CoolCare Reviews

Name: CoolCare
Address: Helios 47 Isabella Road, Helios 47 Isabella Road, Garforth
Rating: 4.28

4.3 Rating 142 Reviews

84 %

of reviewers recommend CoolCare

4.3

Based on 142 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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CoolCare 5 star review on 14th June 2022

Adalbert Rugeruza

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It does have some great features. And the rota is quite easy to manage. There isn't much competition out there for care homes.”

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Posted 2 years ago

“So far so good - great support if needed - very straightforward & clear. User friendly.”

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Posted 2 years ago

“Have a few issues with the slowness”

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Posted 2 years ago

“We have migrated from CC3 to CC4 recently and it was a fairly easy transition. Some of the older functions were not carried forward to this but still CC4 is more user friendly. They team does listen to feedback and are able to adapt and make changes to help further.”

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Posted 2 years ago

“I found them very helpful when I had a problem with logging into my coolcare”

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Posted 3 years ago

“On the whole a good system. Coolcare4 wasn't great when initially released but it is clear that there has been a lot of work to improve the product.”

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Posted 3 years ago

“..........”

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Posted 3 years ago

“CoolCare is an acceptable system but needs expanding one being a forward button to progress onto the next person without having to go back to the Dashboard”

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Posted 3 years ago

“Don't feel we've had it long enough to give a fair review. The proof will be when we run our first payroll, which I'm hoping will be end of November. So far so good...... it's user friendly, help from the trainer and on line chat have been fab.”

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Posted 3 years ago

“Would like to be able to change to each home when looking reports. For example, if I look at timesheets for Beaumont Hall it would great to just change to that report for another home. Just a suggestion, otherwise a fantastic system, easy to navigate and the best resource I have.”

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Posted 3 years ago

“Good but too many steps to get to the ultimate area,”

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Posted 3 years ago

“Although my workplace do not utilise all the functions available what we access is easy to use and navigate. It is just a pity that the upgraded basic functions of coolcare 4 are not cascaded down to coolcare 3 which is what we use at work.”

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Posted 3 years ago

Thank you for making the time to send us your feedback Pippa. It's great to hear you find CoolCare3 easy to use and navigate and our Support team helpful. CoolCare4 is our new software which uses lighter, web based technologies. If you would like to discuss CoolCare4 in more detail, please contact us directly. We really do want your experience to be the best it can be.

Posted 3 years ago

“Training was given on line. Face to face would have been more ideal.”

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Posted 4 years ago

Thank you for making the time to send us your feedback Tracey. We really miss popping out to see our customers and seeing their amazing care home in action. Safety has to come first though and we cannot provide face to face training during the current Covid-19 social distancing rules. We do not want to risk the health of our customers and the residents within their care home, or our own staff. Please be assured our Trainer and our Support team are still available via email and telephone, to support you Monday to Friday 9am to 5pm should you need any further support. We can also provide you with further online training if necessary and if there is anything we can do to improve the experience of our remote training then please contact us directly to discuss this in more detail. We really do want your experience to be the best it can be.

Posted 4 years ago

“Easy to use and navigate. Support team are really helpful and always on hand if you are struggling with something. Updates happen continuously so they obviously listen to what their clients want.”

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Posted 4 years ago

Thank you for your review! We really appreciate taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 4 years ago

“Always seem to be able to find what I'm looking for, if not, the support has always been able to help! I feel we could benefit from it even more than we already are.”

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Posted 4 years ago

“Love the system, so easy to work around/navigate. Suggestion: When I look at a report for one home, training for example, it would be really useful if we could just change homes and look at their training report. At the moment we have to move on to another home and then go on to their training matrix. The same goes for budget vs time sheet and time sheets. As an RD we usually look at all our homes reports at the same time so to just be able to go from home to home would be great.”

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Posted 4 years ago

“Very user friendly and has the majority of functionality needed. Few small things could be added to make life easier such as Assessment report Virtual Notice Board sections needs to be more user friendly Ability to sort results by date, name, admission date, home (when looking at care home group information)”

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Posted 4 years ago

CoolCare is rated 4.3 based on 142 reviews