CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 853 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 853 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Up to now I am very happy with CRUkafe. I can only have decaff coffee so I cannot take advantage of the product range..... but for price quality delivery and customer service I am delighted to be a customer..........”

Helpful Report

Posted 2 years ago

“For quality, ethos and packaging/presentation I would rate this company and their coffee better than any others I've tried. And I've tried a lot! The organic and fair trade elements are enough to swing it for me, with the only downsides being postage cost and the lack of flavoured coffees. Aside from this, every part of the CRU Kafe experience is exceptional, and premium.”

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Posted 2 years ago

“The coffee is delicious and the customer service is excellent. This is really great company and if you are looking for great tasting organic coffee pods then you are in the right place”

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Posted 2 years ago

“Very pleased to find you - and that your pods work in Nespresso machines. Currently, you are a little cheaper than them (with the coffee I buy). Thank you”

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Posted 2 years ago

“I always shop for CRU Kafe coffee bags. Directly from the suppliers. These bags taste amazing (if the brewing tips are followed), giving a wonderful "smokey" after-taste as you sip. I used to buy them through a third party supplier, but have stopped because buying directly from the people who make the coffee is actually more affordable, and who wouldn't want that? Great coffee, good deals and quick delivery! Thank you, CRU Kafe”

Helpful Report

Posted 2 years ago

“Coffee is high quality and not overly roasted. Just a bit disappointed that a price increase has been announced making it less good value than other options available.”

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Posted 2 years ago

“Three packets of beans were ordered but out of the three only one was beans. Had to give away the ground coffee family.”

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Posted 2 years ago

“Very good quality Good service as well”

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Posted 2 years ago

“Your web page and packaging/marketing/info on coffee etc are lovely BUT this is the second time I've tried your Decafe pods and it's the same slightly bitter taste. The first time I gave similar feedback and was told you would be introducing an alternative smoother decaf but having now tried it again it's still not the coffee I like drinking. I get it at my local coffee shops so it is out there - so I would suggest trying a different one as I would buy a smooth one if it was available.”

Helpful Report

Posted 2 years ago

“I am a new customer but so far so good; lovely coffee, good price.”

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Posted 2 years ago

“Great coffee, great service and a conscientious choice”

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Posted 2 years ago

“Great decaf coffee. Great service from all at Cru Cafe.”

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Posted 2 years ago

“Aluminium recyclable pods. Good quality organic coffee. The best I've found. I buy Ethiopian and Columbian regularly. I recommend.”

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Posted 2 years ago

“Amazing coffee, I’ve had ground and pod. The organic decaf is the best! quick delivery and excellent customer service.”

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Posted 2 years ago

“We enjoy drinking coffees from CRU Kafe as we find them the best pods on the market”

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Posted 2 years ago

“The order didn’t arrive yet”

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Posted 2 years ago

“Absolutely love CRU Kafe - the flavour of the coffees, the fact that they're organic, and that they care about their supply chain and the coffee growing communities.”

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Posted 2 years ago

“Great coffee and I especially love that CRU Kafe does a decaff and half caff box.”

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Posted 2 years ago

“No issues. Items were well packed and delivered in the stated timescale.”

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Posted 2 years ago

“Lovely coffee, beautifully packaged.”

Helpful Report

Posted 2 years ago

CRU Kafe is rated 4.6 based on 853 reviews