“Received faulty product and although dermalogica admitted there was a known fault with the pump dispenser, I have received no replacement or refund. From reading the reviews this has happened to other people, very disappointing”
Thank you for taking the time to leave a review. Although there has been some feedback on the difficulty of dispensing the Melting Moisture Masque there is not a general fault with the pump action for this product. We are able to offer refunds to customers who experience problems with their products but you will need to contact the E-com team directly with your order number. Please contact ecomcustomerservice@dermalogica.com or call on 08009177147.
“I had really bad experience with you. The product came damaged.I tried to call your customer service few times but couldn’t get through.I emailed your customer service with the pictures and haven’t heard anything back. I posted review on trustpilot and got a response asking to forward my complaint with the pictures on different email address.I have sent this email almost a week ago and still haven’t heard anything from you.Is it your new practice now to send damaged products and then ignore your customers? As you can see on my account that I have been your customer for many years and spent a lot money with you. But I won’t tolerate you sending me damaged products and complete ignorance from your customer service”
Thank you for your feedback. We recommend that you visit your nearest Dermalogica skin therapist who will be able to advise you on the best products to treat your current skin concerns. Please go to our official website to find your nearest professional.
“Really disappointed. I placed an order of over £120 to claim free ice globe and 2 free products. Products came with no complimentary items - tried emailing but no reply, phoned twice and still no complimentary items in the post - What a con to spend more money, totally disappointed and let down”
Thank you, we understand that a member of the E-Com team did manage to speak to you and your missing items have already been dispatched. Please do remember to always click the add gift buttom to redeem any promotional items. Enjoy your products.
Thank you for your review. If you would like to offer us some feedback on our online service please email us on ecomcustomerservice@dermalogica.com so that we may address any concerns and improve our customer online service.
“Simply put shockingly poor, purchased two £15.00 electronic gift cards for Christmas however only received one. Emailed customer service no response. So as it stands I'm very unlikely to deal with such a dishonest, lazy and unprofessional company again.
Hopefully someone now will have the common curtesy to respond and resolve the issue of the missing gift carf before I escalate further...”
Thank you for taking the time to leave a review. We are sorry to hear that you have not received your gift card, we have had these resent to the email address provided with this purchase. Please check you inbox along with your junk or promotions boxes. If you fail to receive the vouchers then you will need to contact the E-com department as displayed on the website ecomcustomerservice@dermalogica.com or call them direct on 08009177147.
“Firstly it was a £100 gift card! Not £15?, secondly my daughter never received it and thirdly I have had no communication with customer service! Absolute rubbish and I will be asking for my money back.”
“Items I ordered online never arrived. Royal Mail retuned them to Dermalogica, who then shipped them by DPD who then stated they couldn't deliver the items. This was for my wife as Christmas present. I then just received a email saying my order had been refunded, no explanation, no apology, basically rubbish service, I will never buy any goods from Dermalogica again. John Spencer.”
We were disappointed to read your review and would like to assist you further please email customer service on ukcustomerservice-consumer@dermalogica.com where we would be more than happy to assist you further.
We were disappointed to read your review and would like to assist you further please email customer service on ukcustomerservice-consumer@dermalogica.com where we would be more than happy to assist you further.
“If I could vote 0 stars I would. I ordered a £50 gift card over a week ago and haven’t received it yet.
I’ve emailed twice, tried calling but no answer after being on hold for 40 minutes! Left a message. Still no gift card.
And now I get asked to review my £15 gift card which 1) and haven’t yet received, and 2) it was a £50 gift card!!!
Awful experience!!!!”
We are sorry to hear about your negative experience. The Gift Card would have been sent to the email address you provided. We have arranged for this to be sent again but please check your Spam, Junk or Promotional inbox. If this still doesn't arrive with you please contact the E-Com team on 08009177147.
“I have spent over hundred pounds on face creams and had a reaction. My face is red and peeling so not sure which cream has caused it.
I have been using Dermalogica for over a year and have always been happy.”
Thank you for taking the time leave a review. We are sorry to learn that having used Dermalogica for several years, on this occasion your skin appears to have reacted negatively to an unidentified moisturizer. In order for us to offer further assistance, please could you email us customerservice-consumer@dermalogica.co.uk. If you wish to return your products you will need to do this via the returns portal.
We are sorry to hear that you still have not received your item. As requested, a refund has been made back to your payment card. Please allow a 3 - 5 working days for this to reflect in your account.
Thank you for your review. We are sorry to learn that your parcel has not arrived with you. Please contact the E-com team via the official website and they will be able to track your order. At this present time many delivery companies are experiencing delays due to volume of deliveries, weather conditions and industrial action. We apologise for this inconvenience.
Thank you for your review. We understand that DHL deliveries have been experiencing a high volume of deliveries and consequently some delays. We have been advised that your items are out and due for delivery.
Posted 3 years ago
Thank you for your review. Please contact ukcustomerservice-consumer@dermalogica.com where a member of the team will be more than happy to assist you further.
Thank you for reaching out to Dermalogica via our online reviews. Please do contact the E-com department via the email online or phone on 0800 917 7147 with your order number and they will be happy to assist you.
Please could you raise your complaint via customerservice-consumer@dermalogica.co.uk and we will action a response. We shall look out for your inquiry in our inbox. Thank you.
“Awful unfortunately as this burnt my skin so bad after using for only two days but thank you to the customer service team who helped straight away and refunded me unfortunately this product is not for me! My skin is now very dry”
We are so sorry to read this but we are pleased that you have been refunded. Please try to keep your skin hydrated and avoid applying other products or make-up until the skin has calmed and returned to normal. If you wish to try Dermalogica products in the future, please do consider going to visit a Dermalogica skin Expert who will be able to find the most suitable products for your skin. Often less active product is better and offers more! You can find your nearest Dermalogica Expert via our official website.
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