Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.33

4.3 Rating 907 Reviews

86 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.3

Based on 907 reviews

Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cristy was great”

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Posted 7 years ago

“Christy help me very much”

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Posted 7 years ago

“the booking went smoothly with no problems”

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Posted 7 years ago

“I could buy my ticket easily and no stress at all. I’m very happy because I’m going to see my family in Brazil, and I can pay monthly which is helps me a lot. By the way, Kathy was the person who helped me doing all the process. She was very polite and professional. I really appreciate her job. Many thanks for everything.”

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Posted 7 years ago

“Christy was great. She helped me get the best deal for my flights and kept me updated with everything”

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Posted 7 years ago

“I want to especially thank bratt for his time and patience with me. He went above and beyond to help me find and alternative flight and to help my payment go through. Absolutely amazing customer service can't sing his praise enough.”

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Posted 7 years ago

“Good prices for the flights I needed to book. Upon my purchase, I was told that the payment was declined as the tickets were no longer available. It was disappointing at first, however, within a minute I have received a phone call from a representative named Lisa and she was super helpful. In the end, I was provided with the same flights for the same price.”

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Posted 7 years ago

“Good and quick service would use again , the employee Christie on the phone sorted out my situation and was very professional in dealing with my booking and reservations”

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Posted 7 years ago

“Kristy was wonderful and respectful. Good customer service”

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Posted 7 years ago

“Christy was very helpful”

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Posted 7 years ago

“A bit of one of the several emails I have had to send your company "Once again you are not understanding the issue. I NEVER had two bags. My bag was taken from T3 security by a different passenger and I asked if you could try and find MY bag with MY clothes in Manchester whilst I attempted to find MY bag with MY clothes in Barcelona. And as I said before I expect to be sat with my traveling companion when booking through an agent. Your customer service is the most dire I have ever experienced and I wouldn't send Mickey Mouse on a holiday with you. I have had less contact with Althams and been on 10+ holidays with them. If it hadn't been such a catalogue of disasters from day one it would be quite hilarious - I only wish I could contact Peter Kay so he could do a stand up of it." Your review on TripAdvisor seem to back up my point entirely.”

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Posted 7 years ago

“Thank you very much for you help today I really appreciate”

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Posted 7 years ago

“Very good customer service and polite”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Mr Aaron was really helpful. I really recommend this company!!”

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Posted 7 years ago

“Very efficient and outstanding customer management”

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Posted 7 years ago

“Finish my booking”

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Posted 7 years ago

“Kathy was very helpful and know very well how to anticipate my needs. I would like to thank her for everything she did.”

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Posted 7 years ago

“Excellent service, thanks to Kathy☺️”

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Posted 7 years ago

“Very good service from Aaron!”

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Posted 7 years ago

Crystal Travel is rated 4.3 based on 907 reviews