Designer Bathroom Store Reviews

Name: Designer Bathroom Store
Rating: 4.72

4.7 Rating 869 Reviews

94 %

of reviewers recommend Designer Bathroom Store

Company Reviews

Metrics

Info

4.7

Based on 869 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0844 504 6677

Email:

sales@designerbathroomstore.co.uk

Designer Bathroom Store 4 star review on 14th November 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot comment yet on the item as it has not been received. I left a message on the order for my phone number to be given to the delivery team, as I work only 5 mins away, but came home today to find a card through the post. I had been given no idea of which day the delivery was to be, other than your 'within 1-3 days after shipping' e-mail sent yesterday & when I phoned up Fortec distribution, they had not been given my details. I had another delivery due from a different company, their delivery team were able to e-mail the day and within 1 hour slot. (successfully received 9.30am today) no hassle & no need to waste a whole day waiting in. I thought those days had long gone!”

Helpful Report

Posted 8 years ago

“Web site good , delivery prompt, but packing was terrible luckally radiator was ok”

Helpful Report

Posted 9 years ago

“The radiator supplied was excellent, including the ample packaging. Unfortunately communication and the choice of courier was not so good. I received a dispatch from you on the Tuesday saying delivery in 1-3 days; however, the courier gave no indication which day would arrive, as virtually all couriers now do. I did not know the courier company or tracking number. They delivered on Wednesday when I was at work. I rearranged delivery asking if they could do Thursday afternoon (I was teaching in the morning), but they could not guarantee a time, not even morning or afternoon. Therefore, we agreed Friday. However, when I got in on Thursday evening they had attempted to deliver. I phoned again on Friday morning to rearrange and had to wait in on Monday to finally get the package. On the Monday I had to wait for a phone call before they would attempt to deliver. Again there was no indication of even a vague time. The company were APC Overnight Couriers. Their service was very poor compared to somebody like DPD, who tell you which day it is coming, and then on the day give you a 1 hour time window and let you know which delivery number you are and where the driver currently is (which you can watch "live"). Online reviews of APC indicate they are consistently poor. I appreciate this is the courier problem, but I think you might want to review using them.”

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Posted 9 years ago

“The client service was great, did all my communicating via the online chat. Pity the radiators that we bought went of a high standard, the fitting are inferior.”

Helpful Report

Posted 9 years ago

Designer Bathroom Store is rated 4.7 based on 869 reviews