Devon Heaven Reviews

Name: Devon Heaven
Address: Unit 3, Xpressway Business Park, Chudleigh, Newton Abbot, Devon
Rating: 4.95

5.0 Rating 32,199 Reviews

99 %

of reviewers recommend Devon Heaven

5.0

Based on 32,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Devon Heaven:

Providers of award winning Devon food hampers and cream teas by post.

Visit Website

Phone:

01626 859180

Location:

Unit 3, Xpressway Business Park, Chudleigh,
Newton Abbot
Devon
TQ13 0FJ

Devon Heaven 5 star review on 27th November 2024

726

Anonymous

Anonymous // 01/01/2019

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“Lovely home made scones.sent to my mum twice .she's been over moon with hampers.loves everything about the hampers. Made my mum very happy which makes me happy.good quality not expensive.”

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Posted 3 days ago

“Fantastic service! The quality of the Afternoon Tea contents were superb. It was a surprise gift for my son, who was born in Devon, but now living in Hertfordshire. He was amused to read the information about putting the cream on first - never any doubt that this is the only way! Well packaged & arrived when expected. Will definitely be ordering from you again!”

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Posted 3 days ago

“Each of the recipients of a Devon Heaven hamper have been delighted with the contents. 'A delicious gift'.”

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Posted 3 days ago

“We absolutely love Devon Heaven and have sent maybe four hampers as gifts already! A guaranteed crowd pleaser, reliable service, delicious treats, I’d never go anywhere else!”

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Posted 3 days ago

“I recently got a hamper deliver to my Mum for Mother’s Day, it went down a treat! She absolutely loved it and said it was very tasty! Lovely little treat for a loved one.”

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Posted 3 days ago

“I have ordered over twenty cream tea hampers in the last seven years. My last order was delivered for mother's day 2026. Box seal had been broken and the jam missing. Customer service said they would speak with DHL and ascertain what went wrong. After a few days they came back to me and asked "do I still want the jam delivered". Wow! For starters my parents didn't feel comfortable consuming the contents of an opened box, let alone eating scones without jam. In addition, zero proactive outreach on compensation. Why ask if you still want something you already paid for?! Ultimatley, mother's day ruined. I posed the question as to whether they thought this was acceptable and zero response. Just a pot of jam in the post. Honestly, zero issues in the past but from now on I will not purchase anything given the laclustre response.”

Helpful Report

Posted 4 days ago

We’re truly sorry to read this especially after so many years of your loyal custom, which we genuinely appreciate. A broken seal and missing item is not what anyone should receive, and we completely understand why your parents would not feel comfortable consuming the contents. We also recognise that our handling of this fell short, both in communication and in showing proper care for the situation. For that, we sincerely apologise. While the replacement jam was sent, we fully accept that this did not reflect the wider disappointment caused, and we’re sorry that this was not addressed more thoughtfully at the time. Thank you for taking the time to share your experience. Your feedback has been taken on board.

Posted 3 days ago

“My 92 year old mother loved her surprise cream tea! Easy to order and good value”

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Posted 4 days ago

“Fresh scones , lovely presented with Jam, clotted cream & teabags good value for money, ordered a few times now and never been disappointed, will definitely order again.”

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Posted 4 days ago

“Really great, quick and easy. Just a shame about the price. £20 for 4 scones is definitely on the maximum margin gain possible on this product. But cannot fault the service for a last minute Mother’s Day gift.”

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Posted 4 days ago

“Lovely. Everything was great. Scones,tea,conserve and clotted cream. Fabulous.”

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Posted 4 days ago

“Pretty good pasties.”

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Posted 4 days ago

“my mum said it was a lovely surprise for mother’s Day”

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Posted 4 days ago

“Very easy to order and arrived on the date expected. The hamper contained exactly what was asked for. The only downside side was actually having to pay for a wicker hamper, surely this should come as standard. Otherwise, very happy.”

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Posted 5 days ago

“Nice gulten free range”

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Posted 5 days ago

“Perfect Mother’s Day gift, and my dad got some too. I sent a mix of plain and fruit scones. My parents told me they were beautiful. They were delivered on time, great value and delicious.”

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Posted 5 days ago

“Bought for my parents and they loved them, they said they are the best they had.”

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Posted 5 days ago

“Bought from Devon Heaven for my Aunts 75th Birthday. Auntie & Family loved scones ...were really lovely... Will order again as delivered well Thankyou Devon Heaven”

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Posted 1 week ago

“Bought a Cream Tea with cake hamper for a 90th birthday present and it went down a treat! Will Definately be buying from Devon Heaven again.”

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Posted 1 week ago

“I sent my friends a Devon Cream Team for their Golden Wedding Anniversary. I was kept informed when it was going to arrive and my friends told me that they thought it was an excellent gift saying "The Devon tea is really great, the scones are wonderful". Thank you so much Devon Heaven.”

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Posted 1 week ago

“Item arrived on time and was enjoyed by all, well done very good service”

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Posted 1 week ago

Devon Heaven is rated 5.0 based on 32,199 reviews