Direct Fireplaces Reviews

4.4 Rating 980 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a lovely wall mounted fire which was beautiful. Unfortunately after a couple of months it started vibrating (just occasionally). Informed Direct Fireplaces and within days had a new replacement. Customer Service were amazing and keep me informed with regular updates. Would highly recommend them.”

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Posted 4 years ago

“Ordered, promised by the Friday, arrived Thursday! Fantastic service from them and Mike Daly”

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Posted 4 years ago

“Very good service. Ontime delivery”

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Posted 4 years ago

“Ordered and it arrived next day no problem”

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Posted 4 years ago

“Good service absolutely butifull fire over the moon lovely log glow just what I wanted”

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Posted 4 years ago

“Really helpful and a great price - thank you.”

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Posted 4 years ago

“We're very happy with our purchase of the fireplace it looks great, also a big thank you to the delivery driver for his patient whilst I checked the product, Thank you.”

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Posted 4 years ago

“After a slightly complicated delivery which involved my travelling from North Shropshire to Southampton following a bank holiday!, everything went smoothly and I was kept informed of progress. Excellent service. Thank you very much.”

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Posted 4 years ago

“I cannot compliment this company more highly for customer service. A fault developed which was not of their making and it was resolved within 48 hours of notification, superb service from a caring company.”

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Posted 4 years ago

“Absolutely fantastic service from… Absolutely fantastic service from ordering to delivery communication was brilliant. We had a damaged front but this was sorted out immediately without any issues. Sarah in customer service is a credit to your company .”

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Posted 4 years ago

“Good customer service. Helpful with any issues”

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Posted 4 years ago

“We had an issue with a fireplace we purchased a year ago from Direct Fireplaces and Sarah from their Customer Service department contacted the manufacturer and arranged a repair under the guarantee for us. The attention and support we received was first class! I would definitely recommend this company.”

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Posted 4 years ago

“Delivery was very quick & the men were very helpful & friendly. We had a part missing from the fire (the guard) & on speaking to Sarah at customer service who went above & beyond (thank you again), the guard was with us within a matter of days, she then rang us again to check we had received the part & all was ok, she was very very helpful, polite & friendly. Satisfied with this service & would recommend this company & fire.”

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Posted 4 years ago

“Found this company on the internet when looking for a replacement gas fire. From ordering the fire to delivery was all very quick and easy, with emails keeping me informed along the way. The fire arrived with a slight dink in the frame and a couple of coals had slight white marks on them. One email and pictures sent a lovely lady called Sarah who sorted replacements no problem. I’m absolutely over the moon with my fantastic new fire. Will deffo recommend this company to family and friends.”

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Posted 4 years ago

“Had an issue with the product but customer service was excellent from Direct stoves and it was sorted very quickly.”

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Posted 4 years ago

“Good communication and sorted a small problem efficiently”

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Posted 4 years ago

“We bought a Flavel Arundel 5.0kW Multifuel log burner\stove in October 2020. We've used it all through the winter, all logs no coal. It's been fantastic. It turned up on time with no damage. After 4 months of everyday use one of the fire resistant tiles at the back in the interior of the stove developed a crack. I asked Direct Stoves how I could get a replacement, I had a friendly email reply and within a week I had received 2 new tiles from the manufacturer without any cost to me. Really excellent customer service.”

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Posted 4 years ago

“Had a problem with the first fire but was quickly resolved and exchanged, very professional and friendly, very good product and prices.”

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Posted 4 years ago

“Excellent customer service and price matching fairness. Their communication was very good and put my mind at rest at each point along the way. With advice from various sources, I bought a Celsi VR Designer and although we had an initial problem with a trim colour needing changing, everything was sorted within 48 hours and now I'm very happy with it. Would recommend both Celsi and Direct Fireplaces.”

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Posted 5 years ago

“Great service, divered on time and looks great, thank you”

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Posted 5 years ago

Direct Fireplaces is rated 4.4 based on 980 reviews