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Craft56° Reviews

4.9 Rating 1,490 Reviews

97 %

of reviewers recommend Craft56°

Company Reviews

Product Reviews

4.9

Based on 1,490 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Craft56°:

Craft56° specialise in craft drinks from independent, small-batch producers across the length & breadth of Scotland.

With an extensive range of spirits including gin, rum & vodka and gifts, you're guaranteed to find what you're looking for.

For the more adventurous, we run a craft gin discovery club where you can choose to receive Scottish gins from the most exciting distilleries on a monthly, bi-monthly or quarterly basis.

Visit Website

Phone:

0141 266 0028

Email:

hello@craft56.co.uk

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Craft56° 5 star review on 11th October 2022

Craft56° 5 star review on 9th October 2022

Craft56° 5 star review on 14th September 2022

Craft56° 3 star review on 16th July 2022

Craft56° 5 star review on 7th July 2022

Craft56° 5 star review on 2nd June 2022

Craft56° 5 star review on 15th May 2022

31

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on them being delivered.”

Posted 3 months ago

“I haven't received my order and have sent at least 5 messages with no reply”

Posted 4 months ago

“Still awaiting order”

Posted 4 months ago

“I certainly wont be purchasing Summer House Craft Lemonade from Craft56 again as I thought I was purchasing 750ml bottles and was shocked when my delivery arrived to find were 250 ml bottles. Very expensive indeed and quantity in bottles not stated, so you have not gained a new customer.”

Posted 10 months ago

“Ordered three bottles of whiskey for birthday presents. Should be 48hour delivery which was fine. Stayed in to meet post man. Tracked delivery fine. Got message your parcel’s delivered…… no it hasn’t! Got a lovely photo of delivery on a doorstep in ESSEX…. I live in LANCASHIRE!! More than a little bit miffed and still got to hurry and get replacement birthday presents.”

Posted 1 year ago

Hi Stuart Thanks for your review - please accept my apologies for the mix up with your delivery. This was caused by a system error in our picking system. I have sent you an email so we can resolve this as soon as possible. Best wishes Ally

Posted 1 year ago

“Have still not received this yet ! Still waiting for delivery 13/10/22”

Posted 1 year ago

“Order taken, money paid, delivery???? Over a week and still waiting”

Posted 1 year ago

Hi Stuart Thanks for your review - sorry to hear the took longer than normal to arrive. Due to industrial action by Royal Mail workers earlier this month some deliveries were taking longer to arrive while the backlog was cleared. I can see from the tracking that the order has been delivered 7 days after dispatch. Cheers Ally

Posted 1 year ago

“Order didn’t arrive on the day after waiting in all day and has still not been delivered, very disappointing”

Posted 1 year ago

Hi Marie Thanks for your review. Your order was placed on the afternoon of 16th June and you selected standard delivery. We dispatched on 17th June and the order was delivered at 11am on 20th June. Our standard delivery service takes 2-3 working days and this delivery falls well within that period. Best wishes Ally

Posted 1 year ago

“I am still waiting on this whisky to be delivered to me despite having ordered it more than two weeks ago. What is the problem with delivery? I would appreciate a prompt reply.”

Posted 1 year ago

Hi Angus Thanks for your review - we were in touch with you by email to advise you of the delay with this order. Best wishes Ally

Posted 1 year ago

“How can I write a review when I have not received the package after 1 week.”

Posted 1 year ago

Hi Robert Thanks for your review. The tracking shows that this order has been delivered. We will email you with full tracking information and the proof of delivery to ensure this has been received by yourself. Cheers Ally

Posted 1 year ago

“Ordered this as a Christmas present but the package was badly labelled and Royal Mail could not deliver it. I'm about to contact Craft56 for a refund. Extremely dissapointing.”

Posted 2 years ago

Hi Gavin Thanks for your review - sorry to hear that the parcel has not arrived. The parcel is being returned to us as the delivery address provided was incorrect so Royal Mail could not locate the address. We have emailed you for the correct address and when this is returned to us we will send it out again for you. Cheers Ally

Posted 2 years ago

“never received”

Posted 2 years ago

Hi Matthew Thanks for your review - sorry to hear your order has not been delivered. I have sent you an email with the tracking details, delivery was attempted by our courier and it is currently being held at the depot. Cheers Ally

Posted 2 years ago

“Payed extra for next day delivery. Arrived 5 days late. Disappointed.”

