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Deed Polls Online Reviews

5.0 Rating 7,676 Reviews

100 %

of reviewers recommend Deed Polls Online

Company Reviews

Product Reviews

5.0

Based on 7,676 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Deed Polls Online:

At Deed Polls Online we have been providing change of name Deeds (Deed Polls) to both residents and citizens of the United Kingdom for many years now, which has allowed us to finely tune the service that we provide to our customers.

We pride ourselves on the level of care, attention to detail and pro-active support that we provide to each and every client that orders a Adult, Child or Replacement (Lost) Deed Poll service.

We are also one of the only companies that give our customers the assurance of providing a Guarantee that your Deed Poll will be accepted everywhere.

Visit Website

Email:

support@deedpolls-online.co.uk

Location:

Deed Polls Online,
3rd Floor, 90, 86 Paul St,
London
City of London
EC2A 4NE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered and paid for a change of name and never received the documents even after their e-mail stating "your documents were shipped". Contacted by e-mail and they asked me the order number and name which I have sent plus the old name and the new one for the deed. Never received a reply, a call or even the documents. My personal opinion is that this deed poll office is a waste of time and ripping off money from honest people. I have also requested the documents immediately or the reimbursement of my money to the bank account paid from and nothing happen. Avoid this "firm" go somewhere else!”

“I have never received my deed poll they took my money”

“I made my order through the website on the 30th December. I paid the additional fee for tracked 1-2 days delivery (sensitive post, definitely go tracked) but I haven't yet received a thing. I sent an initial email on the 31st requesting the tracking number as I like to be able to see where my parcels/packages are in the network. They responded a few days later asking for some information so that they can re-draft and resend out the deed polls. I found this very confusing at the time, I only asked for a Royal Mail tracking number, but it seems to me that they're so desensitised to getting these emails, I guess they're just copying and pasting templates now instead of actually looking at the emails properly. Non-existent customer services, and no phone number or live chat option to contact them either. It's now ten days since my order, I haven't received the originals, I haven't received the replacements. I am out £45.97 and I have now had to raise a dispute with my bank to get the funds back, which can take three months.”

“Placed the order, and found out from Lithuanian embassy that I do not need, deed poll in England. Basically straight away a I email support desk to cancel the order, but noone replied, I received confirmation in the evening my pack is dispatched. Very disappointed, will try to send it back without opening!!!”

“ordered a week ago no answers to emails and i needed it to start work next week they have my money but no deed poll .Have reported them to bank to try to get money back”

“Literally a SCAM - Do not use. I have had to dispute with my bank. Tried to get in contact with them after paying for express delivery and NO contact. Disgraceful, this is a SCAM company.”

“Rubbish unprofessional service. Disappointing cannot trust on it. No customer service response they never get back to you or read your emails. Keep a 100 meter distance from them. Totally no recommendation 👎🏾👎🏾👎🏾”

“I place a order for two deed polls it’s been over a week and I have not received anything I have sent 4 emails to them and had no reply from any one and still haven’t received my deed polls , I would recommend never use these so un professional to not even communicate.”

Hi Jade, Thank you for leaving us feedback but unfortunately there were several Royal Mail strikes ongoing at the time your order was dispatched, causing delays across the country. They normally provide an amazing service. We both provided communication with you at the time and also refunded the delivery costs. We also offered to have your order re-drafted and dispatched free of charge but did not hear anything back. If you need any further assistance, please do not hesitate to get back in touch with our customer support team. Kind regards Deed Polls Online Customer Services

“Terrible Paid and never received anything have emailed emailed and emailed and nothing Don’t think it’s going to turn up but they have the money”

Hi Jade, Thank you for leaving us feedback but unfortunately there were several Royal Mail strikes ongoing at the time your order was dispatched, causing delays across the country. They normally provide an amazing service. We both provided communication with you at the time and also refunded the delivery costs. We also offered to have your order re-drafted and dispatched free of charge but did not hear anything back. If you need any further assistance, please do not hesitate to get back in touch with our customer support team. Kind regards Deed Polls Online Customer Services

“This company don't reply back to your call back requests or emails They taken my money but no deedpoll This is disgusting poor service I am doubting this company They take your money and do 1 by looks of it I will be contacting my bank to get charge back as this is poor service And this company are scams by looks of it No telephone number just email and no replys!!!”

“I have still not received anything changing my name from Mr Gary David Swan to Lord Gary Sam Mason George Swan. I gained the Lord title when I bought a piece of land and would like this in my paperwork”

“Rubbish to deal with!!”

“Never received my deed poll certificate”

“I have been waiting for my paperwork, I paid on the 19.08.2021 and no paperwork has arrived, very disappointed with this site”

“Order never arrived,100 follow up emails. Money gone.”

“Rubbish service. The first deed poll they sent made errors in my name. The other deed poll sent 3 times they said registered delivery I did not receive any of them. I am worried about my identity. Do not use avoid. Even on link for submission name still on there wrong”

“I have never received my deed polls ?”

“Very poor not really help full.”

“I have absolutely no idea why you have contacted me .I have not ordered a d Ed poll online recently.Please rectify this”

Deed Polls Online is rated 5.0 based on 7,676 reviews