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Craft56° Reviews

4.9 Rating 1,483 Reviews

97 %

of reviewers recommend Craft56°

Company Reviews

Product Reviews

4.9

Based on 1,483 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Craft56°:

Craft56° specialise in craft drinks from independent, small-batch producers across the length & breadth of Scotland.

With an extensive range of spirits including gin, rum & vodka and gifts, you're guaranteed to find what you're looking for.

For the more adventurous, we run a craft gin discovery club where you can choose to receive Scottish gins from the most exciting distilleries on a monthly, bi-monthly or quarterly basis.

Visit Website

Phone:

0141 266 0028

Email:

hello@craft56.co.uk

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Craft56° 5 star review on 11th October 2022

Craft56° 5 star review on 9th October 2022

Craft56° 5 star review on 14th September 2022

Craft56° 3 star review on 16th July 2022

Craft56° 5 star review on 7th July 2022

Craft56° 5 star review on 2nd June 2022

Craft56° 5 star review on 15th May 2022

31

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry can't say much as its for a birthday gift but quick well informed delivery”

Posted 2 months ago

“Disappointingly the 10% discount code which was supposed to apply (product wasn’t one excluded) didn’t and delivery could have been quicker given the price paid.”

Posted 3 months ago

“Parcel arrived later than stated. Main reason for a 3 is that I was disappointed it wasn't in a box altogether as I stated it was a Christmas. It's all individual in a cardboard box.”

Posted 4 months ago

“It came quickly and was easy to order for an untechie person like me. It’s a present for my husband so not opened it yet. However we saw the glasses at carbis bay hotel and they were lovely .”

Posted 4 months ago

“I ordered a bottle of whisky 10 days before my sons birthday, the order said 3 - 5 days delivery so thought great plenty of time. Though it did arrive ( literally the morning before ) I was getting a little concerned it wouldn't arrive in time. I would use Craft56 again but if it was a gift I would order earlier. The bottle was packaged well and contents were as described so overall I was just happy to receive it.”

Posted 4 months ago

“Disappointed because, Wolfe whisky has come without a box and it is for a present, it cost me £36, would expect to be boxed”

Posted 4 months ago

“I haven't received it yet so rather difficult to review. Maybe requests should be delayed for a few days, to allow for slow postal delivery?”

Posted 6 months ago

“I ordered a gift voucher as a present. When it arrived and imprinted it, the message I had written wasn’t anywhere on it, and it’s not even obvious on the gift voucher that it’s for Craft 56 (it is in feint grey writing at the top). So I think the voucher design could be improved.”

Posted 8 months ago

“Bought this for a Christmas present but disappointed in the size.......”

Posted 1 year ago

Hi Christina Thanks for your review - sorry to hear you were disappointed in the size. All product descriptions do contain the bottle size but we will look to see if we can make this more prominent. Cheers Ally

Posted 1 year ago

“Sorry I havnt recieved purchase yet ,tried contacting courier with no joy,and is now 2 days over delivery date. So contacted yourselves and seems you can’t get any info either”

Posted 1 year ago

Hi Angela Thanks for your review - sorry to hear that the parcel has been delayed. As discussed, we have escalated the case with DHL who are carrying out an investigation in order to locate the parcel within the Glasgow depot. As soon as I hear back from them I will be in touch with an update. Best wishes Ally Hardy Craft56 Ltd

Posted 1 year ago

“While craft 56 are excellent, 5 days later and no present as royal.mail haven't delivered for Christmas. Still waiting”

Posted 2 years ago

Hi Helen Thanks for your review - sorry to hear that the order has not been delivered. We will open an investigation with Royal Mail as soon as the office opens again. Best wishes Ally

Posted 2 years ago

“When my order is received I'll give a fair review. Cheers Colin”

Posted 2 years ago

Hi Colin Thanks for your review - sorry to hear the delivery did not arrive. This looks to have been lost in transit so we have a replacement to you. Cheers Ally

Posted 2 years ago

“Unfortunately delivery has been sub contracted to the Royal Mail, who seem to have lost my parcel. They will not answer their phones, and various post offices and a depot say it is somewhere else when I go in person. I'd recommend using DHL or some one other reputable company for deliveries.”

