“Awful unfortunately as this burnt my skin so bad after using for only two days but thank you to the customer service team who helped straight away and refunded me unfortunately this product is not for me! My skin is now very dry”
We are so sorry to read this but we are pleased that you have been refunded. Please try to keep your skin hydrated and avoid applying other products or make-up until the skin has calmed and returned to normal. If you wish to try Dermalogica products in the future, please do consider going to visit a Dermalogica skin Expert who will be able to find the most suitable products for your skin. Often less active product is better and offers more! You can find your nearest Dermalogica Expert via our official website.
“I wish I could! I have been trying to tell you that I have changed my address but cannot find a way to do it! The gift went to my old address so I have not got it”
“I am using Dermalogica products since 2016 and very pleased with all the the products I tried from them.
I once made the mistake and changed my face wash and it was the worst decision I ever made for my skin and quickly bought my usual Face resurfacing face wash again and never will do the mistake ever.”
Thank you for your review. We are sorry to hear that having cancelled your subscription you still received your order. Please reach out to the E-com team who will ensure that the subscription has been cancelled correctly and refund you for the order you have received. Please contact ecomcustomerservice @dermalogica.com or call on 08009177147
Thank you for your review, it's great to hear that you have been using the Dermalogica products successfully for many years. Please remember that our skin is influenced by many different situations and things, for example the weather, diet or medication, so it is a good idea to speak to a professional skin therapist who can reassess your skin and offer advice.
“I normally have great service from you ,however i ordered an item mistakenly and wanted to send it back for an exchange, however for some odd reason you need to see a pic of the item im returning .Im not computer savvy and dont know how to do this ,for this reason after many years of shopping with you ,I wont be ordering again
you need to have a simple return service,with a prepaid sticker and simple returns like everywhere else does”
Thank you for your review. I would like to assist you further with this matter and investigate further with the Ecom team please email customerservice-consumer@dermalogica.co.uk.
“Love Dermalogica products and the live chat function on the website. Items always arrive quickly once ordered and I like that the packaging us sustainable (No plastic/bubble wrap etc.) Nice to be a member of the rewards programme too, the sample size products and occasional gifts when you have enough points are nice to receiv.”
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