CupsDirect Reviews

Name: CupsDirect
Address: Innovation Centre, Boundary Road, Colchester, Essex
Rating: 4.86

4.9 Rating 863 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 14th May 2026

Michael

CupsDirect 5 star review on 25th February 2026

Anonymous

CupsDirect 5 star review on 27th January 2026

"Rebecca W

CupsDirect 5 star review on 15th December 2025

"Irfana P

CupsDirect 5 star review on 26th September 2025

Anonymous

121

Anonymous

Anonymous // 01/01/2019

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English

“Good quality items at reasonable rates. Could do with having a sample items to save me buying a whole box of something that isn't any good.”

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Posted 1 year ago

Hi Greg. Sample packs can be purchased through our website at https://cupsdirect.co.uk/collections/product-samples if ever needed. Please feel free to contact us directly at support@cupsdirect.co.uk if we can assist with ordering any samples you need as the team will be happy to help

Posted 1 year ago

“excellent service and product”

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Posted 1 year ago

“Great price and ultra fast delivery !”

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Posted 2 years ago

“Brilliant service quick delivery would use again”

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Posted 2 years ago

“Really great customer service and very fast delivery. Thanks .”

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Posted 2 years ago

“Absolutely amazing from start to finish, the customer service has been exemplary and I would definitely use them again. Thank you CupsDitect!”

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Posted 2 years ago

Good morning Michelle, Thank you so much for taking the time to write such a positive review. We're so glad to hear that the service you received has been amazing and we look forward to assisting you again with future orders.

Posted 2 years ago

“Good product”

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Posted 2 years ago

“Excellent quality cups and very speedy delivery service”

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Posted 2 years ago

“Amazing service very helpful would highly recommend fast a quick delivery”

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Posted 2 years ago

“Speed, ease of transaction, reliability, quality - what more is required for a good experience?”

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Posted 2 years ago

“Good quality products, always arrive on time.”

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Posted 2 years ago

“This review is only marked down due to your chosen deliverer, however sadly you carry the vacarious liability for using them. The product was supplied by you very quick indeed and with the delivere APC shortly after order, I arrange for it to be delivered on 4th July. That didnt happen and i received a message saying the delivery had failed, for reasons I can evidence if needed I truly dont think the driver even attended my property. I re arranged for 5th, that didnt happen, the e amils and calls continued and it was re arranged for Monday 8th, that didnt happen, it hadnt even been placed on the van. I was told 9th it would arrive, that didnt happen and again i was told it hadnt made the delivery van again so we arranged today 10th, i felt so concerned that I made a point of e mailing shortly after 7am this morning to make sure it was on the van and i was assured it was. It arrived at 11.45 this morning. What your company did was great but I do think APC needs a little kick up the backside. to put it into context I made a different order 30 minutes after this one and DPD delivered it the following day with no issues, incidentally the day APC registered a failed delivery. It isnt best practice for your business.”

Helpful Report

Posted 2 years ago

Good afternoon Darren, I hope you are well. Thank you for your positive feedback on the direct service you received from us at CupsDirect. I was disappointed to read about your negative experience with APC for your delivery. This isn't something we hear of happening very often so I do apologise. As discussed yesterday this information has been forwarded on to the courier. We are always here to assist If delivery issues do occur so please do not hesitate to get in direct contact with us straight away in future as we are more than happy to speak with our couriers to resolve any problems for you and ensure your items arrive promptly and that you are kept up to date accurately on your delivery. Apologies and I do hope you order from us again and give us the chance to redeem this negative experience.

Posted 2 years ago

“Super-fast delivery of fully recyclable cups, strong and good looking. Can go in household recycling which is fantastic. Packed in paper wrappers too - no plastic anywhere. Many thanks”

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Posted 2 years ago

Hi Anne, Thank you for your positive review. We're glad to hear you are happy with the cups both aesthetically and environmentally!

Posted 2 years ago

“Great service”

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Posted 2 years ago

“Deliveries are quick, prices are fair and the quality of the plastic is good. No complaints.”

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Posted 2 years ago

“Quick excellent service”

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Posted 2 years ago

“Good quality cups and lids, very good communication, prompt delivery, would highly recommend”

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Posted 2 years ago

“Top quality cups and fast delivery every time Thank you”

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Posted 2 years ago

“Quick delivery, even on the standard delivery. Drivers always leave it where instructed too. Cups are excellent quality”

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Posted 2 years ago

“Good communication, excellent price for paper cups, which are eco friendly and delivered when promised”

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Posted 2 years ago

Morning John, Thank you for taking the time to write such a positive review. We're glad to hear you are happy with the price and service recieved when purchasing your eco friendly products. Enjoy your weekend

Posted 2 years ago

CupsDirect is rated 4.9 based on 863 reviews