Posted 2 years ago

Hi Derek Thanks for your review - sorry to hear that your order has not arrived. According to the tracking online on the Royal Mail website a delivery was attempted yesterday and the parcel is now available to collect or for a redelivery to be arranged. Cheers Ally

Posted 2 years ago

“Ordered 2 gift sets, gin looks great, unfortunately 2 bottles of raspberry lemonade was added to the order instead of the 2 bags of dried raspberries in the description”

Posted 2 years ago

Hi Heather Thanks for your review and please accept my apologies for the error in your order. This should have noticed at the packing stage and we will look at our checking process. We have sent out the two packs of raspberries today so these should be delivered tomorrow. Cheers Ally

Posted 2 years ago

“Great service but very disappointing there is no option to leave a gift message, especially over Christmas. Recipient didn’t know who the bottle was from which does impact on the experience.”

Posted 3 years ago

Hi Nicola Thanks for your review. We are able to include a gift message for you with an order. We are working on including an option for this at checkout but in the meantime you can email over the message with your order number and we'll make sure it's included. Best wishes Ally Hardy

Posted 3 years ago

“Packed well and prompt delivery, however should have come with 4 tonic waters, only 3 delivered! Not worth the hassle of chasing for one tonic.”

Posted 3 years ago

Hi Robert Thanks for your review - sorry to see that you did not receive the correct amount of tonics. We will refund you for the missing tonic. Best wishes Ally

Posted 3 years ago

“Not sure why you have asked for a review when the gin has not been delivered yet. I consider the service to cover order, shipping and delivery and only 2 have been completed. I can say that this is the longest I have waited for a delivery to not yet arrive. You are also asking for a review of the gin. That would be nice if it had arrived by Thursday which is when you sent me the request to Review!!!! Over optimistic of your delivery service?”

Posted 3 years ago

Hi Martin Thanks for your review. The order was dispatched last Monday and according to the tracking it was delivered on Wednesday. Can you please get in touch with us (hello@craft56.co.uk) to confirm whether you have received the order so we can look into it further if required? Best wishes Ally Hardy

Posted 3 years ago

“Glad to be able to get Walter Gregor tonic. Disappointed that it costs more to get a case of 4 than to buy 4 separate bottles and also very disappointed with all the bubble wrap. Thee must be a better way to package than that. If buying 4, in a sturdy pack of its own was the same price, or cheaper than buying singly, I would have bought a dozen and that would surely have saved money on packaging??”

Posted 3 years ago

Hi Sue Thanks for your review. We agree and have tried to stop using all packaging that is not recyclable. Unfortunately we have not been able to source suitable packaging to prevent damage in transit for this product at present. However, when we do have to use bubble wrap we try to reuse as much of this as possible. Hopefully we have a better solution shortly. Best wishes Ally Hardy

Posted 3 years ago

“Hi, Your service was fantastic and I really appreciated that. I did quite like one of my purchases however wasn’t so keen on the other one, but that was ny taste. Not a sweet as I had hoped. However again super service and it will not put me off purchasing again”

Posted 3 years ago

Hi Nicki Thanks for your review. Sorry to hear that one of the gins you purchased was not to your taste. We would recommend that you try this with Elderflower Tonic or a classic lemonade which should sweeten it for you. Hopefully this suits your palate more. Best wishes Ally Hardy

Posted 3 years ago

“While I received my parcel promptly and Ahead of schedule I had to make 3 attempted payments when ordering as the order was unsuccessful each time. Leaving -£39 pending in my account each time I tried to complete an order until eventually the order was successful. Apple Pay doesn’t work on the website meaning after 3 attempts I had -£120 pending in my account after 3 attempts. Despite this, package arrived in good time and in good condition.”

Posted 4 years ago

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Craft56° is rated 4.9 based on 1,483 reviews