“For the first time I am disappointed in my purchase. I will be returning the sweaters when I can get to the post office. The neck cuff on both are completely different and the fit on both is crinckled.”
Hi there,
I’m sorry to hear the neck cuffs are different and the fit isn’t right. If you’d like any help with the return, please let us know and we can assist. We will pass all the comments on for you.
Kind regards,
Team Country Collection
Thank you for your review. We’re glad you like the classic clothing. We’re sorry to hear you find some prices breathtaking. If you’d like to discuss this further, please reach out to our team.
Kind regards,
Team Country Collection
“I'm somewhat disappointed: I ordered a merino wool jumper with a crew neck, but the one I received has a simple round neck, which is not the same thing, and which I don’t like as much.
Also, thre's a problem with the payment process on your website. The first time I tried to order this jumper, I went through the whole process, putting in my credit card details, etc. I pressed the button to pay and thought I had completed the process, but, instead of receiving a receipt or a confirmation, the page asking for my payment details came up again, with old credit card details and a different version of my address. It looked to me as if I was being asked to pay twice, so instead I closed the page and didn’t place the order. I hoped to receive confirmation of my payment, but none came, so two days later I phoned my bank to check if the money had been taken. It hadn’t, so I ordered the jumper, and that time it all went smoothly. However, that had caused me some concern, and I shall check my next statement carefully to make sure I haven’t been charged twice. Please sort out the payment process on your website so that this doesn’t happen to other people.”
Thank you for your review. I’m sorry to hear the jumper arrived with the wrong neckline and that you experienced a concerning payment prompt on our site. We appreciate you bringing both points to our attention. If you’d like to discuss this further, please reach out to our team so we can look into it together.
Kind regards,
Team Country Collection
Thank you for your review. We’re glad you’re happy with the quality, and we appreciate your feedback regarding postage charges.
Kind regards,
Team Country Collection
“I was disappointed to notice there was no label indicating material, washing or cleaning instructions andI was expecting the trousers to fall in a more classic style.”
Thank you for your review. We’re sorry to hear there weren’t material, washing or care instructions. I have sent you a separate email in regards to this.
If there’s anything else you’d like to share about what you’re looking for, we’d be glad to hear it.
Kind regards,
Team Country Collection
“Very disappointed with quality of material. I am unable to get to shops due to age and the fact that their are no decent shops in Bedford. I hate shopping online as the quality of fabrics is so poor and am constantly returning clothes. When a parcel arrives I no longer want to open it as nearly every time it is a complete disappointment. Sadly we no longer produce quality goods in this country so import vastly inferior products.”
Thank you for your review. We’re sorry to hear about the concerns with the quality and your experience with online shopping, and that there aren’t suitable shops near Bedford. If there’s anything more you’d like to share about what you’re looking for, we’d be glad to hear it. I will pass your comments on.
Kind regards,
Team Country Collection
Thank you for your review, Patricia. We’re sorry the jacket didn’t meet your expectations but glad you were able to return it, and we appreciate that you’d consider other items from our range. If you have any feedback on what didn’t work or what you’re looking for, we’d be happy to hear it.
Kind regards,
Team Country Collection
“I returned skirt (length 33”) and ordered a shorter version (length 30”) size 14 but have not had any response so far. Maybe a bit too soon so hopefully this will resolve in a few more days. Otherwise the skirt was good quality and my wife liked it sufficiently to try a shorter version. Good company to deal with, we think!”
Thank you for your review, Alan. We’re glad the quality was good and that your wife liked the idea of a shorter version, we did send your exchange order out yesterday so this is on the way! Any queries please do contact us.
Kind regards,
Team Country Collection
Posted 1 month ago
Thank you for your review. I’m glad the quality was good and your wife is open to trying a shorter version. Sorry for the delayed response. If you’d like to share your order number or any details, you can contact support and we’ll take a look.
Kind regards,
Team Country Collection
“Had to return a dress for exchange. Quite simple and easy to do, unfortunately the dress was returned in a gift box for which we had paid extra but whne the exchange garment was received it was not in the gift box, just normal packaging. Shame as we had paid for the gift box so it should have been returned to us.”
Thank you for sharing your experience. I’m sorry to hear the exchange garment wasn’t returned in the gift box as expected. I have sent you a separate email to yourself in regards to this.
Kind regards,
Team Country Collection
“I returned the coat Size L, to you on September 22 because i need a Size XL . It was picked up by my postman Darren, who copied your return address label into his phone.I watched him and confirm he did this
But I haven't received any confirmation that you have received my return.
Please send me the same Arundel Jacket in Blue Size XL
By the way, the jacket is very well made
Regards,
Keith Mantle RH12 3DN”
Thank you for your review. We’re glad you like the fabric and shape of the blouse, and that it fits as expected aside from the size being a touch larger than your usual 16. We’ll take your sizing note on board.
Kind regards,
Team Country Collection
Thank you for your review. I am sorry about the waist sizes, I will look into this. But we’re glad you found the rest of your experience cooperative. We’ll pass your comments to our team for review.
Kind regards,
Team Country Collection
Thank you for your review. We’re sorry that the skirt didn’t meet your expectations, and that the material felt thin for you. Hopefully one of our other styles will be better for you.
Kind regards,
Team Country Collection
“The item that I ordered arrived in very good time without any delays.
The sizing is on the large side and the pricing doesn't reflect in the quality of the product”
Thank you for sharing your experience. We’re glad the item arrived promptly. Sorry to hear the sizing was large and you feel the pricing doesn’t reflect the quality. If you’d like to discuss this further or arrange a return due to the quality issue as this is something we feel we would like to look into for you. Please do not hesitate to contact us.
Kind regards,
Team Country Collection
“I found it very difficult to order and in so doing ordered 2! It maybe that many people were using the site but I got extremely frustrated!
The skirt is just what I wanted so I'm pleased with the result and will be returning the extra one.”
Thank you for sharing your experience. We’re glad the skirt is exactly what you wanted, and that you’ll be returning the extra item. We’re sorry the ordering process was frustrating. Please feel free to contact me at rebecca.parker@wcfhomeshopping.co.uk if you require any help in the future.
Kind regards,
Rebecca - Team Country Collection
“Unfortunately I had to return my trousers as they were too big overall and too long in the legs. I would say they are a very generous size 12, 29 leg length.
Positive comment is that they are good quality.”
Thank you for your review. We’re glad you found the quality good, and we’re sorry the trousers were too big and long. If you’d like any sizing tips or to discuss options, please get in touch.
Kind regards,
Rebecca - Team Country Collection
I'm sorry to hear the dress material didn't meet your expectations and that you had to return both items. Thank you for letting us know.
Kind regards,
Rebecca -Team Country Collection
“Good quality but overpriced nightdress arrived . Since ordering I have been sujected to daily pop-up adverts on my PC . They are unwanted & a constant divertion , will not be buying from Country Colllection again .”
I'm sorry to hear you’re finding our site intrusive with daily pop-up adverts. That’s not the experience we want for our customers, and we’ll raise this with the team to review our site and advertising settings.
We appreciate your feedback and hope you’ll consider giving us another try in the future.
Kind regards,
Rebecca - Team Country Collection
“The choice of colours is amazing for many items and the service from the company excellent. However, most items are above my normal price bracket, so I only make occasional carefully selected purchases.”
I'm glad you love the colours and the service. We understand that some items can be outside your usual budget. We do run occasional sales and offer a range of more affordable pieces as well. We do appreciate this feedback.
Kind regards,
Rebecca - Team Country Collection
