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Deakin & Francis Reviews

4.9 Rating 249 Reviews
99 %
of reviewers recommend Deakin & Francis
Company Reviews Product Reviews
45
 Metrics Info
4.9
Based on 249 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Deakin & Francis Reviews

About Deakin & Francis:

Jewellers since 1786, Deakin & Francis® designs & makes the world’s finest cufflinks, signet rings, gentlemen's accessories, ladies jewellery and bespoke commissions.

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Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ulkar A
Verified Customer
“Excellent customer service”
Helpful Report
Posted 4 years ago
Thank you for such a wonderful review. Here at Deakin & Francis we aim to always provide a high level of customer service, we are very glad to hear that you received excellent customer service. Thank you for your amazing 5 star review!
Posted 4 years ago
Yifeng D
Verified Customer
“Dear team, It would be much appreciated if a kind reminder about customer duty free details for Mainland China order online. advise them to consult with express company would be ok”
Helpful Report
Posted 4 years ago
Thank you so much for your feedback, we are pleased that you chose Deakin & Francis. We are working hard on improving logistics as we know it is much better in China that the rest of the world! We will keep you updated.
Posted 4 years ago
Anonymous
Verified Customer
“Exellent products, superbe service.”
Helpful Report
Posted 4 years ago
Our team here in the factory in Birmingham, England will be delighted with such excellent five star feedback! We strive to achieve high standards of quality and customer service, we are glad you have experienced these. Thank you for sharing your experience with Deakin & Francis and for choosing England’s oldest family jewellery firm.
Posted 4 years ago
Thank you for your wonderful review. We love to hear such great feedback and our team will be happy to know their hard work and customer service is helping to create a good experience.
Posted 4 years ago
Erik O
Verified Customer
“Excellent quality and international customer service!”
Helpful Report
Posted 4 years ago
Thank you for the compliments! We have been working on beautiful jewellery for over 230 years and we are so pleased that the international service was great too. Deakin & Francis manufacture some of the world's finest cufflinks, lapel pins and accessories, producing fine quality jewellery - as you’ve discovered. Thank you for taking the time to share such fantastic feedback.
Posted 4 years ago
What a great review, thank you for this. As England's oldest jewellery manufacturers, the quality of our products is a huge focus for us and it is great that you are pleased with the quality. Providing great international customer service is something we pride ourselves on and hope to always provide such a high standard. Thank you!
Posted 4 years ago
Anonymous
Verified Customer
“All perfect tank you”
Helpful Report
Posted 4 years ago
As England oldest manufacturing jewellers, we have been working on quality for over 230 years. Handed down across seven generations, attention to detail is important to us and we are delighted that you have noticed this too! Thank you for taking the time to share such fantastic feedback and giving us a five star rating!
Posted 4 years ago
REINER M
Verified Customer
“I very much like the location of the store and the variety of the different styles. The presentation is very appealing and unfortunately for me, I always buy much more than initially planned. This is also because of the very good service of the personell at the shop.”
Helpful Report
Posted 4 years ago
Piccadilly Arcade is such a lovely location for our flagship store, we are glad you think so too. Here at Deakin & Francis we love to create products that suit everyone. With the wonderful Christopher Macdonald managing our London store, his attention to detail and customer service from his team is impeccable. We hope to see you again soon!
Posted 4 years ago
Chen B
Verified Customer
“I am very satisfied with this shopping. I also like the Cufflinks I received. Shopping will continue. Now there is no shop for you in China, hope to join us as soon as possible.”
Deakin & Francis 5 star review on 7th November 2019
Helpful Report
Posted 4 years ago
Thank you for your 5 star rating! We are so glad that you are enjoying your cufflinks. We love to hear that and look forward to taking care of your future orders.
Posted 4 years ago
Christopher S
Verified Customer
“I TOTALLY love the sliver Skull & Cross bones (1786) ring and wouldn't be without!!! I WOULD DEFINETLY BUY ANOTHER AT THE ADDITIONAL COST, WHATEVER THAT WOULD BE FOR A LAGER SIZE (Z+1.5)!!! I could have mine resized but don't want to ruin it by streching or resizing. Instead, I like one made to order! PLEASE LET ME KNOW WHEN IT'S READY!!!!! SINCERELY, Christopher Slove”
Helpful Report
Posted 4 years ago
Thank you so much for your 5 star review! One of our design team, Adam has been in contact with you, to discuss your exact requirements, to ensure you can have the specific size needed. Thank you also for such praise of one of our signet rings - they are unique items.
Posted 4 years ago
Stephanie K
Verified Customer
“Whether you’re looking for something classic, quirky or something a little bit special, Deakin & Francis is my ‘go to’. Quality product, excellent customer service.....very happy husband!”
Helpful Report
Posted 4 years ago
Such a lovely review! Thank you for such great words. We love to hear that you have received excellent customer service. Here at Deakin & Francis providing good customer service is extremely important to us. Your review makes us a happy company!
Posted 4 years ago
Such a lovely review! Thank you for such great words. We love to hear that you have received excellent customer service. Here at Deakin & Francis providing good customer service is extremely important to us. Your review makes us a happy company!
Posted 4 years ago
Dominika M
Verified Customer
“Perfect and elegant”
Helpful Report
Posted 4 years ago
Since 1786 Deakin & Francis have been manufacturing the world’s finest cufflinks and clearly you’re a fan! Thank you for sharing your feedback with us and also for your exceptional rating.
