CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 854 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 854 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery considering Royal Mail 1st class.”

Helpful Report

Posted 7 years ago

Hello, Thank you for getting back to us with your feedback and apologies for the delay in your delivery. Royal Mail will usually take 1-3 working days unless there is an issue with your local sorting office. If you would like to contact us regarding this issue further please do so at help@crukafe.com Kind Regards, Sarah

Posted 7 years ago

“I’ve just tasted most of the capsules I received. And so far I love all of them!! Amazing coffee”

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Posted 7 years ago

WOW! Thanks Camila! We are so happy that you are happy! Kind Regards, Sarah

Posted 7 years ago

“Said it before but will say it again... Simply the Best ☕️ 👍🏻☕️😊👍🏻😊”

Helpful Report

Posted 7 years ago

Thank you Lyne :) So glad you are enjoying the coffee! Thank you for your support and we hope to see you soon. Kind Regards, Sarah

Posted 7 years ago

“Great coffee, smooth and rich. Great pods, only ones I've found that don't drip! Great service + I like the query extra email tips”

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Posted 7 years ago

Hello John, Fantastic to hear you are enjoying the CRU experience as much as you are! Kind Regards, Sarah

Posted 7 years ago

“Really decent coffee, quick delivery and good price too. Have only used the Nespresso pods before so really nice to find a good alternative.”

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Posted 7 years ago

Hello, So glad you are enjoying the coffee - welcome to the CRU! We hope to see you again soon :) Kind Regards, Sarah

Posted 7 years ago

“Superb product, beautifully presented. Thank you so much Cru!”

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Posted 7 years ago

No, thank YOU! We are so glad you are enjoying the coffee! Kind Regards, Sarah

Posted 7 years ago

“Superb experience from start to finish. Speedy delivery, great coffee, great price, what more could you ask for?”

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Posted 7 years ago

Well, we couldn't ask for nicer customers than you Catherine :) Thank you for the glowing review! Kind Regards, Sarah

Posted 7 years ago

“Really good quality coffee at a very reasonable price. 5 stars!”

Helpful Report

Posted 7 years ago

“Excellent range of pods & great taste. Your customer services are brilliant - thanks!”

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Posted 7 years ago

“Great tasting coffee excellent customer experience”

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Posted 7 years ago

“Basic but acceptable.”

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Posted 7 years ago

“Coffee’s nice and service fast and friendly. Pods aren’t really any more recyclable than everyone else’s - you have to dismantle them, wash them out and put them in your appropriate bin”

Helpful Report

Posted 7 years ago

“Love the coffee, the recyclability of the pods, the fast delivery, the choice.....I could go on! Great stuff guys, keep it up!”

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Posted 7 years ago

“Great coffee. Great ethos. Great service. Just need to sort out the recycling of pods.”

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Posted 7 years ago

“Quick delivery with best tasting Nespresso compatible pods I have come across.”

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Posted 7 years ago

“Great tasting and recyclable. I’ll not be swapping to any other pods again.”

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Posted 7 years ago

“Service and delivery are quick and efficient. The Dark Roast makes a wonderful flat white (I use two pods for 150ml), espresso and my new favourite, 150ml from 2 pods with 1 tablespoon of organic cream (from raw milk). The pods don't seem to strain or break the machine, unlike other 'Nespresso compatible' pods I've tried.”

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Posted 7 years ago

“Easŷto use and delicious coffee delivered very quickly and eco friendly x”

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Posted 7 years ago

“amazing coffee”

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Posted 7 years ago

“As always the coffee capsules arrive on time as ordered and should we wish to delay a regular order there is no problem. What is more the coffee is great just like the service.”

Helpful Report

Posted 7 years ago

CRU Kafe is rated 4.6 based on 854 reviews