Dermalogica Reviews

Name: Dermalogica
Rating: 4.48

4.5 Rating 1,021 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 25th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could! I have been trying to tell you that I have changed my address but cannot find a way to do it! The gift went to my old address so I have not got it”

Helpful Report

Posted 2 years ago

Thank you for your review, please contact us on customerservice-consumer@dermalogica.co.uk so that we can look further into this for you.

Posted 2 years ago

“Didn’t receive the products that I ordered. Rude customer service and lack of support and help.”

Helpful Report

Posted 2 years ago

We are sorry to hear that your experience with Dermalogica has been a negative one and we would like the opportunity to change your opinion. Please could we request that you contact ecomcustomerservice@dermalogica.com or call them on 08009177147 to discuss your incomplete order.

Posted 2 years ago

“So this isn't to do with the product specifically. I actually really love this product. HOWEVER. I have been waiting for a refund since MAY for a bottle of Retinol oil I bought.The bottle had a manufacting issue and the bottom of it came clean off and spilt the oil everywhere on the hotel bed (check image for reference). I have been promised a refund since MAY. I sent in my bank details as asked and yet no refund. No one is getting back to me after numerous emails and at this point I'm clearly just getting ignored. The CS is so poor and embarssing. Do better.”

Helpful Report

Posted 2 years ago

Please accept our apologies for what seems to be a rather long delay in receiving a refund. This matter has been forwarded on to the E-com team who would have dealt with this matter. No response will be made via this site but please could you forward your correspondence to customerservice-consumer@dermalogica.co.uk so that we may respond direct.

Posted 2 years ago

“I love the product but having ordered it on line nearly two weeks ago and paid for it I have still not received the product!”

Helpful Report

Posted 2 years ago

Thank you for your review. We understand that you contacted our E-com Team who have confirmed that your replacement order has now been delivered. Any further problems, please reach out to the E-com department and they can assist you.

Posted 2 years ago

“I’ve kind of disappointed that I keep receiving the same samples like over and over”the daily milkfoliant” isn’t for my skin. I emailed dermatologica and was sent another sample but was told the only give what they got. Ok but don’t really want to keep ordering from you guys.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that our complimentary samples have failed to live up to your expectations.

Posted 2 years ago

“I didn’t get this item in my order (body nourishing set)!!!”

Helpful Report

Posted 2 years ago

If you haven't received all your items, please contact ecomcustomerservice@dermalogica.com or call on 08009177147, the team will be happy to assist you further.

Posted 2 years ago

“Terrible . Product never arrived”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us via our reviews. If your product has failed to arrive then you do need to contact ecomcustomerservice@dermalogica.com or call on 08009177147. You may view this information on our official website. The E-com team will be happy to help resolve this matter for you.

Posted 2 years ago

“Online purchase from one of the worst website. They changed the delivery address on their own and there is no mechanism whats so ever to make any changes to the order once it has been done. Do not ever buy online from this store”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your reviews. We have checked with our E-com team who are unaware of the problem you have raised and confirm your item was delivered. However, in order to assist you please do contact our E-com department via email on ecomcustomerservice@dermalogica.com or call via 08009177147 as we are keen to offer a resolution.

Posted 2 years ago

“Had made skin worse. Now waiting for a gp appointment.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are disappointed to learn that the Dermalogica products have caused your skin to become worse and that you are now seeking support from your GP. If you would like some guidance on product usage please contact us via ecomcustomerservice@dermalogica.com and you may also do any returns via the portal on this site.

Posted 2 years ago

“It’s my first time purchasing from your brand product came empty container and it’s expensive £ 129 pls kindly let me hear from you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your video review. We would like to apologise for this disappointing experience and the inconvenience this has caused. Please be assured this is a matter which will be investigated internally as a priority. We have notified the E.com Team who are expecting either a call or email from you. Please either call them directly on 08009177147 or email them via ecomcustomerservice@dermalogica.com

Posted 2 years ago

“Did not receive this so can not review”

Helpful Report

Posted 2 years ago

Thank you for your review. If you would like customer service to look into anything further for you please contact us at customerservice-consumer@dermalogica.co.uk

Posted 2 years ago

“Some of order missing still not received will phone up again Monday as they been 10 days since I first phoned up about missing treatment voucher in parcel”

Helpful Report

Posted 2 years ago

Thank you for your review we were disappointed to hear about your missing treatment voucher please contact customerservice-consumer@dermalogica.co.uk and I shall look into this for you

Posted 2 years ago

“So disappointed with the size of the kit for the price! It’s one days application which is not long enough to determine if this skincare would work for my son. Very disappointed.”

Helpful Report

Posted 2 years ago

We were disappointed to hear about your review please contact customerservice-consumer@dermalogica.co.uk and we would be more than happy to discuss this further

Posted 2 years ago

“it really wasn't clear that I could only use in 2 salons, which happen to be nowhere near where I live. unfortunately there is no way id have purchased this if id really seen the limited options as to where they could be redeemed very disappointed. have emailed customer services since but haven't heard back yet”

Helpful Report

Posted 2 years ago

Thank you for your review, could you please email customerservice-consumer@dermalogica.co.uk and I shall look into this as a matter of priority for you what we can do for you.

Posted 2 years ago

“I ordered this kit and when I received it, the glass jar was broken and the liquid had leaked over the rest of the products. I called up to explain what had happened and I was sent another kit, the same issue happened, so I called and explained what happened and was told I’d get a full refund, but all I had to do was email in a picture for the warehouse which is what I did. I have since not heard anything back, I have emailed several times for the attention of Alice and called several time with no answer to any of it. Bad experience.”

Helpful Report

Posted 2 years ago

Thank you for contacting us to offer feedback. This is a very unusual situation but we are pleased to say that your refund was paid in full on 19/08/2022 so should be in your bank shortly.

Posted 2 years ago

“I am still waiting for part of my delivery as some of it was missing”

Helpful Report

Posted 2 years ago

We are sorry to hear this. Please could you contact the E-com Team, details appear on the website, and they will help you. We will also notify them on your behalf.

Posted 2 years ago

“Did not deliver! no problem leaving by door has I had left message saying that or it could have been put thru the letterbox. So have not been able to try. Diana harman”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are so sorry that you didn't receive your order. Please contact the E-com team using the address/phone number online and this can be looked into. Unfortunately, most companies are at the mercy of the delivery companies and have no independent control but we would like to assist you with this.

Posted 2 years ago

“Ordered this product on line and instructions on packaging referred to leaflet inside. This was not provided and had to spend valuable time on line chasing questions not answered and eventually a therapist that gave instructions for use but no explanation of why leaflets are not being provided other than company reducing paper usage. This isn’t good enough when purchasing a product not used before and expensive and will not be buying online from them again. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your valuable feedback and we appreciate the frustration you experienced in trying to find the answers for using your product. Our online therapists should have been able to provide you with additional information, this is one of the functions of online chat but we are sorry that in this instance it failed to be of assistance to you. Many of our products which carry extra instructions for users do not have individual instructions included in the box or packaging but include a link that should be printed on the box which will direct the customer to online instructions.

Posted 2 years ago

“Never received the “gift” rubs the salt into the wound when asking for reviews… :(”

Helpful Report

Posted 2 years ago

Oh dear, we are so sorry that you didn't receive all the items expected in your order. Please contact the E-com team via the official website either by email or phone and they will certainly sort this out for you.

Posted 2 years ago

“Dreadful customer service, rewards program complete sham”

Helpful Report

Posted 3 years ago

Dermalogica is rated 4.5 based on 1,021 reviews