Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.33

4.3 Rating 907 Reviews

86 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.3

Based on 907 reviews

Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“booking went smoothly and agent christy was very helpful and facilitated everything with ease. this is my 2nd booking with crystal travel and happy with their service.”

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Posted 7 years ago

“First off all thanks lot for your help l m hap”

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Posted 7 years ago

“I booked a ticket with Crystal travel 4 months before my intended travel date. Due to an ill health I am not going to be able to travel on the said day. I contacted British Airways who were more than happy to change my flight date for a £100 fee but couldn't do it because I had booked through crystal travels. I contacted the agency who said the can only change my flight date for a charge of £550. Citing price difference as the reason. I choose a date that was far lower than what I had already paid and crystal travel still demanded that I pay £400 extra to get a date change even though they have stated in their terms and conditions that, they reserve the right to charge £50 in an event of a date change. To cut the long story short, I will advise anyone to stay clear of Crystal travel. All they are interested in is to make money and give not even the basic services. Their agents put pressure on first time customers to write good reviews about them before they realises how poor their services are.”

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Posted 7 years ago

“kathy very helpful～”

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Posted 7 years ago

“Christopher was extremely helpful and very professional”

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Posted 7 years ago

“Simple process and very quickly”

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Posted 7 years ago

“Ricky Johnson was very helpful. he offered me the other viable options. He is friendly and approachable. He has patience of a saint.I will consult Crystal Travel (Ricky Johnson) for my future travels. Kinder Regards Raj Patel”

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Posted 7 years ago

“Effective and responsive”

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Posted 7 years ago

“the service was very good (philip carter)”

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Posted 7 years ago

“Reliable”

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Posted 7 years ago

“Lisa was so helpful and very proffesional”

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Posted 7 years ago

“Kathy was incredibly helpful. Well done!!”

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Posted 7 years ago

“He was very helpful , gentle and polite and has proper knowledge of the product ...one word for him excellent”

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Posted 7 years ago

“The lady on the phone was kind and explain everything”

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Posted 7 years ago

“Thank you for your services. Kathy was brilliant in resolving and sorting out our tickets.”

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Posted 7 years ago

“I was very happy with Ricky who helped me book my husbands flight which was declined at first. Thank you Ricky Mrs Sheela Patel”

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Posted 7 years ago

“Very good travel agent”

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Posted 7 years ago

“Ricky Jonson has always been very helpful, patient and pleasant to talk to every time we buy our plane ticket.”

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Posted 7 years ago

“Very helpful with booking my flight. Freddie went through everything with me and I was happy with the service”

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Posted 7 years ago

“Very good service thanks Phillip”

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Posted 7 years ago

Crystal Travel is rated 4.3 based on 907 reviews