“I paid extra for next day delivery. The items arrived 11 days later!! I tried to call a number of times and there was never any answer. I left 2 messages via the website and have never been contacted. I won’t use you again. I would like a refund on the next day delivery but it’s impossible to contact anyone. Have put it down to experience and won’t use you again.”
“good morning all at country baskets.WOW your products are absolutely fabulous,they have truley lifted the look of my decoration of the tree and garlands..the most realistic products i have purchased.
thank you so much .and hope you all at country baskets have a wonderful holiday this year..
yvonne”
“My order of bluebells was an easy procedure, excellent customer service and speedy delivery. The bluebells are beautiful, very delicate and a much better product than I had previously bought elsewhere. I will definitely be ordering from here again.”
“Terrible customer service after sending me the wrong item.
Offered refund after asking me to return wrong item at my expense when in fact they are in breach of the Consumer credit act 2015.
No phone number to contact, stuck with online message that takes days to get a response- IF you actually do get a response!
Issue still not resolved so now in hands of the payment provider to resolve.
Be careful when choosing to purchase from this company. Can’t even find a complaints process/policy to escalate issue.
Be aware.”
“I love country baskets and am missing the store at high Wycombe very much. Could a store be opened somewhere in the south of England so that I can continue buying from you. The website is not quite the same as choosing in store.”
“Items from Country Baskets excellent, disappointed that one item was out of stock. The delivery took 10 days which was very poor, had to ring you to find out what was happening. Thank you.”
