“I am pleased with the items which fit well. The skirt is a very nice lightweight cotton which I know I'll find useful, and I like the style of the top with dolman sleeves.”
Thank you for your review! We’re delighted to hear the items fit well and that you like the lightweight cotton skirt and the dolman sleeve top.
Kind regards,
Team Country Collection
“The order arrived swiftly. The item fitted nicely except over my bust, it only just fitted even though I'd ordered the correct size. The item is lovely so I am keeping it as there isn't a bigger size.”
Thank you for your review, Helena. We’re glad to hear the order arrived quickly and that you love the item, though we’re sorry the fit around the bust was tight despite choosing the correct size.
If you’d like to discuss fit options in the future, please feel free to contact us.
Kind regards,
Team Country Collection
Thank you for your feedback. We’ll pass this suggestion to the team to consider longer lengths for the straight denim skirt.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We’re glad you’re happy with the items and alterations, and that they provide more choice for petite women.
Kind regards,
Rebecca - Team Country Collection
“Disappointed with the skirt and reluctantly returned the top,Loved the fabric but it was far too long for me. Not however my usual experience of country collection.”
Thank you for your review. We're sorry the skirt didn’t meet your expectations and that the length wasn’t right for you, though we’re glad you loved the fabric. It’s helpful to hear that it wasn’t your usual experience.
Kind regards,
Rebecca - Team Country Collection
“The company and its service are good. The shorts i bought are for wearing in the Garden, bargains at £15 each, but they are made in China. I would not buy Chinese in the normal way and never for best.”
Thank you for your review. We're glad you found the service good. Noted about the shorts being made in China.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We’re glad you’ve been happy with your purchases and that you find good value.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We’re glad you find the products good, and we understand price can be a consideration.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We’re glad the fit is perfect and that you’ll wear it lots. Sorry the quality wasn’t quite what you expected. If you’d like to share any further details, we’d be happy to hear from you.
Kind regards,
Rebecca - Team Country Collection
Thank you for letting us know. We're sorry to hear the parcel was misdirected by Royal Mail and arrived battered.
Kind regards,
Rebecca - Team Country Collection
“I have bought from Country Collection for several years and always found their staff polite and efficient.
There was a hitch concerning the validity of my credit card at your end on my last order, which has not happened before and which was dealt with your end and the order restored.
B V Wilson”
Thank you for your review, Valerie. We’re glad to hear the credit card issue was resolved and your order was restored.
Kind regards,
Rebecca - Team Country Collection
“I bought a pair of slippers. They were absolutely fine and arrived on time. But I found the website a bit tricky to use. It did not remember who I was so I shopped as guest just in case.”
Thank you for your review. We’re glad the slippers arrived on time and were fine, though we’re sorry the website was a bit tricky and didn’t remember you. If you’d like any help with your account or have questions, feel free to contact us.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We appreciate you letting us know about the fabric composition of the nightdresses.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We’re glad you’re happy with the product, though we’re sorry about the delayed delivery that meant you had to buy locally. All orders placed over a weekend are despatch on a Monday.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We’re glad the delivery was excellent. We’ve noted your feedback about smaller sizes and will pass it on to the team. If there’s anything else you need, we’re here to help.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review. We’re glad you’re happy with the quality, prices, and service. If there’s anything else you need for your next order, we’re here to help.
Kind regards,
Rebecca - Team Country Collection
Thank you for your review, Mrs. We’re sorry the size 14 felt bulky this time. We understand how tricky sizing can be across brands. If you’d like, we can help you with an exchange or suggest a different fit for your next order.
Kind regards,
Rebecca - Team Country Collection
Thank you for your 4-star rating. We’re glad you received good service and prompt delivery. If there’s anything we can do to make it a 5-star experience, please let us know.
Kind regards,
Rebecca - Team Country Collection
“Have been ordering from Country Collection for well over 20 years and have always found their merchandise to be of a good standard. If there are problems, they are dealt with swiftly with personal phone contact to ensure a quick resolution.”
Thank you so much for your lovely review. We’re delighted to hear you’ve trusted us for over 20 years and that you continue to be happy with our merchandise and service. We’ll pass your kind words to the team.
Kind regards,
Rebecca - Team Country Collection
