Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.33

4.3 Rating 907 Reviews

86 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.3

Based on 907 reviews

Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a few issues with my booking initially regarding my quoted ticket price, however Christy was a great help and was able to resolve the issue very quickly.”

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Posted 7 years ago

“Christopher was very helpful for finding me a good ticket as per my need.”

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Posted 7 years ago

“Very helpful and patient customer service. Thanks Philip.”

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Posted 7 years ago

“Good price ... a little we added on. But only £80 .. full family of five flights to America! Lost £1000 on prices I had previously been quoted. Sales assistant was really helpful even by phoning airline to sort out the return flights as was a 17h stop over which could be changed to a 3hr. So far not a bad experience”

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Posted 7 years ago

“Well for the first they tried to scam me and asked for more money. Then they changed the departure airport and again tryed to get more money from be with the reason that the flight that I was supposed to get for my holiday was on the evening and for some extra cash they will find something in the morning. Whan I checked the flights on that airport is was only one and it was in the morning. I have called them and they said that is not that airport and they changed the airport. That guy Bob is a scammer and ruins the company name”

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Posted 7 years ago

“Very helpful. Well explained. Can recommend.”

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Posted 7 years ago

“Very good service Good prices And friendly”

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Posted 7 years ago

“The crystal travel staff, I spoke with today was excellent. He's well trained and seems to know his job so well. He was very helpful. He answers any questions put to him very satisfactorily His name is Mr Christopher. On his behalf, I say thank you to crystal travel for helping buy my ticket..”

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Posted 7 years ago

“Brilliant job done by Christy I am really satisfied with my purchase and the help she has provided hope my E tickets arrive on time thank you again”

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Posted 7 years ago

“Customer services excellent. Very happy with staff. Kathy and Raymond both top class.”

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Posted 7 years ago

“Christopher was very helpful and amazing customer service and with the brilliance of english”

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Posted 7 years ago

“Christopher was very nice and make the booking smooth and worriless. Thanks for the service.”

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Posted 7 years ago

“All good”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“My experience with Crystal travel was amazing very help Kathy should be commended on her customer help and skills I will always use and recommend crystal and kathy Brilliant company very helpful Thank you”

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Posted 7 years ago

“Great customer service by Kathy. Very helpful and I would definitely recommend this.”

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Posted 7 years ago

“Very good and helpful and friendly, will definitely be using again, I booked online and christy was very patient with me as I'm a bit slow with technology, we rang a day later as we just needed validation on a query we had the gentleman we spoke to put our minds at rest.”

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Posted 7 years ago

“Really bad customer services Hello. I would like to make a complaint. I had a booking with Travel (Return flight to Rome with Ryanair and easy jet). I did not have any problem with easy jet, but I was trying to do my check in with Ryanair using the app and the website and I could not. I contacted Ryanair by website chat and I explained my problem they told me to contact the agency because it looks like something with my email is wrong. I called Cristal travel on 2/10/2018 at 18.52pm. I explained to someone my problem and what Ryanair said about my email.the person who I talk, told me that my booking was fine, I told him that I coudnt do my check in with Ryanair also I told Him, Ryanair is charging extra money to do the check in at the airport. He told me that is not true, Ryanair is not charging nothing these was his first lie. Then I checked something on the system and told me there are a list of airports, which you have to check in online, you have to do it on the airport and Ryanair is one of them you have to do it at the airport, I have told me that and I asked again .are.you sure? I do not have to pay extra for the check in (2nd lie). I have told me Not do not worry. On Wednesday 3 I was at the airport and I did the queue to the check in and the girl on the till charged my for £ 110 for the check in I explained to her the same I tried on the app and website and I couldn ' t and the agency told me is because is stansted airport and you can not do it online, you have to do at the airport. I told you that is not true you should.contact the agency because it is something wrong with your email. So at the end Ryanair was right wrong with my email and when I contacted Glass Travel the guy told a massive lie which cost me £ 110 just because he did not want to help me. If I had checked my booking, maybe I realized that I had a problem that was why I could not check it online, but it looked like it did not check anything, if it did not want to help me, I should have passed my call to another person. but I preferred to said to lie about the check in. Im really disappointed with the customer services that I received. I had to used money that I expected to use for my holidays at the airport doing the check in, which one is not fair to my because I was trying to do it by myself and just because I wont do it his job properly .I had to be unjustly charged and spend money that I had provided for other things.”

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Posted 7 years ago

“Very helpful and efficient”

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Posted 7 years ago

“Freddie was amazing, he helped me get the best deal .I would love to use Crystal travel again.”

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Posted 7 years ago

Crystal Travel is rated 4.3 based on 907 reviews