Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 882 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 882 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

Write Your review

Tell us how Crystal Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to especially thank bratt for his time and patience with me. He went above and beyond to help me find and alternative flight and to help my payment go through. Absolutely amazing customer service can't sing his praise enough.”

Helpful Report

Posted 6 years ago

“Good prices for the flights I needed to book. Upon my purchase, I was told that the payment was declined as the tickets were no longer available. It was disappointing at first, however, within a minute I have received a phone call from a representative named Lisa and she was super helpful. In the end, I was provided with the same flights for the same price.”

Helpful Report

Posted 6 years ago

“Good and quick service would use again , the employee Christie on the phone sorted out my situation and was very professional in dealing with my booking and reservations”

Helpful Report

Posted 6 years ago

“Kristy was wonderful and respectful. Good customer service”

Helpful Report

Posted 6 years ago

“Christy was very helpful”

Helpful Report

Posted 6 years ago

“A bit of one of the several emails I have had to send your company "Once again you are not understanding the issue. I NEVER had two bags. My bag was taken from T3 security by a different passenger and I asked if you could try and find MY bag with MY clothes in Manchester whilst I attempted to find MY bag with MY clothes in Barcelona. And as I said before I expect to be sat with my traveling companion when booking through an agent. Your customer service is the most dire I have ever experienced and I wouldn't send Mickey Mouse on a holiday with you. I have had less contact with Althams and been on 10+ holidays with them. If it hadn't been such a catalogue of disasters from day one it would be quite hilarious - I only wish I could contact Peter Kay so he could do a stand up of it." Your review on TripAdvisor seem to back up my point entirely.”

Helpful Report

Posted 6 years ago

“Thank you very much for you help today I really appreciate”

Helpful Report

Posted 6 years ago

“Very good customer service and polite”

Helpful Report

Posted 6 years ago

“Very good service”

Helpful Report

Posted 6 years ago

“Mr Aaron was really helpful. I really recommend this company!!”

Helpful Report

Posted 6 years ago

“Very efficient and outstanding customer management”

Helpful Report

Posted 6 years ago

“Finish my booking”

Helpful Report

Posted 7 years ago

“Kathy was very helpful and know very well how to anticipate my needs. I would like to thank her for everything she did.”

Helpful Report

Posted 7 years ago

“Excellent service, thanks to Kathy☺️”

Helpful Report

Posted 7 years ago

“Very good service from Aaron!”

Helpful Report

Posted 7 years ago

“Kathy is very good and polite to me on phone, am happy with the service she render very helpful and straight and clear for me to understand. I will surely do business with you again in future. Thanks simiat”

Helpful Report

Posted 7 years ago

“Very happy with the attention and service that Aaron has provided. Highly recommended”

Helpful Report

Posted 7 years ago

“Aaron was genuine and helpful when arranging our flights”

Helpful Report

Posted 7 years ago

“It is very good miss Kathy . I will call again. Thanks”

Helpful Report

Posted 7 years ago

“Christy was very patient and efficient with our complicated booking! Great price too”

Helpful Report

Posted 7 years ago

Crystal Travel is rated 4.4 based on 882 reviews