Designer Bathroom Store Reviews

Name: Designer Bathroom Store
Rating: 4.72

4.7 Rating 869 Reviews

94 %

of reviewers recommend Designer Bathroom Store

Company Reviews

Metrics

Info

4.7

Based on 869 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0844 504 6677

Email:

sales@designerbathroomstore.co.uk

Designer Bathroom Store 4 star review on 14th November 2019

Anonymous

Anonymous // 01/01/2019

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“We received our order (which was damaged in transit) on Friday lunchtime a replacement was delivered on following Monday morning. Excellent customer service”

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Posted 2 years ago

“Great Service, easy ordering and they called us to check our address before dispatch. Very quick delivery. Definately use again, excellent choice too.”

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Posted 2 years ago

“A very good price for the items I purchased, (bushboard panels) they were dispatched and delivered promptly, arrived in good condition and the driver even helped me to get them inside. All in all a pleasant and problem free transaction.”

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Posted 2 years ago

“Brilliant service via their online chat. Didn't know which sort of valves or how to specify the right heating type for heated towel rail - also couldn't find the right robe hooks. In a few seconds I had the answers and not only that but the website had been updated by the end of the day with the correct robe hooks for the towel rail we wanted. Wow! Restore ones faith in human contact.”

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Posted 2 years ago

“Very helpful when a rival company badly let me down. Great service, advice and delivery next day after ordering Thoroughly reccommend !”

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Posted 2 years ago

“Very quick delivery. Pleased with cabinet which came assembled but handles had to be fitted.”

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Posted 2 years ago

“Great. Excellent service. Toilet came very quickly.”

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Posted 2 years ago

“Excellent service will definitely use again”

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Posted 2 years ago

“Famtasic service - order item on Mon at 11.00am, received a text at 9.25pm advising the item would be delivered the following day sat 8.00am - and it was!!! fantastic and you made my plumber's day! Can't fault the service or the product Thank you so much”

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Posted 2 years ago

“Excellent answers to technical questions. Detailed Specification sent where needed. All items delivered on one day as promised, only minor point is, time of delivery was 1800 to 2000. Last items was 1805, other two deliveries were much earlier in the day so lucky I was at home to receive them. Will use again when required!”

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Posted 2 years ago

“Would I use them again definitely. I Ordered 2 radiators but had to delay delivery for 1 week. I discussed this with the help desk and that was not an issue. The help desk were knowledgable and very helpful. However a small niggle was that I was advised that I would get a text message giving a 2 hour delivery time slot. on the say of delivery. This didn't happen but the radiators were delivered as promised on the agreed day, currently they are still in their wrapping ( being fitted tomorrow by plumbers) so am unable to say if damaged or not.”

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Posted 2 years ago

“First experience of excellent online shopping in a long while. Ordered on Wednesday at 1 o clock, arrived Thursday at midday! FREE delivery and email notifications all the way. Thank you”

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Posted 2 years ago

“Great customer service, very helpful when I ordered the incorrect radiators (my fault!). Great communication, easy to speak to someone and fast delivery!”

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Posted 2 years ago

“vanity unit came prompt just basin short but got in touch with the team and sorted problem out straight away many thanks”

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Posted 2 years ago

“Bought a single towel rail that fits under the top grill of the radiator. Exactly what I needed. Very easy to fit. Super speedy delivery.”

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Posted 2 years ago

“Ordering was fine but no instructions on how to fit. We rang them twice for help & are still waiting for them to ring back. After sales service was rubbish!!!!!!!!!”

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Posted 2 years ago

“The worst customer experience ever!! I’m trying to return unwanted towel ray one half month-no results! I usually never write bad reviews, but this is too much even for me. When it arrived the finish of paint was not as we expected from photo and we contacted them ,made a refund request and after this nothing!! One and half month and more then 20 calls and still no result , no one call as back no one collect this towel ray.... and don’t tell that it’s a COVID !! I’m working in customer service as well and delays everywhere max one week or even already none. Won’t recommend this company to any one”

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Posted 2 years ago

“Friendly and helpful customer service before ordering. Very easy to use the web site to place my order. 4 stars instead of 5 simply because having placed my order I didn't get any updates as to its status. I know the products were shipping from the manufacturer, which makes it harder, but perhaps an update to say the order had been placed with them or an update to say they'd shipped and the carrier they were coming on. Other than that, great service”

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Posted 3 years ago

“Great company. They had what I wanted at reasonable prices and it came the next day - much faster than expected. Highly recommend.”

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Posted 3 years ago

“Doing business through lockdown has been difficult for many, however I have to say I feel compelled to tell everyone about my wonderful experience with these guys. Once I realised they had all the items I needed I started asking questions back and forth. Nothing was too much trouble and when I went ahead and placed the order I knew I did in the full confidence I would be 100% satisfied. My plumber then gave me the news he was starting early and Murray ensured my order was fulfilled and dispatched to Aberdeen ASAP without quibble. The reason I say that is many online providers truly believe Aberdeen is in another galaxy. brilliant service and great advice from Murray. Would I recommend them? Folks look no further for a cost effective and truly friendly professional service. Thanks again Murray you were a joy to deal with. . PS The cloakroom looks amazing”

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Posted 3 years ago

Designer Bathroom Store is rated 4.7 based on 869 reviews