Thank you so much for your kind words, Shirley! We’re thrilled you’re happy with the quality, prompt delivery, and packaging. We appreciate your support and look forward to serving you again soon.
Best regards,
Rebecca - Team Country Collection
“I had to make a return as the clothing was too big for me. The turnaround was very quick and I received my size 10s back in a few days. I'm wearing the lovely blouse right now!”
Thank you so much for sharing your experience, We’re glad the return was quick and that you’re enjoying the blouse. If you’d like help finding the right fit, we’re here for exchanges or sizing guidance.
Best regards,
Rebecca - Team Country Collection
Thank you so much for your kind words, Anne! We’re delighted you think all items are lovely and appreciate your support.
Best regards,
Rebecca - Team Country Collection
Thank you so much for your kind words, Joanne! We’re thrilled you’re happy with your Country Collection purchase and appreciate your support.
Best regards,
Rebecca - Team Country Collection
Thank you so much for your kind words, We’re thrilled you’ve been shopping with us for a few years and that you’ve consistently found good quality and service.
Best regards,
Rebecca - Team Country Collection
“I have periodically ordered from Country Collection, and always been very satisfied with the service and the products offered - of good quality and at a good price.”
Thank you so much for your continued support, Wendy! We’re delighted to hear you’ve been satisfied with our service and products. We appreciate your feedback and look forward to serving you again soon.
Best regards,
Rebecca - Team Country Collection
“The Georgia nightdress and square neck top I ordered were both excellent and I was very pleased with them. The Polly skirt was very disappointing. Skirt sizing is very large so I did have to return a 12 (I normally wear 14 in skirts) for a 10 which fitted perfectly. The skirt which was very creased when it arrived so I hand washed it in cool water and Stergene. The seams are all puckered making the panels look baggy and the hemline uneven. I tried to gently stretch the seams as I was ironing the skirt, but as soon as the garment dried completely, the seams puckered up again. I'm very sorry to have to ask for a refund on this garment.”
“Item I ordered never arrived, had to email twice before I got a reply and was then told that coincidentally my parcel was returned by Royal Mail that day, 16 days after it was supposed to have been shipped. I was told they would refund me but only refunded me the price of item not the additional £7 postage. I had to email them again and after two days they said the reason was they were waiting for refund from Royal Mail. What a load of rubbish. I was refunded the postage in the end.”
“I recently purchased a skirt from them costing me £78. Expecting a quality material plus quality stitching. Unfortunately I was disappointed with quality and the stitching. Quality is bellow expectations and stitching is poorly done. I've contact them twice to rectify this and they have not come back to me.
I am considering to contact my bank and ask them to pull my payment back.
I shouldn't have trusted a unknown website to shop from.”
“I’ve had several orders from CC and have been delighted with the excellent quality of them all. I never order on line, because I can’t be bothered to faff about with passwords. Ordering by phone is quick and easy and your employee’s are always very pleasant and helpful.”
“Still waiting on a returns label for an order placed in November. They are unable to issue digital returns labels and none of the labels they say are posted arrive. Will update if this is resolved.”
“Have tried spending money with this company several times but their clunky ,slow website leaves me howling with frustration. Have
given up and will spend my money elsewhere”
“I’ve emailed customer services twice I’m the last 7 weeks regarding a faulty earring that fell off my ear resulting in the clip breaking off which apparently cannot be repaired.
Neither time have I had the courtesy of a reply when I asked if I could buy a separate earring.
I’m very surprised at their dismissive attitude especially as they were expensive for a pair of clip on earrings.”
“I am completely fed up with CC continually asking for my password which I have had to change EVERY time I try to order, only to have it rejected AGAIN and AGAIN. From now on you have lost my orders.”
“Paid extra postage of £8.50 as I wanted a blouse for a special event. I was sent a size 12 instead of the ordered size 22 therefore it was useless and left me with nothing special to wear and a waste of 8.50 I was very upset”
“Love the pure wool knitwear and the choice of styles and colours and the range of sizes. However
I wish you would do a pure wool suit in plain navy blue. I believe that there would be a far greater market for this than for the suits in bright colours such as lime green or in multi-coloured patterned fabrics.”
“CC seem to have turned a corner and updated some styles and colours. Their new catalogue was good and for the first time in a long while I ordered a short sleeve top and a long sleeved jumper. Both were of excellent quality and fitted well. It was heaven to have something of quality for a change instead of the cheap Chinese rubbish being inflicted upon us.”
“My last review was out of frustration at no-one answering Country Collection customer complaints line as an order had not arrived after 4 weeks. Eventually, I decided to phone the order-line and got straight through. They solved the problem and 4 days later my order arrived which I am delighted with. If only they had a decent customer contact line. ADVICE- just contact the customer order line if any issues arise.”
“I cannot get any answer by telephone or email to enquire about a missing order which an email told me had been dispatched over 2 weeks ago but not recieved by Royal Mail. I wonder if they are strill in business.”
