CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 731 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

Write Your review

Tell us how CupsDirect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CupsDirect 5 star review on 28th April 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to order and delivery was very quick. Great customer service.”

Helpful Report

Posted 1 year ago

“Speedy and efficient service.”

Helpful Report

Posted 1 year ago

“Super speedy delivery, and good choice of product and value for money.”

Helpful Report

Posted 1 year ago

“No customer service For deal”

Helpful Report

Posted 1 year ago

“Service was quick and the delivery was professional The packaging was very good and can’t complain about the quality I give them 10 out of 10 👍”

Helpful Report

Posted 1 year ago

“The cups were great however the lids not a great quality”

Helpful Report

Posted 1 year ago

“Great company to do business with .”

Helpful Report

Posted 1 year ago

“Good product, very good service, we made a decent saving by purchasing from Cups Direct, will definitely reorder.”

Helpful Report

Posted 1 year ago

“Good cups and lids.”

Helpful Report

Posted 1 year ago

“Very good service, price and delivery.”

Helpful Report

Posted 1 year ago

“Really good quality boxes very quick delivery and really good for money”

Helpful Report

Posted 1 year ago

“The service and speed of delivery are really great. However the film front bags are not so good. With only 50 per cent useable, as when you put the product inside the bags the seals become unstuck. Obviously manufactoring fault. It doesn't hapoen with all, mainly br ode nos. 050368901974. Po no. 4500227263”

Helpful Report

Posted 1 year ago

Thank you for your feedback and reporting this issue. We apologise for the inconvenience caused here, and have contacted you directly to resolve this for you today. Kind Regards. CupsDirect.

Posted 1 year ago

“Excellent service & delivery”

Helpful Report

Posted 1 year ago

“I asked for product specification & and short supplier questionnaire and haven't heard back on either.”

Helpful Report

Posted 1 year ago

Apologies for the delay i have chased this up for you.

Posted 1 year ago

“Brilliant quality and brilliant service.”

Helpful Report

Posted 1 year ago

“good products, competitively priced, quick delivery”

Helpful Report

Posted 1 year ago

“Nice people to deal with. Although amongst the cups sent were quite a few broken ones. Probably a packing issue with many of them split and too tightly stacked. Cups Direct were extremely helpful up to a point, but when it happened another time they didn't really want to know saying that no other customer had the problem. Think we'll have to send photographic evidence directly to the manufacturer as holes and splits occurred again this weekend while we were trying to serve.”

Helpful Report

Posted 1 year ago

Hi Liz, thank you for your feedback on the PP beer cups, I am sorry to hear you have experienced more issues with this range. We have contacted you directly to resolve this for you.

Posted 1 year ago

“Good customer service”

Helpful Report

Posted 1 year ago

“Poor quality”

Helpful Report

Posted 1 year ago

“Customer service have responded straight away. Great quality products and competitive prices”

Helpful Report

Posted 1 year ago

CupsDirect is rated 4.9 based on 731 reviews