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COO Jewellers Reviews

5.0 Rating 236 Reviews

100 %

of reviewers recommend COO Jewellers

Company Reviews

5.0

Based on 236 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

020 7404 0757

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COO Jewellers 5 star review on 25th March 2023

COO Jewellers 5 star review on 25th March 2023

COO Jewellers 5 star review on 20th March 2023

COO Jewellers 5 star review on 4th March 2023

COO Jewellers 5 star review on 18th February 2023

COO Jewellers 5 star review on 18th February 2023

COO Jewellers 5 star review on 20th September 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Myself and my partner attend the excel wedding show earlier on in the year. We are due to get married aboard in October and came across Colin and. His team. From start to finish the service was outstanding. We Are absolutely overwhelmed with our rings. Nothing was too much trouble and any questions we had Colin could answer and was truthful. We also have had them engraved which adds so much more sentimental value for us. The complete experience was outstanding. Well worth the money and cannot wait to put our rings on on our special day!”

Posted 3 years ago

Hi Katy, thanks for the lovely review, look forward to showing you the diamond bracelet next week. Colin.

Posted 3 years ago

“COO have been amazing - sorting out mine and my partners weding bands. Friendly service and and really helpful when changing the date on our band due to covid. Highly recommend”

Posted 3 years ago

It was not your fault the date changed! Happy to help. Colin.

Posted 3 years ago

“Could not be happier with the service and detail provided by Colin at Coo Jewelers. Despite the difficulty of ordering through lockdown he was able to understand and design exactly what we wanted and my wife (plus me) could not be happier with the quality and design we got. We have used them before and would definitely use them again”

Posted 3 years ago

Hi James, It was a very different way of working, would you mind if we publish the image on social media? No names will be mentioned, please reply by private email. Colin.

Posted 3 years ago

“I’ve used Colin and COO for a number of years now. Whenever I’m looking for jewellery, the person to go to is Colin. The team are professional, helpful, and take the time to make sure you get the piece you’re looking for. My wife has been very happy with their work over the years and so am I.”

Posted 3 years ago

Hi James, It was nice to see you again today, I will let you know when the new order is ready, I have marked it as urgent for you, thanks for leaving a review, much appreciated. Colin.

Posted 3 years ago

“we assume the pandemic effected Lack of communication.. But our rings are nice.”

Posted 3 years ago

Yes, really sorry, workshops and our offices were closed for a full 3 months and caused chaos. However, every ring that was in the system for 2020 weddings was delivered on time. Glad you like the rings. Have a great wedding.

Posted 3 years ago

“From start to finish just perfect. Thank you all.”

Posted 3 years ago

“COO Jewellers have been amazing, and our wedding rings are stunning! Thank you Colin!”

Posted 3 years ago

Hi Chloe, It was a pleasure working with you, I hope you enjoy wearing the complimentary sapphire necklace, happy weddings days :-)).

Posted 3 years ago

“Great Customer Service from start to finish. We were very happy with our Wedding Bands! Highly recommend.”

Posted 3 years ago

Hi Sophie, Thank for taking the time to leave such a nice review, best wishes from the COO team.

Posted 3 years ago

“We would highly recommend coo. They helped us get the perfect wedding rings and the service has been amazing. Colin is so down to earth and really has time for you, he doesn't rush you and makes sure you get what you want & he stays within your budget!”

Posted 3 years ago

Hi Jodie, So pleased you are happy with what we have done, have a great wedding. Colin.

Posted 3 years ago

“We’ve been using COO for over 6 years now and the service is always excellent! Really friendly and knowledgeable staff, I wouldn’t hesitate to recommend them.”

Posted 3 years ago

Hi Vicky, Let's look forward the the next 6 years, see you soon I hope. Colin.

Posted 3 years ago

“Such professional service! Very friendly and extremely helpful, highly recommend them! We picked up our wedding rings yesterday and they are beautiful, thank you Colin!”

Posted 3 years ago

Hi Gemma, Nice seeing you again, thank you for leaving such nice comments. Colin.

Posted 3 years ago

“I have used coo for 5 years now for my wedding band, repairs and custom wants on individual items. I have always been so impressed by the service, quality and expertise at coo and have recommend friends and family who I know have been equally impressed. I will continue to use coo for all my jewellery wants and needs.”

Posted 3 years ago

Hi Gemma, It has always been a pleasure to work with you, thank you for leaving a review, it means a lot to us.

Posted 3 years ago

“We purchased the middle sized Zara no. 10 ring as an Eternity ring for myself and it’s beautiful, I am so pleased with it. It’s the third purchase from COO and we will definitely be using them again. They are always very friendly, helpful and efficient.”

Posted 3 years ago

Hi Sara, Thanks for taking the time to leave us a nice review, have a great wedding day. Colin.

Posted 3 years ago

“Thank you for a wonderful service, I am absolutely in love with my ring and we are looking forward to seeing you again soon to order Marks ring.”

Posted 3 years ago

Hi Fay, It was nice to see you again after so long, we can make Marks ring next year, you have plenty of time. Colin.

Posted 3 years ago

“We can't thank Colin enough for all that he has done. Superb service and the rings are perfect! 🙂”

Posted 3 years ago

Hi Kelly & Mark, Thanks for the review, see you next time for the eternity ring :-))

Posted 3 years ago

“Colin has advised us all the way through and given us a range of options to choose from. Amazing service and the best rings!”

Posted 3 years ago

Our pleasure, look forward to making you the yellow sapphire diamond ring in the future.

Posted 3 years ago

“Fantastic customer service and great to support a local family run business. The offices in Hatton Garden and Essex made ordering and collection very easy. We purchased 2 x wedding rings and Colin was really helpful throughout, even during the difficult times of COVID. customers satisfaction is their main interest and actually suggested a smaller (cheaper) band to suit my partners engagement ring and they were right. Would certainly recommend!!”

Posted 3 years ago

“Fantastic guys thanks so much for everything.”

(COO Jewellers Hatton Garden) - Posted 3 years ago

“With an unusually-shaped, vintage family heirloom of an engagement ring, we were struggling to find a wedding band that would sit nicely with it, and were uncomfortable at the thought of having to send such a precious ring away for days in order to have a bespoke ring created, which was the only option offered to us by other jewellers we had spoken to. Thankfully, googling led us to COO Jewellers and their 3D scanning-and-design service - just what we needed! They responded to our initial enquiry within hours and booked us an appointment with Peter. He understood exactly what we wanted, talked us through all the options, and we only had to leave the ring with him for about 45 minutes (while we had a nice coffee at a place round the corner he recommended to us). We were also under a bit of time pressure as it had taken us so long to find COO, so needed the rings quite quickly - and this got even more dramatically urgent with the advent of the coronavirus crisis. But with everything closing down, Peter couriered the rings to us to ensure that we have them, and they are perfect (both the shaped one to fit the engagement ring and the more standard ring). So thank you, Peter and COO Jewellers for solving a problem that was worrying us, then solving another one when life got crazy, and producing a perfect result! We're delighted and very grateful. (And we should say, the price was less than we were anticipating compared to what we had been quoted by other jewellers - so excellent value too!)”

Posted 4 years ago

“Received an excellent service throughout! Extremely happy with our wedding rings.. highly recommend!”

Posted 4 years ago

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COO Jewellers is rated 5.0 based on 236 reviews