“First I wish to say that I have hitherto been very pleased with all your products -mostly jumpers and your double-sided trousers -three pairs of those with which I am still delighted after years of wear.
However, I have now worn the aqua crew-necked pure merino wool jumper several times and have been most disappointed in the feel of it, since ordering it because it was described as 'soft wool', and also in its lack of warmth which I was also not expecting. It is very smart but I need my jumpers to be soft and warm and was most surprised since I have two other 100% Merino wool jumpers from Edinburgh Woollen Mills which are really soft. I can guess that the reason this jumper of Country collection is so popular is because it will not bobble easily, if at all. Top marks for it for that!”
Hi there,
Sorry to hear that the aqua merino jumper hasn’t met your expectations for softness and warmth. I appreciate you letting us know, and we’ll pass your feedback on.
If you’d like any help with a return or further assistance, please let us know and we’ll help.
Kind regards,
Team Country Collection
Hi Mary,
Sorry to hear that the fit isn’t right for you. If you’d like any help with the return, please contact us and we can help with this.
Kind regards,
Team Country Collection
“I am still waiting to receive a returns label (the parcel did not contain one, nor any despatch note or other paperwork). The parcel had only my name, village, nearest town and postcode, i.e. no street name or house number, so it was lucky that the postman at the sorting office knew where I lived.
I'm happy with one of the two items I bought, thank you, but the other is unsuitable. Please can I have that returns label?”
I am very sorry to hear this, I have had a look on your account and can see we did send a returns label out for you yesterday hopefully you will recieve this soon. I am glad you were happy with two of the items.
Thank you for your review. I’m sorry to hear the quality and delivery were not up to your expectations. I can see the order was delivered within the 3 working days as stated. If you’d like to share any more details about the issues you experienced, we’d be glad to look into them.
Kind regards,
Team Country Collection
“When I click on “men’s” in this email I have to scroll through several dozen women’s items to find the few, scattered men’s items. Irritating, and not very customer-friendly.”
Hi David,
I’m sorry to hear the Men’s section is hard to navigate. We appreciate the feedback and will pass it on.
Kind regards,
Team Country Collection
“I was really disappointed in the fit and colour of 2 jumpers , merino cowl. The fit was really too big and the colour of one was a lot duller than I thought it would be. I have 2 of these jumpers already, that I bought last year. They are brilliant. Sadly the standard of these were below par. I must say though that the refund was very quick to appear in my account and a very simple process to follow, so 5 stars for that.”
Thank you for your review. I’m sorry to hear the fit and colour of the two merino cowl jumpers didn’t meet your expectations, especially since you’ve had good experience with them before. It’s positive to hear the refund process was quick and straightforward.
If there’s anything else you’d like to share about what you’re looking for, we’d be glad to hear it.
Kind regards,
Team Country Collection
Thank you for your review. I’m sorry it was left in the wrong public space. If there’s anything else you’d like to share about what happened, we’d be glad to hear it. We would suggest to make a complaint with your local delivery office.
Kind regards,
Team Country Collection
Thank you for your review Diane. We’re sorry the items are unsuitable for you, if you return them too us we can issue a full refund on these for you.
If you’d like help with alternatives, please let us know.
Kind regards,
Team Country Collection
“The goods arrived but one item had not been checked when packing. One piece of the bra was missing and had not been sown in!
However the returns process was speedily executed.”
I'm sorry to hear one bra piece was missing and not sewn in. Unfortunately this has arrived to us like this from the supplier so we will look into how this has happened. We have received it back today and your return has been processed.
It’s good to know the returns process was speedy.
Kind regards,
Team Country Collection
“I bought 3 square necked T shirts last year and was very pleased with the quality and thickness of the fabric. I reordered a white one this year and the quality has really gone down. At £40 for a T shirt, I didn't expect see - through, poor quality cotton. Very disappointing..”
I'm sorry to hear the quality has declined on your latest purchase. We take feedback like this seriously and would like to look into it for you.
Kind regards,
Rebecca - Team Country Collection
“I am completely fed up with CC continually asking for my password which I have had to change EVERY time I try to order, only to have it rejected AGAIN and AGAIN. From now on you have lost my orders.”
“Just had my first order delivered very promptly but had to send most of it back. Wrong blouse (size 16 instead of 12), two other blouses size 12 - one right and other far too tight. Should have been 16. 2 long cardigans size medium -one right and other far too big. Disappointed to say the least.”
