Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What we ordered: 5inch square cowl, what we got: 6inch round cowl. Quick response to deliver original order BUT I am left with a totally useless (to me) cowl and no offer to collect it.”

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Posted 3 years ago

“Took delivery of the order - booked the fitter. Was then informed by a courier 2 weeks after initial delivery part was missing, NO contact made by direct stoves to advise part was missing. 2 emails - 2 phones calls and not a word back from them regarding assisting to sort out delivery or reimbursement for the fee I had to pay for cancellation of fitter. Sale and forget wouldn’t recommend.”

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Posted 3 years ago

“Delivery was okay but I have been trying to speak to someone about an installation query and still waiting for someone to return my several calls”

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Posted 3 years ago

“Stove came perfect, just took 3rd delivery date they gave me to come without any update on cancellation of the delivery so ended up taking 3 days holiday for it to come”

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Posted 3 years ago

“Fire arrived damaged. Delivery driver left at front door with no paperwork. When opening box, it looked as if it had been repackaged. Anti tilt was missing, damaged rear support leg, and scratches on inner door area. Communication with customer service was poor, as received no call back after several phone calls, and pictures of damage sent through by email. Took nearly a week to get resolved. New fire delivered by a proper pallet service with a very courteous, helpful driver, who was more than helpful. Hate writing poor reviews, as I know it sometimes can't be helped, but hopefully this will highlight issues, that can be improved on, as fire ( Celsi Electristove Glass SD2 ) is of excellent quality.”

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Posted 3 years ago

“Stove is great but fitting kit was just a plate of steel, I thought it would have come with some angle iron to attach to the inside of the chimney. The plate was not long enough either.”

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Posted 3 years ago

“The prices are very competitive and the range of products are excellent. The website is easy to navigate and ordering process easy to access. The delivery dates however changed a number of times but I was kept abridged of changes. However when the stove was delivered not all the axillary items were not included. I phone call ensured the missing items were posted out within 24hrs. Despite this I would recommend this company to friends and family . In short a professional organization providing a wide range of products at competitive prices.”

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Posted 3 years ago

“Was easy to order and post date delivery end of Sept 22. Cannot say anymore until I have received the stove”

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Posted 3 years ago

“Hello Initially I was pleased with a fast delivery but I called with a question and was told my query would need to be sent to the manufacturer but I would get an email but I haven’t. I also sent an attachment with my warranty and I still haven’t received a reply”

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Posted 3 years ago

“When the stove was ordered I was told there would be a waiting time until August the stove turned up with out any warning I had no idea it was due to arrive and it was just left on my front door step when nobody was in to receive it it could have been stolen quite easily .”

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Posted 4 years ago

“The stove is OK but the liner is no use because it isn't twin walled, the register plate is too small and didn't have a hole for the pipe. So the free items weren't worth having.”

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Posted 4 years ago

“I can't say much about the stove as of yet as we are still waiting to be installed What I can say is the delivery of it was a sham, it was one guy delivering who wasn't capable of any manual, he took it off lorry and said the pallet wouldn't go across the shingle and so it was left at the front of drive for all to see. My husband near his 60"s had to get planks of wood and drag the fire himself it took him over an hour to get it to front door”

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Posted 4 years ago

“Some form of communication between buying and delivery would have been nice - you took my money and several months later someone chapped my door with a delivery 😘”

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Posted 4 years ago

“The 'Hunter Hawk 4 Mark 2' fire was delivered within the estimated time and is now working satisfactorily. The fire is of good quality and the log effect is very realistic. However there was a small problem with the remote control and when the gas fitter then myself contacted the seller we rere given a very convoluted runaround and we were both told by a Mr. Daly, who describes himself as the operations manager, that the telephone in 2022 was not a good enough medium to get help but it had to be done by email and this was not helpful. The gas fitter solved the problem without any help from the manufacturer or Direct Stoves. I can recommend the stove as it is very well constructed, was delivered on time and the driver was very helpful but NOT the customer service received from Direct Stoves or the manufacturer. The handle was slightly damaged but I have returned it to the manufacturer and am awaiting a replacement which I expect to receive within a day or two.”

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Posted 4 years ago

“Really happy with my stove but the delivery was awful Cancelled twice without informing me I had to call them Three days hanging about for it”

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Posted 4 years ago

“Good customer service and excellent price match facility. Lack of communication prior to delivery and on the day the logistics company dumped the stove in the middle of drive without knocking on the door to let us know it had arrived. The stove was scratched and dinted owing to inadequate packaging (luckily the damage was to back of the stove so can’t be seen)”

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Posted 4 years ago

“Unfortunately the item I ordered was out of stock 3 days after buying online , however the customer service was great to find an alternative. Still waiting for my 2 year glass warranty which I paid extra for, nothing received in writing.”

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Posted 4 years ago

“Delivery took longer than the advertised 48 hours. Be aware that the blanking plate is only a 800x400 galvanised plate and needs completely manufacturing - which you might not have tools to do. They sell cheap kits and you get what you pay for I guess.”

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Posted 4 years ago

“Customer service in the shop was very good but delivery rubbish”

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Posted 4 years ago

“The delivery driver had to be persuaded to bring the fire indoors. He separated it into 2 lots and my daughter brought in the lighter one. Then came the task of removing it from the crate which was not easy with numerous staples to pull out. We were unable to fix the legs as we did not have the necessary tools to do so. Finally, we relied upon the good nature of a friend to help who fixed the legs, put the fire and cast iron shell together and lifted it all into position. I am a 70-year-old widow but still very active. However, this was beyond me. It should be made clear how the fire will be delivered and what is required to fit it. Apart from all that the fire is just what I wanted.”

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Posted 4 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews