Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,634 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-delivery service was fine but when the truck appeared with the stove. There was no tail lift on the truck and there was no pallet lifter. Had to come home from the work and help driver man handle 150kg package off back of lorry and into my garage 😡.”

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Posted 3 years ago

“No issues with the product - just communication. So when a 130kg stove arrives at your house on a pallet it would have been good to have some notice do my 5’2” tall wife did not have to deal with the “problem” .”

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Posted 3 years ago

“Happy with ordering process and delivery speed, however when stove arrived it has some scratches on the front of it. Probably more hassle than it's worth to send back so have decided to use damaged item”

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Posted 3 years ago

“Haven't sent me a smoke reduction kit yet”

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Posted 3 years ago

“Had a problem with delivery, and first fire was damaged so had to be returned, which was annoying, but having eventually got my new fire which is perfect, I am very pleased with my purchase.”

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Posted 4 years ago

“Love my Chesneys Heat & Grill, despite the small dent in the chimney on delivery. Used it a lot since receipt. A shame the cover wasn't delivered at the same time as I have to move it - and it's VERY heavy, to the garage after each use. I was told this isn't going to be delivered for approx 5 weeks, as Chesneys didn't provide them with the latest stock delivery. The wok ring isn't worth £99 - it's a sheet of stainless with 4 lugs welded on.”

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Posted 4 years ago

“Easy online order. Further support call raised following purchase. Message left with what sounded like an external call service. Message left with one of their team. Was told someone would call me back but never did. Called again and was asked to email my query. To date knowone has called back or responded to email. Poor after sales service not acceptable in 2021.”

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Posted 4 years ago

Direct Stoves is rated 4.5 based on 1,634 reviews