Andy.

Posted 6 months ago

“On line purchase system was great and easy to use. However I still don’t have all the goods and still waiting for pod”

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Posted 6 months ago

Hi Andrew, Sorry for the delay , hope to have this now sorted for you, Regards, Andy.

Posted 6 months ago

“Fine but the bolts supplied were not the correct ones. I had to shop for the correct ones. RWood.”

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Posted 7 months ago

Sorry with the issue on the bolts, we were not made aware of this, Regards, Andy.

Posted 7 months ago

“Although the man was very friendly and helpful the part was not the right one. I had asked for specific things to be checked but It was not correct but I was told it was. I have been told I will get a refund”

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Posted 7 months ago

Hi Trudie, Apologise for this, we did try on the information you gave us over the phone, Regards, Andy.

Posted 7 months ago

“Liked the product, but had to search a few address it was deliver to the wrong address. Customer service helped me find the parcel.”

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Posted 8 months ago

Sorry for the delivery issue Victor, but glad we were able to sort the delivery for you, Regards, Andy,

Posted 8 months ago

“Liaison with staff excellent. Delivery by courier pathetic. Over a week late.”

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Posted 10 months ago

Hi Brian, Really sorry for the courier issues, we will speak with them about this, Regards, Andy.

Posted 10 months ago

“I was a little surprised that I was able to place an order, paid for delivery and then receive an email to say the items were out of stock and would be delayed, however I did eventually receive my items which are all working.”

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Posted 1 year ago

Thankyou for the review Debra, sorry for the delay with your order but glad you have the items you required now, Regards, Andy.

Posted 1 year ago

“Goods have always been as requested but delivery is getting very very slow”

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Posted 1 year ago

Thank you Raymond for the feedback, we are sorry on this occasion you have experienced a slower delivery due to Manufacturer issues with the products ordered, Regards, Andy.

Posted 1 year ago

“I would have given 5 … however it is annoying when you take the money knowing items are not in stock or you can’t get for some time …”

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Posted 1 year ago

Hi Barry, Apologise on this occasion, our stock is normally correct and any items we haven't got we would inform you and obtain promptly, Regards, Andy.

Posted 1 year ago

“Being in the electrical installation trade, pricing is very important however when my order was delivered late this has a massive knock on effect with my working week, and the customer who was waiting for me to install the products. When I stated I needed next day delivery, this should have happened …. If the carrier you use can’t keep this promise then don’t say it will be !”

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Posted 1 year ago

Hi Chris, Sorry for the issue with delivery , the order was placed with us on Friday 16/12 PM, our couriers do not deliver weekends this should have been pointed out to you, but was delivered on Monday 19/12 PM, Regards, Andy.

Posted 1 year ago

“Goods were delivered promptly but left outside door although people were in to receive them. Instructions accompanying goods were incomplete and further assistance was needed online before the gadget could be installed.”

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Posted 1 year ago

Thank you for the review Irene, sorry for the issue you had with the supplied product and the instructions the Manufacturer had supplied, but we were here if you needed us, Regards, Andy.

Posted 1 year ago

“shop4electrical were very helpful and supplied the items ordered, the only problem was the delivery firm, Fedex, they should have delivered on 6/12/22, but did not bother loading it on the courier van, after that all I got was promises from the office while they did not attempt delivery at the depot, I had to collect it in the afternoon of the 8/12/22 from the depot at Park Royal. shop4electrical are good but rubbish delivery firm. This has cost me in penalties and labour.”

Helpful Report

Posted 1 year ago

Hi Derek, Really sorry about the delivery delay from the Courier, glad you have now received your parcel, please contact myself directly when you place an order next and we will be able to sort something out for you, Regards, Andy.

Posted 1 year ago

“The item we ordered was not the correct item we needed so have returned it”

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Posted 1 year ago

Hi, really sorry about this, have you been in contact about this? Kind Regards, Andy.

Posted 1 year ago

Shop4 Electrical is rated 4.8 based on 1,305 reviews