Cotswold Trading Reviews

Name: Cotswold Trading
Address: 36 High Street, Broadway, Worcestershire
Rating: 4.85

4.9 Rating 2,605 Reviews

97 %

of reviewers recommend Cotswold Trading

Company Reviews

Metrics

Info

4.9

Based on 2,605 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cotswold Trading:

Cotswold Trading has been sourcing uniquely stylish, beautifully designed products for nearly 30 years. An award-winning destination store, we specialise in chic homewares and gifts, with inspirational must-haves and quirky collections to transform your home and garden into a truly special place.

From well-known brands such as One Hundred Stars, Garden Trading, Emma Bridgewater, Robert Welch and Alex Monroe to small artisan designers and makers such as Chalk UK, St Eval Candle Company, The Braided Rug Company, By Room and Elizabeth Scarlett, we have something for everyone and loads for yourself. Browse our ever-changing collection of special gifts online or pop in and visit our stores in beautiful Broadway or Leamington Spa.

Visit Website

Phone:

01386 853331

Email:

enquiries@cotswoldtrading.com

Location:

36 High Street,
Broadway
Worcestershire
WR12 7DT

Cotswold Trading 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order on your website, Very prompt delivery and well packed. Thank you”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear you found the website easy to order from and that the order arrived quickly and well packaged. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Whilst there were obstacles to my order fulfilment, a solution was offered very quickly and found resolving all risk and logistical hiccoughs leaving me a very satisfied customer. Thank you.”

Helpful Report

Hi Simon, Thank you for taking the time to leave us a review. It's great to hear we were able to find a solution to the issue with your order and it's lovely to hear you're a satisfied customer. Best Wishes Sophie (Cotswold Trading)

“Beautifully whimsical holiday cards~ looks as if Santa is walking through the woods have been hand painted. Lovely!”

Helpful Report

Hi Lesley, Thank you for your review. It's great to hear you're pleased with the Museums & Galleries Christmas cards, the Santa in the Forest design is very lovely! We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“My wife loves Branche de Olive candles. I ordered through Cotswold Trading. Excellent and prompt service. Couldn’t wish for better.”

Helpful Report

Hi There, Thank you for leaving us a review. It's great to hear you purchased Branche d'Olive candles from us for your wife. They have so many lovely scents! We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Efficient - prompt, well wrapped, well described, good price.”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear the delivery was efficient and the goods well wrapped. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Ordered the wrong style of Roka bag. On contacting Cotswold they could not have been more helpful in advising on return and reordering of correct style. Very pleased with level of customer service.”

Helpful Report

Hi Carol, Thanks for leaving us a review! I'm so glad we were able to assist in ordering the correct Roka bag and refunding the other. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Great service, delivery, everything.”

Helpful Report

Hi Melissa, Thank you for your kind review, it's great to hear you're pleased with the service and delivery and we welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Lovely product and the company took excellent care in postage”

Helpful Report

Hi Jill, Thank you for your review. It's great to hear you're pleased with the product and you appreciated the care taken with the packaging. We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Excellent customer service and goods as described. Would recommend”

Helpful Report

Hi Pauline, Thank you for taking the time to leave us a review. It's great to hear you were pleased with our customer service and that you liked the goods. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“I had a small problem with a purchase, contacted customer services. I was delighted Sophie and her kindness went above and beyond with her service and care, nothing was too much trouble. Problem was resolved instantly, I was sent replacement and labels to return damaged product. I truly thank Sophie and team for their excellent customer service at Cotswold Trading well worth a visit in their Broadway shop. Thank you”

Helpful Report

Hi There, Thank you so much for leaving us a review. It's so lovely to hear we were able to help resolve the issue for you and so great to hear your compliments on our customer service! We welcome you back to our Broadway shop again soon. Best Wishes Cotswold Trading

“Very prompt delivery of order”

Helpful Report

Hi There, Thank you for taking the time to leave us a review. It's great to hear the order was delivered promptly for you and we welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

“Beautiful cards. Shipping is extremely fast and secure. I love the products. Thank you.”

Helpful Report

Hi Ellen, Thank you for your review. It's great to hear you're pleased with the products and that they arrived promptly to you. We welcome you back to shop with us again in future. Best Wishes Sophie (Cotswold Trading)

“Great service, thank you!”

Helpful Report

Hi Annabel, Thank you for taking the time to leave us a review. It's great to hear you were pleased with our service and we welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Very pleased with my purchase.Excellent speed of delivery. I would definitely buy again from Cotswold Trading.”

Helpful Report

Hi Russ, Great to hear you're pleased with your purchase and that you would come back and order from us again - we look forward to it! Best Wishes Sophie (Cotswold Trading)

“Bought a tree house advent calendar for my niece and she said it was so cute it was breaking her heart and she could not wait to start on it! Thank you.”

Helpful Report

Hi Sally, That's lovely to hear that your niece was so pleased with the Treehouse Advent Calendar! Thank you for your custom and your lovely review. Best Wishes Sophie (Cotswold Trading)

“Very good service, good delivery and lovely product. After trying elsewhere Cotswold Trading was only the only site to have the item still available. Very pleased.”

Helpful Report

Hi There, So great to hear we had the item you were looking for in stock! I'm glad you are pleased and we welcome you back to shop with us again in future. Best Wishes Sophie (Cotswold Trading)

“Very efficient ordering & despatching process. Great product at a good price. I am a fan of Cotswold Trading!”

Helpful Report

Hi There, Lovely to hear you are a fan of Cotswold Trading! I'm glad you found the order and despatch process efficient and I hope you will be encouraged to come back and shop with us again. Best Wishes Sophie (Cotswold Trading)

“Excellent range of products at reasonable prices. Good communication and delivery service. I would highly recommend Cotswold Trading for both you,me and the Planet.”

Helpful Report

Hi Paul, So great to hear you would recommend us and particularly great to hear your comment on us respecting the planet! We welcome you back to place a new order. Best Wishes Sophie (Cotswold Trading)

“I bought these candles for my granddaughter as she just loves this particular scent, I’ve bought from you in the past, these are for Christmas 🤗thank you”

Helpful Report

Hi Mary, So glad you're pleased with the Agnes & Cat candles, I'm sure your granddaughter will love them! We welcome you back to shop with us again. Best Wishes Sophie (Cotswold Trading)

“Hi! Glad you’ve welcomed this feedback. I bought a rug and the product and delivery were great. Thank you for all your help afterwards and the excellent customer service!”

Helpful Report

Hi Steve, Thanks so much for the review! So glad we could help get the discount issue sorted and it's great you're pleased with the product. We welcome you back to shop with us again in the future. Best Wishes Sophie (Cotswold Trading)

Cotswold Trading is rated 4.9 based on 2,605 reviews