Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.41

“Ben is fantastic he listens and really answers the query raised”

Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We will pass your comments on to Ben and the team. CoolCare is on a mission to deliver a superb customer experience and we are looking separately into rour concerns regarding your training. We will continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Easy to use system”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Had initial problems understanding how it worked but now up and running it's all good”

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Posted 2 years ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can improve the experience you and all our customers. We will be in touch with you shortly to discuss this with your directly. Regards, The CoolCare Team

Posted 2 years ago

“A good database for keeping resident and staff information collated onto one system”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Good and easy to understand”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Happy with CoolCare software for our Nursing Home. We use it for staff and residents' details, payroll, invoicing and just starting to set up rotas. Good customer service and help from the technical team if we need it.”

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Posted 2 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 years ago

“Pretty much does what you want it to do. Have some issues around getting the reports I would like.”

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Posted 3 years ago

“Good to navigate”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Used daily and now starting to use as part of workload”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 years ago

“Listens to their customers when needed and the staff are very helpful”

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Posted 3 years ago

“absolutely loved what we were able to use on CoolCare 3, very easy to follow and find information needed, just changed over to Coolcare 4 so still finding my feet, I'm sure it will be even better once I fully understand what I'm doing ;-)”

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Posted 3 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We are confident that once you become aware of CoolCare4 and what it can do for you that you will love this system equally, if not more! We are actively working on developing CoolCare4 all the time to ensure that we bring our customers the best software to assist and empower Care Home Management. Please do not hesitate to contact us if you need anything and we will happily try and help! With best wishes from, The CoolCare Team

Posted 3 years ago

“Prefer cool care 4 to cool care 3”

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Posted 3 years ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our latest product! We love to continually evolve and the majority of our Development work led by feedback from our valued customers. We are delighted that you prefer Coolcare4 and its newly implemented array of features designed to make your working life easier, as this is what we constantly strive for! With best wishes from, The CoolCare Team

Posted 3 years ago

“It does have some great features. And the rota is quite easy to manage. There isn't much competition out there for care homes.”

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Posted 4 years ago

“So far so good - great support if needed - very straightforward & clear. User friendly.”

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Posted 4 years ago

“Have a few issues with the slowness”

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Posted 4 years ago

“We have migrated from CC3 to CC4 recently and it was a fairly easy transition. Some of the older functions were not carried forward to this but still CC4 is more user friendly. They team does listen to feedback and are able to adapt and make changes to help further.”

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Posted 4 years ago

“I found them very helpful when I had a problem with logging into my coolcare”

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Posted 4 years ago

“On the whole a good system. Coolcare4 wasn't great when initially released but it is clear that there has been a lot of work to improve the product.”

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Posted 4 years ago

“..........”

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Posted 4 years ago

“CoolCare is an acceptable system but needs expanding one being a forward button to progress onto the next person without having to go back to the Dashboard”

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Posted 4 years ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

CoolCare Reviews