Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication, website said 3 days delivery, 1 week later I had to call them, they were unable to tell me how long it would take to arrive, eventually got it over 2 weeks later.”

Helpful Report

Posted 2 years ago

“One star because of nonexistent after-sales service. Defective product supplied and 2 emails ignored. Resulting in a dissatisfied customer.”

Helpful Report

Posted 2 years ago

“Delivery didn’t come. Took me 4 days and various phone calls for them to finally admit they’d oversold the product and were out of stock. Why someone couldn’t have done this on the delivery day I don’t know. Appalling customer service”

Helpful Report

Posted 2 years ago

“If there are no issues then I’m sure Direct Stoves are fine . However they sent me the incorrect product due to a mislabelling, mistakes happen. However instead of dealing with it Direct Stoves just tried to pass the blame onto the manufacturer’s, they were also very rude on the phone and didn’t respond to emails . One member of the customer service team was helpful and sorted the issue out, thanks Jonathan the rest of your department should follow your example. They also tried to pick up the incorrect product from my home without telling me , therefore the courier had a wasted journey . Really shocking customer service . The product itself (Burley) is first class and excellent quality.”

Helpful Report

Posted 2 years ago

“Purchased a stove and when it was installed, the engineer discovered there were parts missing. After several calls to customer service and being cut off, I finally managed to speak to someone who said he was taking messages. He said someone would call me back. That was 5 days ago. Now I’m left with an installed stove that I can’t use, and the evenings are already starting to chilly. I’m not impressed”

Helpful Report

Posted 2 years ago

“Not at all impressed with the service, log burner arrived with smashed glass! Came a day early, having already organised a day off (temp - no work = no pay). Glass was smashed, got in touch and told it is very common for this to happen - why not put extra glass in ? New item arrived, again, not advised when it was going to come so we could take time off, arrived home in the pouring rain, box sitting on doorstep soaked! Now, we are expected to fit it, which isn't really our job, told it's very easy to do. Great - can you come and do it for us then, we paid for a complete item, received one that is damaged! Like buying a pair of shoes, finding the heel has snapped and being told to go to Timpsons and get it re-heeled and send them the bill. Communication has been horrendous/very rude, would not recommend at all.”

Helpful Report

Posted 2 years ago

“DON'T RISK IT. Ordered a stove and liner pack and what a shambles the delivery process was the outset. First they changed my chosen date after I had called to check all was okay and they said it was. Then it didn't arrive and they didn't know where it was. Then they said they'd deliver DPD on Saturday but couldn't promise it would be there! I therfore cancelled my order but it took nearly two weeks to get my money back. I doubt that this company has any actual stock and is using a third party supplier over who they have little control. So BEWARE you may also have a long delay and be messed around if you place an order.”

Helpful Report

Posted 2 years ago

“You advised me originally it was a stock item, you then advised me it wasn’t and it would take 5-7 days? I am still waiting for you to deliver? Very poor service!!”

Helpful Report

Posted 2 years ago

“Stove did not come on delivery date. New date agreed, still no stove. Difficult to contact - always got message service and then no one followed up. Very disappointed with direct stoves.”

Helpful Report

Posted 3 years ago

“Sent the wrong colour chamber probably trying to get me to make do! Absolutely disgraceful”

Helpful Report

Posted 3 years ago

“We have still not received our bbq. I waited home all day Friday and finally had a call at 5.45 from the driver saying his truck was too big – this was annoying, especially as it was an articulated truck in a built-up village area. Anyway, we agreed that it would be re-delivered today, Monday on the smaller truck. I waited in all day today and received a call at 5pm saying the driver was at the end of the road, so could i go out and show him in. I did this to find he was in exactly the same truck as on Friday, so he could not deliver…again. I now have no idea what is happening. I appreciate this may be an independent distributor, but I bought the product from you, so can you please take this in hand and let me know what is happening. Russ”

Helpful Report

Posted 3 years ago

“Not delivered into house very very heavy left outside on a pallet.”

Helpful Report

Posted 3 years ago

Hi Helen Sorry you weren't happy with the delivery service. We do offer a 2 man service but you choose the 1 man service and a selected delivery date.

Posted 3 years ago

“Happy with the stove and installation, very disappointed with the fact I ordered a double door and then later was told there out of stock, poor customer service! Wouldn’t recommend”

Helpful Report

Posted 3 years ago

Hi Sam Hunter used to offer the stove you ordered as a double door stove. They discontinued the double door version and we removed the option from our web site. This option wasn't avaible from us or Hunter when you placed the order and our web site only advertised the single door option which you ordered on-line on the 3 February and we delivered on the 7th February.

Posted 3 years ago

“Lack of communication, stove is supposed to be arriving tomorrow but no up date what so ever.”

Helpful Report

Posted 3 years ago

“We are disappointed with the fire its self, the cast iron has been built/made off set, so the top part that sits on the top witch the flue connects into doesn’t fit into the groves wheres its suppose to. So looking at the fire it looks like its on a slant and not connected properly witch is disappointing considering the cost of this fire with the extras. You can actually see the angle its been made at and the lid doesn’t fit so it sits on top and wobbles. So overall we are gutted.”

Helpful Report

Posted 3 years ago

“Stove was cancelled by us and cost £145 return postage. .yet to have it delivered only costs £45 ....mmmm someone es maths out ....It was also only half way here ....”

Helpful Report

Posted 3 years ago

“I am still waiting for it to be delivered?!!!!!”

Helpful Report

Posted 3 years ago

“Inaccurate timeliness which really messes up the installation. Twice I order for 48 hour delivery only to find its around 6 to 12 weeks lead time. Its only good value when you deliver or have supporting otherwise is a bloody con!!!”

Helpful Report

Posted 3 years ago

“the positives: the stove looks good, very easy to order and a good price the negatives: the delivery, i know they use a third party but I had an incredibly grumpy man who refused to take the pallet delivery anywhere further than the side of the pavement as apparently this is all he is contracted to do, so then I am left with a 150kg stove on the side of the road. I had expected delivery into my house as how would I get it into my house otherwise??”

Helpful Report

Posted 3 years ago

“Left outside on the pavement,Not sure that constitutes good service. Totally irresponsible Not at all happy.”

Helpful Report

Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,633 reviews