CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 853 Reviews

90 %

of reviewers recommend CRU Kafe

4.6

Based on 853 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good. Flavours good .Ristretto particularly good. De caf a little disappointing. All well presented and delivered.”

Helpful Report

Posted 1 year ago

“I know the organic decaf filter coffee is good after previously buying from a local shop, and this purchase arrived quickly. But 1 bag clearly had a hole in the seal and was leaking air and coffee smell, and the other looked like it had been pumped up like a balloon. One was intended as a gift, so neither felt suitable. I contacted CRU but haven't had a reply after 2 weeks.”

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Posted 1 year ago

“I bought the "Taster set" which is very good value for money. I'm ploughing my way through them to see which flavour I like the best and then to place an order. Very good service and they seem to be a good business to deal with.”

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Posted 1 year ago

“Absolutely fantastic service. Arrived the very next day even at Christmas. Wonderful product. Well packaged. I bought the discovery pack and am looking forward to trying all the different pods to find my favourite.”

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Posted 1 year ago

“Very tasty coffee for a good price”

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Posted 1 year ago

“I’m a big fan of their low roast number 4. It’s smooth, creamy, and tasty. Low roast is much healthier, too. I find the dark roasts upset my tummy and give me the jitters. I’ve used Cru since they first began. Only wish is, that generally speaking, coffee wasn’t so expensive, it’s only beans, which are as abundant as tea leaves.”

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Posted 1 year ago

“Enjoying my organic coffee from Kru”

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Posted 1 year ago

“Great company, selling wonderful coffee.”

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Posted 1 year ago

“Excellent coffee and service”

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Posted 1 year ago

“Nice coffee and everything, reluctant to reorder because of postage and packaging costs.”

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Posted 1 year ago

“Really appreciate that Cru is constantly looking for ways to minimise impact to the environment (packaging redesign seems to use a lot less material) and is committed to ethical coffee.”

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Posted 1 year ago

“Very pleased with my discovery collection, the coffee is gorgeous and was delivered way quicker than expected.”

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Posted 1 year ago

“As a present, I bought a upress pod recycler along with some pods. Unfortunately, this gift was duplicated so I wanted to return the recycler. My email, requesting the procedure after I met an issue on the website, just gave me a link to the same part of the website. It is not possible to return the recycler via the website and subsequent emails were ignored.”

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Posted 1 year ago

“Ordered a selection of 6 coffees,each one is excellent,the best nespresso compatible pods I have tried,will be ordering again. Delivery was very prompt.”

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Posted 1 year ago

“Lovely coffee, fast delivery”

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Posted 2 years ago

“Great coffee pods. I will re-order for sure”

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Posted 2 years ago

“Good variety of flavour and strengths.”

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Posted 2 years ago

“Admiration for the ethics behind the coffee and some nice flavours but sadly not strong enough for me, that's just my taste, even the Ristretto drunk very short was not to my taste. Sorry”

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Posted 2 years ago

“Good packaging and swift delivery”

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Posted 2 years ago

“Very pleased with your coffees, particularly decaff and half-caff. Only issue is the new lightweight packaging which doesn't protect the pods as well. A few got squashed in the post and became unusable.”

Helpful Report

Posted 2 years ago

CRU Kafe is rated 4.6 based on 853 reviews