Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 980 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with fire surround”

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Posted 4 years ago

“I have used this company twice now to purchase a cast iron radiator and a complete fireplace package. The prices are very competitive and the customer service is excellent. They matched a price for me and the delivery was swift and trouble free. I would recommend them and should I need anything in the future, I will definitely be using them again!”

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Posted 4 years ago

“excellent product. very helpful delivery service.would recommend anywhere”

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Posted 4 years ago

“Excellent service , fast delivery and regular notifications kept me updated on where my delivery was up to enabling me to arrange fitting. Fire is beautiful, great heat output and great value for money.”

Direct Fireplaces 5 star review on 9th June 2021

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Posted 4 years ago

“Easy to order and arrived on time”

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Posted 4 years ago

“It was easy to view the website and choose which fire & fireplace we liked best! It was a little late in arriving as the marble fireplace was coming from Spain, but it’s understandable considering travel restrictions these days. We were kept fully informed as to when delivery would be! The whole order arrived completely wrapped on a pallet. We are now waiting for it to be installed by our local company!”

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Posted 4 years ago

“Easy to order - Delivery took a while but reason explained - Delivery was made on date agreed and was well packed - very happy with purchase”

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Posted 4 years ago

“I don’t normally post reviews but I just had to say how pleased I am with the fire and surround. It transforms our room and I am thrilled. I also found the customer service second to none. I was kept up to date at every stage. I am a very happy customer”

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Posted 4 years ago

“Please with the delivery time but when company came to fit it in the side of the fireplace itself was bent but apart from that I am happy with the fire”

Direct Fireplaces 5 star review on 7th June 2021

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Posted 4 years ago

“Items I ordered arrived ahead of schedule and without issue. I would recommend direct fireplaces.”

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Posted 4 years ago

“Cannot yet comment as not yet received my order. Have now received my order earlier than expected so fantastic quality exceeds expectations overall very pleased with product well worth the money.”

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Posted 4 years ago

“Excellent service keeping me informed of delivery progress and product updates. High quality products and great technical support from a team that care about their customers and the products they sell.”

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Posted 4 years ago

“excellent product, rapid delivery”

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Posted 4 years ago

“The branch in Stockport where we purchases the fireplace was excellent. Nothing was too much trouble for the young man who served us. He answered all our questions giving us the pros and cons for each item, and in the end we were very satisfied with our purchase.”

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Posted 4 years ago

“Very happy in the end. First fireplace was ordered but very late delivery date. So they gave us two alternatives one of which was slightly more expensive. Delivered on the dot. Next door neighbour helped with the installation as very heavy on your own. Looks great, Thank you to Paul.”

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Posted 4 years ago

“Very good price quick delivery and very professional to deal with highly recommend Thanks”

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Posted 4 years ago

“Excellent quality fireplace, so pleased with it. Great service from delivery team.”

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Posted 4 years ago

“Very pleased with the fireplace, even better than we could have imagined. Soundly built and just makes our lounge look very comfortable.”

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Posted 4 years ago

“Cant fault Direct Fireplaces ..speedy delivery and kept upto date..even got to pick the delivery day.The fire itself exceeded our expectations.”

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Posted 4 years ago

“Everything from ordering on line to delivery went smoothly. Excellent customer service.”

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Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 980 reviews