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Crunch Reviews

4.1 Rating 292 Reviews

86 %

of reviewers recommend Crunch

Company Reviews

4.1

Based on 292 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Crunch 5 star review on 28th June 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service”

Posted 2 days ago

“Accounting made easy I find the system very easy to use once you have it explained by the Crunch team, and if you have any questions they are happy to assist. Crunch offers honest accountant service, at an affordable cost which after all is tax deductible so nearly at an expense to you or the business Jacob”

Posted 4 years ago

Hi Jacob, Thank you so much for leaving this review, we're really glad to hear that you're so happy with our service! All the best, Jen - Client Experience Manager

Posted 4 years ago

“Crunch has been absolutely fantastic and I am very pleased with their service . Special thanks to Sinnan, who always answers every query patiently and provides wonderful support . Thank you very much”

Posted 5 years ago

Hi Joe, This is great to hear, thank you so much for taking the time to provide this review! Really glad to hear you're getting the support you need. Thanks, Jen - Client Experience Manager

Posted 5 years ago

“Sínann Lambert, she is brilliant. Its been a while since i had spoke with someone with so much charisma, expertise, efficiency and speed! Employees like her make the brand!”

Posted 5 years ago

Hi Cristian, Thank you so much for taking the time to leave this lovely feedback! We really appreciate it, and have passed this onto Sinann and the team. Thanks again, Jen - Client Experience Manager

Posted 5 years ago

“Simone really helped me solve a tricky expense / bank reconciliation problem - was very patient, took the time and delivered a great result - good job and thank you!”

Posted 5 years ago

Hi Yusuf, Thank you very much for taking the time to leave us this positive review! We're really glad Simone was able to help you solve your problem, and have passed on this great feedback. All the best, Jen - Client Experience Manager

Posted 5 years ago

“no idea what is meant by this question, it appears on my screen like this; collection.steps.rating.custom-labels.sentiment.happy don't waste my time with a badly formed survey”

Posted 5 years ago

Hi Paul, Thanks for taking the time to leave us a review, although I'm really sorry to see that the link we sent doesn't appear to work for you. We're looking into this to resolve any issues asap. In the meantime, if you need any help with your account please don't hesitate to get in touch on support@crunch.co.uk or 0333 311 8001 and we'll be happy to help. Thanks again, Jen - Client Experience Manager

Posted 5 years ago

“Olivia, Sinann and all their colleagues go above and beyond every time I contact them.. Admittedly, the software does need a little thought to make the "flow" of the accounts more logical but when it's backed up by their great customer service it's fantastic.. Very Pleased !”

Posted 5 years ago

Hi Darren, Thank you very much for taking the time to provide this review, we really appreciate it! Jen - Client Experience Manager

Posted 5 years ago

“My accounts were done in next to no time, and your team were there for me every step of the way. Lucy was excellent and very helpful, she helped to keep things clear and simple.”

Posted 5 years ago

Hi Sinead, This is fantastic to hear, thank you so much for taking the time to provide this feedback! We've passed it on to Lucy and the rest of the team. Thanks, Jen - Client Experience Manager

Posted 5 years ago

“Sinann did an amazing job since day one. She has helped with any issues/questions I had and always went the extra mile to make sure everything was clear and right.”

Posted 5 years ago

Thanks so much for taking the time to give us this lovely feedback David! We really appreciate it :) Jen - Client Experience Manager

Posted 5 years ago

“Sinann has been my account manager for 2 years now, and throughout has been professional, helpful and accommodating. As someone with limited knowledge of accounting, I have found Sinann's advice and knowledge to be extremely useful which has helped me no end in staying on top of my accounts. She is always happy to take my calls and answer my unlimited cries for help. I cannot speak highly enough of Sinnan and her colleagues, an absolute pleasure to work with. Thank you Sinnan.”

Posted 5 years ago

Hi David, This is fantastic, thank you very much for providing this feedback! Really glad to hear you are getting so much out of our service, and we've passed this on to Sinann. Thanks again! Jen - Client Experience Manager

Posted 5 years ago

“Olivia and all her colleagues at Crunch are truly amazing, they are all beyond helpful and patient! Whoever picks up the phone is always happy to go above and beyond to help you and talk you through what needs to be done in ''human'' understandable terms! Olivia has saved me the last few days with my end of year accounts, she is an absolute star! I couldn't recommend Crunch more highly, thank you to all the Crunch Team!”

Posted 5 years ago

Hi Grace, Thank you so much for taking the time to provide this lovely review, we're really proud of Olivia and the team for providing such great service! Jen - Client Experience Manager

Posted 5 years ago

“The company's best asset is the people. In my case it's Sinann, my account manager. She's patient and ALWAYS super, super helpful. Thanks! :)”

Posted 5 years ago

Thanks very much for your feedback, we've passed this on to Sinann. It means so much to the team to be recognised for the great service they deliver, so thanks for taking the time! Jen - Client Experience Manager

Posted 5 years ago

“Being appointed your own personal manager who is both friendly, knowledgeable and personable makes a huge difference to someone like myself who likes to be organised.”

Posted 5 years ago

Thanks so much for taking the time to leave us this lovely feedback, we really appreciate it! Jen - Client Experience Manager

Posted 5 years ago

“The Crunch team are always friendly and willing to help solve or attend to any queries or concerns I have and being a relatively new company owner, I have a few! :)”

Posted 5 years ago

Hi Jo, thanks very much for giving us such lovely feedback, we really appreciate it.

Posted 5 years ago

“So far so good, switched over from SJD who were not good at all. Crunch are very responsive and professional.”

Posted 5 years ago

Thank you for taking time out to review us, we really appreciate your feedback. Martin Head of Client Services

Posted 5 years ago

“Sinann has been extremely helpful and pleasant to talk with! Thanks for resolving all my issues!”

Posted 5 years ago

Fantastic feedback, thank you very much and it means so much to our people to be recognised for the service they deliver every day. Martin Head of Client Services

Posted 5 years ago

“Saved my bacon from an unhelpful referencing company by getting a turn around on a reference in less tha a day! Much appreciated”

Posted 5 years ago

“My client manager Mr Luke Young is extremely helpful and nice, also gives 100% to explain and solve my queries.”

Posted 6 years ago

“Superb Customer Service. I have full transparency over my business financials.”

Posted 6 years ago

“They are very helpful and my client manager Matt is always willing to help or give advice. I thought they would be a faceless online accountant, it doesn’t feel anything like that. It’s made me feel more in control of my finances.”

Posted 6 years ago

Hi Simon, Really wonderful to hear your happy with the service from Matt. We've let him know and he's a very happy chappy indeed. Lovely to hear that you find us to be personable service also Thanks again!

Posted 6 years ago

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Crunch is rated 4.1 based on 292 reviews