CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 818 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, very helpful and quick to offer support with any queries The coffee tastes great too!”

Helpful Report

Posted 3 years ago

“Great service and great coffee. An incredibly helpful company.”

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Posted 3 years ago

“Excellent, personable service Best organic coffee money can buy Decaf coffee beans/ground is fantastic - so much flavour - can't tell it apart from caffeinated”

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Posted 3 years ago

“loved the coffee & the ethics of the company. great that I can recycle my capsules with the Podback bag, a fabulous initiative!”

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Posted 3 years ago

“I’ve tried various coffee pods being a coffee lover and CRU Kafe are definitely the best !!”

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Posted 3 years ago

“Tasty - one of the best”

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Posted 3 years ago

“Brilliant service, easy to change selection and properly delicious coffee.”

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Posted 3 years ago

“Great coffee, admirable delivery time and friendly staff. What more do you want?”

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Posted 3 years ago

“Bought the coffee bags and tote bag for my sister and she absolutely loves them! Great quality :))”

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Posted 5 years ago

“Who wants to pay three times the price for Galapagos? Well, I do. First, I was just curious but after a couple of cups I understood the magic. It's a voyage, it's a unique taste and a truly amazing coffee. It opens the day in a most delicious way. (and apparently I am also helping a cause by purchasing this coffee ... so it makes it even better). The only problem is that Crukafe makes Nespresso taste very, very average and you would never want to drink another Nespresso again. Thank you for making me discover your brand.”

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Posted 5 years ago

“Absolutely loving the discovery pack I ordered, staff are so helpful when I had an enquiry about the order, coffee is fantastic and I really love the company ethos and the fact the pods are recyclable as I've been looking for a Nespresso replacement for a long time, 10/10”

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Posted 5 years ago

“Fantastic service, quick delivery. The coffee is fantastic fits the machine well, sometimes a little stiff to insert, but never had a problem with the quality. Good range of coffees to choose from depending on your choice, certainly will buy again, it’s so nice, I’m drinking more than I used to lol.”

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Posted 5 years ago

“i ordered the full set of coffee blends, could not believe it when they arrived today, superb coffee and service”

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Posted 5 years ago

“Hi I love the organic blend beans, great value, great taste. my neighbour hates coffee but once I made a cup for her I am afraid she is now hooked, lol. I have just placed my first order with you as I bought from Tesco but I see are no longer on their shelves. many thanks Ray”

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Posted 5 years ago

“Good service and beautiful products”

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Posted 6 years ago

“We only drink decaf and the strength and flavour of CRU really suits us. Great to have tips from CRU on what to do regarding the addition of milk with coffee-very informative. I was somewhat disappointed that the order was delivered with a box within a larger box. This seemed totally unnecessary.”

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Posted 6 years ago

“Cru Kafe has been my go-to coffee since they launched. I know I am getting fresh, organic coffee of the highest quality. I just tried the Espresso blend but my favorite is still Intense Roast; perfection!!”

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Posted 6 years ago

“great coffee very smooth especially black..will be buying again”

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Posted 6 years ago

“My Italian girlfriend loved the coffee #nuffsaid”

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Posted 7 years ago

Hello Tim, Fantastic news! So glad she is a fan :) Kind Regards, Sarah

Posted 7 years ago

“Good ordering experience, very happy with quality and taste of coffee. Would maybe like to see a little variety in roasts”

Helpful Report

Posted 7 years ago

Hello David, Thank you for taking the time to get back to us with your feedback :) Please take a look at our website for some very exciting changes, including some updates and tweaks to our blends :) Now that we have finished work on our new pods our attention will be focused on launching new blends in the future :) Kind Regards, Sarah

Posted 7 years ago

CRU Kafe is rated 4.6 based on 818 reviews