“I found it very difficult to order and in so doing ordered 2! It maybe that many people were using the site but I got extremely frustrated!
The skirt is just what I wanted so I'm pleased with the result and will be returning the extra one.”
Thank you for sharing your experience. We’re glad the skirt is exactly what you wanted, and that you’ll be returning the extra item. We’re sorry the ordering process was frustrating. Please feel free to contact me at rebecca.parker@wcfhomeshopping.co.uk if you require any help in the future.
Kind regards,
Rebecca - Team Country Collection
“Unfortunately I had to return my trousers as they were too big overall and too long in the legs. I would say they are a very generous size 12, 29 leg length.
Positive comment is that they are good quality.”
Thank you for your review. We’re glad you found the quality good, and we’re sorry the trousers were too big and long. If you’d like any sizing tips or to discuss options, please get in touch.
Kind regards,
Rebecca - Team Country Collection
I'm sorry to hear the dress material didn't meet your expectations and that you had to return both items. Thank you for letting us know.
Kind regards,
Rebecca -Team Country Collection
“Good quality but overpriced nightdress arrived . Since ordering I have been sujected to daily pop-up adverts on my PC . They are unwanted & a constant divertion , will not be buying from Country Colllection again .”
I'm sorry to hear you’re finding our site intrusive with daily pop-up adverts. That’s not the experience we want for our customers, and we’ll raise this with the team to review our site and advertising settings.
We appreciate your feedback and hope you’ll consider giving us another try in the future.
Kind regards,
Rebecca - Team Country Collection
“The choice of colours is amazing for many items and the service from the company excellent. However, most items are above my normal price bracket, so I only make occasional carefully selected purchases.”
I'm glad you love the colours and the service. We understand that some items can be outside your usual budget. We do run occasional sales and offer a range of more affordable pieces as well. We do appreciate this feedback.
Kind regards,
Rebecca - Team Country Collection
“I find that most of your stock is stuck with the same designs. I want more flowery patterns showing a more modern style, after all we may be mature but we still like to look our best.”
I'm sorry to hear you’re not finding the variety you’d like. We’re always updating our range and will pass your feedback to our buying team to consider more floral, modern designs.
Kind regards,
Rebecca - Team Country Collection
“Quality wasn't as good as I expected being a UK company. I ordered a short sleeved knit top - quality is reasonable but looks a little cheap for the price. I also ordered a white shirt in size 16 and it was the smallest 16 I've ever tried! I probably won't order again. It's a shame. Maybe they used to be better?”