Posted 2 years ago

Hi Karl Thanks for your review - sorry to hear that the delivery did not arrive within the timeframe. We will look into this for you. Cheers Ally

Posted 2 years ago

“Bought this gin for a newly married couple and I’m afraid they did not enjoy this. They thought it tasted like mouthwash. I am extremely disappointed to have wasted my money.”

Posted 2 years ago

Hi Steven Thanks for your review - sorry to hear that the recipients are not enjoying the gin. In our product descriptions we look to give as much detail as possible on the flavour profile and key botanicals to build a sense of what to expect from the products. Unfortunately, as everybody has a different palate, this can be hard to get right to suit everyone's tastes. The bundle that you purchased contained a Cucumber & Mint flavoured tonic. The gin also pairs very well with a classic or Mediterranean tonic which would help to tone down the mint notes. We can also recommend garnishes such as pink grapefruit or blueberries which may help to highlight other botanicals of the gin. Cheers Ally

Posted 2 years ago

“Still not arrived!!”

Posted 3 years ago

Hi there Following your order at the weekend, your order was dispatched on Monday using Royal Mail's Tracked 48 service in line with the standard delivery option you selected at checkout. While we would have expected this to have been delivered by now, some deliveries are taking longer than usual at present. We've re-sent your tracking information to you which allows you to track this online. I hope this helps. Best wishes Ally Hardy

Posted 3 years ago

“Disappointed in delivery charges - £4.95 for £6.25 purchase is not cost effective even with a 5% discount.”

Posted 3 years ago

Hi there Sorry to hear you are disappointed with the delivery charges. However, we believe our P&P charges are extremely competitive, especially considering the fragile nature of the items that we ship and the protective packaging required to get them to our customers safely. Every delivery is sent via a trackable method and the delivery rate is a flat fee of £4.95 for all orders up to a value of £100, after which we offer free delivery within the UK. Best wishes Ally Hardy

Posted 3 years ago

“Hi, I was sending this craft gin as a present but had difficulties when trying to send to another address. So remittance as well got send to recipient, very disappointed with this aspect of your system. This gin has a special significance which is why I continued with purchase but had to put in recipients name. Lots of other sites I use have a the ability to do this so I can send gift but the receipt comes to me. Otherwise delivery time good, especially in these difficult times. I do not know who delivered as had to put everything in the name of the recipient. Unsure on damage or damage to packaging as was a gift and went to recipient not to myself.”

Posted 4 years ago

Hi there Thanks for your review. Sorry to read you had trouble shipping to a different address. This is something that we do offer on the site so will look into to ensure is working properly. However, I would like to reassure you that as standard we do not send any invoices/pricing information in the parcel so the recipient did not receive any remittance, this is all sent to you via email. Best wishes Ally Hardy

Posted 4 years ago

“Sorry, but I haven't received anything yet. When did you send my order? And I didn't get a message. In my account I just can see "processing " as the status of my order”

Posted 4 years ago

Hi Kerstin Thanks for your review. Your order was processed and dispatched on 17th December using DPD's International service. I have tracked it this morning and it is still on its way to you. Apologies that the order status was not updated in your account but I have now re-sent the tracking number to you and the order is showing as Complete. Best wishes Ally Hardy Craft56°

Posted 4 years ago

“I ordered a bottle of ‘Tommy’s Isle of Skye Gin’ on 20th November. Having paid for express delivery 1-2 day delivery period, it is now 26th and the item has not arrived. This being my first order, I hope it can be resolved quickly. Thank you.”

Posted 4 years ago

Hi Tom Sorry to hear the order has not arrived with you. We have tracked this online as the order was dispatched on 20th November and we have contacted the courier to investigate. We have replied to your email with more information on the order status. Best wishes Ally Hardy

Posted 4 years ago

“Three attempts and over 20 minutes to place order. Kept saying that one item in order not available in quantity ordered. No facility to delete this item. Had to start afresh three times and re-enter all information twice including my billing details and the delivery address - everything was lost each time. Order just placed so cannot comment on delivery yet.”

Posted 4 years ago

Hi Andy Sorry to read that you had trouble placing your order. I can confirm that we have received your order and this will be dispatched tomorrow. Were you able to order everything you wanted in the end? If not, please email ally@craft56.co.uk and we can sort this out for you. Best wishes Ally

Posted 4 years ago

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Craft56° is rated 4.9 based on 1,490 reviews