Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 980 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and good products sold to us recently, would return as a buyer.”

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Posted 3 years ago

“first-class service from start to finish and extremely happy with the new electric fire suite .”

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Posted 3 years ago

“Great product, great price and fast delivery! Web site easy to navigate, good communication and overall A1. Loving my beautiuful new fire.”

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Posted 3 years ago

“Excellent quality and customer service”

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Posted 3 years ago

“excellent service absolutly no complaints at all”

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Posted 3 years ago

“We had excellent service from Direct Fireplaces and would have no hesitation in recommending them, unfortunately we couldn’t say the same for the supplier of the fire we ordered. Having had problems with the quality of the product we ordered Celsi Electriflame Volare 1100 the manufacturer was completely unhelpful. Without Nick at Direct Fireplaces sorting out the problems, we would have been left very very dissatisfied.”

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Posted 3 years ago

“This is the 2nd fireplace I have purchased from Direct fireplaces, the 1st one I had to leave when I moved house. Both times I’ve been extremely happy with the products. I did have to wait a long time for delivery of my latest one, because of shipping issues ( caused by everything currently going on in the world) but the friendly, helpful staff always kept me updated and assisted me with my enquiries.”

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Posted 3 years ago

“Great service, easy to order, very helpful staff, smart delivery service 5stars”

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Posted 3 years ago

“Very happy. Very quick delivery and arrived undamaged, which is always a worry. Recommend!”

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Posted 3 years ago

“Nice fire. Arrived promptly and in good condition. Well packaged, and a good price.”

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Posted 3 years ago

“Very happy, very efficient good company to deal with!”

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Posted 3 years ago

“Great product, value for money.”

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Posted 3 years ago

“This was excellent from start to finish thanks”

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Posted 3 years ago

“Excellent service and very quick delivery, ordered a fire over the phone arrived in 2 days, would definitely recommend”

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Posted 3 years ago

“Really impressed! Love the fire even more than expected. Great quality and quick response from customer services about delivery. Would definitely use again.”

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Posted 3 years ago

“Super service, next day +1 delivery +++++”

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Posted 3 years ago

“Great service 5 stars great product highly recommend good price .”

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Posted 3 years ago

“Was a bit wary buying online but what a great company. Easy to use website. Great prices and fast delivery. We haven't had the fire fitted yet but have checked it over and its going to look brilliant in situ”

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Posted 3 years ago

“the service was very good Lucy was very helpful and the product was excellent.”

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Posted 3 years ago

“Good price. Delivery faster than advertised. Perfect condition”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 980 reviews