Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 980 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant prompt service from start to finish. Always dealt with direct fireplaces and can highly recommend.”

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Posted 4 years ago

“Good and efficient service . Excellent prices. Would definitely recommend.”

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Posted 4 years ago

“Great service from Direct Fireplaces. Always a gamble when you order online but the fire itself is beautiful & really the pictures don’t do it justice. Very happy customer 🙂”

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Posted 4 years ago

“Direct fireplaces found us the fire we asked for very good service and quick delivery. Would recommend.”

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Posted 4 years ago

“Easy to order, fire (Dimplex Danville) arrived in a couple of days and we are really pleased with it.”

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Posted 4 years ago

“Great buying experience from start to finish will buy from again”

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Posted 4 years ago

“Very pleased with advice on selection of electric fire to replace old gas one .”

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Posted 4 years ago

“Very nice.”

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Posted 4 years ago

“Absolutely thrilled with fireplace”

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Posted 4 years ago

“Excellent customer service and beautiful products.”

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Posted 4 years ago

“On my visit to DirectFireplaces Anthony was very helpful, efficient and had all of the relevant info required. They have an excellent variety to choose from. He Organized the delivery of my fire, (It was delivered earlier than expected) Excellent service. Highly recommended.”

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Posted 4 years ago

“Prompt helpful service and delivery. Well done.”

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Posted 4 years ago

“Item arrived before estimated delivery time which was great. Very pleased with quality of fire”

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Posted 4 years ago

“Initially I was very wary of placing an order as I had previously been misled by other companies on whether they had the fire in stock and how long I would have to wait to take delivery. I telephoned this company prior to placing my order and was assured that although they did not have it in stock the fire would come straight from the manufacturer and would take between 3 - 5 days to be delivered. I took a chance and placed ny order on-line and true to their word i received an email from the manufacturer who confirmed they had the appliance in stock and that it was being processed ready for despatch. I am pleased to say that I received my electric fire 4 days after placing the order. I would have no hesitation in recommending this company and would purchase from them again in the future.”

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Posted 4 years ago

“We decided to replace our living flame gas fire with an electric fire due to the uncertainty of gas supplies. We bought Dimplex Optimyst online from Direct Fireplaces. Their website is very user-friendly and delivery was very quick. The fire is amazing, it looks like a living flame, not sure how it works but it does. We have only had the effect going as we haven't needed to use the heat yet but that appears to be good. Very happy with our purchase from Direct Fireplaces”

Direct Fireplaces 5 star review on 21st December 2021

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Posted 4 years ago

“The fire arrived quickly and in good packaging love the fire”

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Posted 4 years ago

“Beautiful fire surround really pleased with service from ordering to delivery”

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Posted 4 years ago

“Fantastic fireplace and delivery. Fire looks great and gives off lots of heat”

Direct Fireplaces 5 star review on 20th December 2021

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Posted 4 years ago

“Lovely looking fire that arrived early.only gripe is the delivery just turned up with no warning luckily we were in”

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Posted 4 years ago

“Excellent service. Thanks to the pleasant, helpful staff at Fireplaces direct. Even more impressive given they are working under the very difficult trading circumstances caused by Boris and his mates. Definitely recommended Fireplaces Direct. The fire surround is very well made and arrived carefully packaged to protect it. A big thumbs up to the people who made it and clearly invested time and pride in getting it to us in good condition. All round we are chuffed to bits.”

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Posted 4 years ago

Direct Fireplaces is rated 4.4 based on 980 reviews