Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not yet received this item”

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Posted 3 years ago

“Overall disappointment really. Website claimed the heat and grill units were ready for dispatch in April when we paid. Took a lot longer and a damaged unit was delivered Direct stoves failed to appreciate it is their responsibility to supply and deliver the unit and tried to push this responsibility on to Chesney which only further delayed the delivery of the undamaged unit Customer services person (male) was shouty and talked over me after I made direct stoves aware of the damage. Unprofessional and dismissive. Sarah blackshaw has done well to keep me up to date and the unit is a great product. I would not recommend direct stoves after this experience. Craig Dow”

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Posted 3 years ago

“we ordered stove and 3 days later we received a message that the stove is unavailable. after several days and emails, finally someone got in contact. the price matching option they advertise is not an option , as they were not able to over us another stove, cheaper on a competitors website (trade standards???)and so for we opted for a refund. still waiting to get our money back! not happy at all!”

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Posted 4 years ago

“Lovely item but the customer service is shocking. Promised delivery fri then changed fri morning to sat. Arrived and when it was unpacked it was damaged. Decided to keep as damage wasn't in very visible area's. Emailed them pics within 24hrs (mon). Was told they couldn't make out damage on my pictures as was too close. Then was told id obviously done the damage all in an email where they spelt my name wrong. Then phoned me to basically say they check there items so was my fault. Im sorry but after building it i don't believe every item is unpacked from the manufacturer and re pack unless they employ a arm of weight lifters. Review won't let me add photos of damage.”

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Posted 4 years ago

Thank you for your review and sorry you feel the need to give us a 1 star review. The haulage company had an issue which meant they weren't able to deliver your BBQ on the Friday as agreed so it was re arranged for the Saturday morning. Its rare but sometimes haulage companies get too many goods in and have to move deliver dates around. When it does happen we always offer a Saturday delivery to hopefully reduce any inconvenience. You sent several photos of the Masonry BBQ after it had been built and in one of the photos there was a small chip in the bottom of the leg. As you'd built the BBQ before reporting any damage we were able to do much to fix the issue as to replace the leg would've meant dismantling the full BBQ. This really isn't an option with a masonry BBQ as all the parts are cemented together. It was a very small chip and did detract from the appearance of the BBQ, nor was it very visible as it was on the inside of the leg.

Posted 4 years ago

“Still haven’t had the item yet. I know it happens but we got a call about 4. 4 30 to say it wasn’t coming. All day we waited. I read a review before I went with you and there was one on there saying the same thing as I’m saying now.”

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Posted 5 years ago

Hi Ian I'm very sorry that the delivery failed on the selected delivery date. Unfortunately sometimes deliveries do fail and the haulage companies fail to let us know that there's an issue. We do choose the haulage companies we work with carefully and overall we have a delivery success rate of over 98%. I know that doesn't help you as your delivery obviously didn't arrive on the selected date but I can see that it was delivered the following day at 10am. I'm very sorry about the issues you had with your delivery.

Posted 5 years ago

Direct Stoves is rated 4.5 based on 1,633 reviews