Posted 4 years ago
Since 1786 Deakin & Francis have been manufacturing the world’s finest cufflinks and clearly you’re a fan! Thank you for sharing your feedback with us and also for your exceptional rating.
Posted 4 years ago
Celine F
Verified Customer
“The service was great and the item was splendid and well presented. It was just as nice as the picture showed it to be. Thanks”
Helpful Report
Posted 4 years ago
Thank you so much for your 5-star review! It is great to read that the online image was the same as the item that arrived for you. Delivering great customer service is our main priority here at Deakin & Francis, along with producing high quality pieces that will last a lifetime. Thank you for taking the time to share this feedback with us.
Posted 4 years ago
Fulvio R
Verified Customer
“Excellent service”
Helpful Report
Posted 4 years ago
We are so pleased to have been of service to you, it’s something we’ve been doing at Deakin & Francis for over 230 years. Our designs are truly amazing too – such a fantastic collection for every possible occasion. Thank you for taking the time to share your wonderful feedback with us.
Posted 4 years ago
Anonymous
Verified Customer
“Great team and fantastic service. Nice to see such great craft and design.”
Helpful Report
Posted 4 years ago
What a brilliant review! As England's oldest manufacturing jewellers, we are delighted to know that you enjoy our work here at Deakin & Francis. We will share this with our team, who will be so happy to hear this wonderful feedback. Thank you for sharing your this with us and also for your great 5-star rating.
Posted 4 years ago
What a brilliant review! As England's oldest manufacturing jewellers, we are delighted to know that you enjoy our work here at Deakin & Francis. We will share this with our team, who will be so happy to hear this wonderful feedback. Thank you for sharing your this with us and also for your great 5-star rating.
Posted 4 years ago
Nicole B
Verified Customer
“Perfect quality and exceptional design! Definitely recommended”
Helpful Report
Posted 4 years ago
What a review! We love hearing such great feedback. Design is a huge part of Deakin & Francis, we love creating new designs, whether it be classic or quirky. Thank you so much for your 5 star rating and for recommending us.
Posted 4 years ago
What a review! We love hearing such great feedback. Design is a huge part of Deakin & Francis, we love creating new designs, whether it be classic or quirky. Thank you so much for your 5 star rating and for recommending us.
Posted 4 years ago
Pippa M
Verified Customer
“Beautiful products and super quality. Delivery was efficient.”
Helpful Report
Posted 4 years ago
Thank you for your amazing review and the 5-star rating! We know that when a customer orders an item, you want to receive that item as soon as possible. This is why we are super efficient at Deakin & Francis, whilst still maintaining the highest quality of product and service.
Posted 4 years ago
Thank you for your amazing review and the 5-star rating! We know that when a customer orders an item, you want to receive that item as soon as possible. This is why we are super efficient at Deakin & Francis, whilst still maintaining the highest quality of product and service.
Posted 4 years ago
Anonymous
Verified Customer
“Great service and products”
Helpful Report
Posted 4 years ago
Thank you for your wonderful review, here at Deakin & Francis we pride ourselves on a great customer experience. Our team in the Birmingham factory keep to the high expectations that we set. We are delighted to hear that you love our jewellery.
Posted 4 years ago
Kenneth C
Verified Customer
“Love the product, super high quality and incredibly fun and creative. Garners a lot of comments whenever I wear the cuff links.”
Helpful Report
Posted 4 years ago
Thank you for such an excellent review! We create cufflinks for this reason. We love to hear feedback and produce a product that you are happy to wear and show off! From design, to craftsmanship we strive for the highest quality and standards. If you are ever in London, do visit our flagship store in the Piccadilly Arcade to view our range of in store exclusive items - it's been described as being full of toys for boys!
Posted 4 years ago
RenQing D
Verified Customer
“Excellent value for money, fine workmanship, beautiful packaging, perfect experience.”
Helpful Report
Posted 4 years ago
Thank you for your five star review! Deakin & Francis continue to build on the heritage, brand and family values that have been created over the past two hundred years and it is great that you own a piece of history! We aim to always provide a wonderful experience and maintain our high standards. Your feedback will be shared with our team and is sure to put a smile on their faces!
Posted 4 years ago
Charlotte P
Verified Customer
“The cuff links are always out of this world, beautifully packaged and very prompt delivery, have ordered 8 pairs now and counting. The new rocket ones look amazing.”
Helpful Report
Posted 4 years ago
This is such a wonderful review! We are so happy to hear that you love Deakin & Francis. Our team are great at meeting our customers' demands and expectations. Wow! That is a cufflink collection! Our rocket cufflinks are one of our favourite products too. If you’re ever in London, do pop in to our store in the Piccadilly Arcade to see the many exclusive collections available in store.
Posted 4 years ago
Frederic B
Verified Customer
“Gorgeous cuff links and original designs.”
Helpful Report
Posted 4 years ago
An excellent review! Thank you so much for sharing such wonderful feedback about the incredible designs from Deakin & Francis. Our Birmingham factory has been busy making our luxury jewellery for over 230 years and it’s wonderful you love our cufflinks too, we love to hear this!
Posted 4 years ago
An excellent review! Thank you so much for sharing such wonderful feedback about the incredible designs from Deakin & Francis. Our Birmingham factory has been busy making our luxury jewellery for over 230 years and it’s wonderful you love our cufflinks too, we love to hear this.
Posted 4 years ago
Deakin & Francis is rated 4.9 based on 249 reviews
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