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CupsDirect Reviews

4.9 Rating 871 Reviews
97 %
of reviewers recommend CupsDirect
Company Reviews Product Reviews
1,998
 Metrics Info
4.9
Based on 871 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Read CupsDirect Reviews

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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Anthony
Verified Buyer
“Fast delivery”
Helpful Report
Posted 2 years ago
Ayaz
Verified Buyer
“Good products and service and prices”
Helpful Report
Posted 2 years ago
Gill
Verified Buyer
“Very prompt service”
Helpful Report
Posted 2 years ago
Brian
Verified Buyer
“Great product range. Easy to use website”
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Posted 2 years ago
Junab
Verified Buyer
“Good service”
Helpful Report
Posted 2 years ago
Adriana
Verified Buyer
“Have been using cupsdirect for years. Great prices and service. Any problems they sort straight away and really fast delivery too. Higgly eecommend”
Helpful Report
Posted 2 years ago
Hi Adriana, Thank you for taking the time to review your experience with us. I'm glad to hear you are happy with the prices and services received. Of course, we hope that problems don't occur, but if they do, our friendly team are always here to help resolve any issues. Have a relaxing evening and thank you for your continued custom
Posted 2 years ago
Anonymous
Verified Buyer
“Delivered in great time condition.”
Helpful Report
Posted 2 years ago
Sarabjeet
Verified Buyer
“Very good quality”
Helpful Report
Posted 2 years ago
Greg
Verified Buyer
“Good quality items at reasonable rates. Could do with having a sample items to save me buying a whole box of something that isn't any good.”
Helpful Report
Posted 2 years ago
Hi Greg. Sample packs can be purchased through our website at https://cupsdirect.co.uk/collections/product-samples if ever needed. Please feel free to contact us directly at support@cupsdirect.co.uk if we can assist with ordering any samples you need as the team will be happy to help
Posted 2 years ago
Andrew
Verified Buyer
“excellent service and product”
Helpful Report
Posted 2 years ago
Mariusz
Verified Buyer
“Great price and ultra fast delivery !”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Brilliant service quick delivery would use again”
Helpful Report
Posted 2 years ago
Lucy
Verified Buyer
“Really great customer service and very fast delivery. Thanks .”
Helpful Report
Posted 2 years ago
Michelle
Verified Buyer
“Absolutely amazing from start to finish, the customer service has been exemplary and I would definitely use them again. Thank you CupsDitect!”
Helpful Report
Posted 2 years ago
Good morning Michelle, Thank you so much for taking the time to write such a positive review. We're so glad to hear that the service you received has been amazing and we look forward to assisting you again with future orders.
Posted 2 years ago
Anonymous
Verified Buyer
“Good product”
Helpful Report
Posted 2 years ago
Peta
Verified Buyer
“Excellent quality cups and very speedy delivery service”
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Posted 2 years ago
Mark
Verified Buyer
“Amazing service very helpful would highly recommend fast a quick delivery”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Speed, ease of transaction, reliability, quality - what more is required for a good experience?”
Helpful Report
Posted 2 years ago
Kamila
Verified Buyer
“Good quality products, always arrive on time.”
Helpful Report
Posted 2 years ago
Darren
Verified Buyer
“This review is only marked down due to your chosen deliverer, however sadly you carry the vacarious liability for using them. The product was supplied by you very quick indeed and with the delivere APC shortly after order, I arrange for it to be delivered on 4th July. That didnt happen and i received a message saying the delivery had failed, for reasons I can evidence if needed I truly dont think the driver even attended my property. I re arranged for 5th, that didnt happen, the e amils and calls continued and it was re arranged for Monday 8th, that didnt happen, it hadnt even been placed on the van. I was told 9th it would arrive, that didnt happen and again i was told it hadnt made the delivery van again so we arranged today 10th, i felt so concerned that I made a point of e mailing shortly after 7am this morning to make sure it was on the van and i was assured it was. It arrived at 11.45 this morning. What your company did was great but I do think APC needs a little kick up the backside. to put it into context I made a different order 30 minutes after this one and DPD delivered it the following day with no issues, incidentally the day APC registered a failed delivery. It isnt best practice for your business.”
Helpful Report
Posted 2 years ago
Good afternoon Darren, I hope you are well. Thank you for your positive feedback on the direct service you received from us at CupsDirect. I was disappointed to read about your negative experience with APC for your delivery. This isn't something we hear of happening very often so I do apologise. As discussed yesterday this information has been forwarded on to the courier. We are always here to assist If delivery issues do occur so please do not hesitate to get in direct contact with us straight away in future as we are more than happy to speak with our couriers to resolve any problems for you and ensure your items arrive promptly and that you are kept up to date accurately on your delivery. Apologies and I do hope you order from us again and give us the chance to redeem this negative experience.
Posted 2 years ago
CupsDirect is rated 4.9 based on 871 reviews
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