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Cohorted Reviews

4.2 Rating 2,421 Reviews

80 %

of reviewers recommend Cohorted

Company Reviews

Product Reviews

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive the Urban Decay pencil - got instead an extra sample size which I could get for free at any Lancome store. Just cheap products - might as well join Birchbox. Had this box for 4 months now and every month is a different disappointment.”

Hi Maria! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“If I could rate it a zero I would. I paid for my first box 6 weeks ago and I'm still waiting. I had an email to say it had been dispatched by Royal Mail 3 days ago and it's still not arrived and the tracking number they provided was non existent! They took £35 out of my acccoubt and then another £35 before I had even received my first box. I feel like I am going to be spending a lot of time on the phone over the next few days!”

We are sorry to hear about your Disappointment Ben. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in September, then your first box will be delivered in October. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your payment in the previous month for this months beauty box. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. Our Customer service team will contact you immediately to help you track your beauty box.

“They mis-advertise and don't tell you that there's a £35 joining fee. Cancelled my membership immediately”

We’re sorry to hear that you are unhappy with your experience. We can confirm that there is no joining fee. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“no response. non existent customer service. going through my bank to try an get my money back. total fraud,”

We’re sorry to hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

“Today is the 19th and there is no sign of my box. They do not respond to emails. SCAM.”

We are sorry hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Please Email our customer service team at customerservice@cohorted.co.uk who will find the whereabouts of your beauty box.

“I haven't had my latest box. No response to emails. Scam.”

We’re sorry to hear that you are unhappy with your experience at Cohorted Christina. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand to help.

“I paid for a box on the 31st July £35 they then took a further £35 the following day, Iwas then told I would receive a box by 15th august it never arrived, after what feels like 100's of emails and phone calls to which you rarely get a response the phone number is always busy no one attempts to call you back! I have emailed to cancel and ask for a refund! £70...... I wouldn't bother with this beauty box unless you have money and time to throw away!”

We are sorry to hear that you are unhappy with your experience at Cohorted. t is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in August then your first box will be delivered in September. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. All of our Cohorted beauty boxes have been dispatched so please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help.

“we are in August and i'm still waiting for the JUNE and JULY box. i keep sending emails but very late reply and my boxes did still not arrive. I would have expected you to feel ashamed for the miscommunication and make the delivery of the 2nd month in time....but here I am in August, still waiting for June and July boxes to arrive.... of course i canceled my subscription, this is not acceptable!”

We are sorry to hear this Monica, We do appreciate your feedback and do aim to improve on this. We have contacted our customer services to get a hold of you to solve your issue.

“Dreadful box, complete waste of money, literally not one single thing I would use”

We are sorry to know you feel this way. with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“If I could give zero stars I would. Never answer the phone. Don't respond to messages. Royal Mail say they have no notification of the beauty box that Cohorted say they despatched 3 days ago. Now paid for 2 & received nothing. Avoid.”

We are sorry to hear this. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please Email our customer service team at customerservice@cohorted.co.uk who will find the whereabouts of your beauty box.

We are sorry to hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. However, we do apologise for the delay here. We have contacted our customer service team who will get in contact with you and help get your issue resolved.

“Very disappointed with the fact that you pay for two boxes in advance, but "apparently" you only receive the first one up to the 15th of the month, today is the 13th and there are no signs of delivery arriving anytime soon. So I have paid for two boxes in June, today is mid-July and I haven't received even one ... not to talk about the VERY delayed customer service. When you pay £35 for a subscription box you expect good customer service and luxurious service, this couldn't be far from the truth - if I had read the reviews, I would not have signed up for this at all ... canceling my subscription right away. SHOCKING.”

We’re sorry to hear that you are unhappy with your experience Giovana. We appreciate your feedback and apologise for your recent disappointment Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June, then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. Please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help assist you and get your problem solved immediately.

We are sorry to know you feel this way Giovana. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. We dispatch all of our subscription boxes between the 5th & the 10th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service, However, we do apologise if you received your beauty box late. Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

“would of give zero stars if could ,Got my June box they took money out off my account in June for July box but haven't sent it friends have all had emails to say they where shipped yesterday the 7th July .. i want my box or a refund terrible company would never off bought off them if i had off read others people comments...”

We’re sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in May, then your first box will be delivered in June. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your payment in June was for the beauty box in July. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

We are sorry to hear this. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please email our customer service team at customerservice@cohorted.co.uk who will resolve this issue for you.

“Paid for 2 boxes already and not even received 1. Emailed them asking for the 2 boxes, and still no reply (2 days now) I will cancel immediately after I've got the boxes. Bad customer service, and I don't like the fact there is no phone number to call. They are in control of all of this and we have no choice...we just sit and wait...how bad is it that!?”

We appreciate your feedback and apologise for your recent disappointment Andrew. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

We are sorry to hear that you are unhappy with your experience at Cohorted Andrew. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in May then your first box will be delivered in June. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please email our customer service team at customerservice@cohorted.co.uk who will resolve this issue for you.

“They took two payments from me and i didnt recvive a single box! Cant even get a reply from them!”

We are sorry to hear this Sophie. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in March then your first box will be delivered in April. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. All of our Cohorted beauty boxes have been dispatched so please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help.

“Not impressed. I subscribed for a first month black box. I read the terms and conditions it was clear to me I was paying just for that month it wasn't ongoing. Then seen all the bad reviews and decided to cancel it quickly. When I came to cancelling it. It said it was going to take ongoing payments. I did not sign up for that. now that I have cancelled I want a refund, however I have emailed the customer service 4 times and have not received any correspondence.”

We’re sorry to hear that you are unhappy with your experience Hannah. We appreciate your feedback and apologise for your recent disappointment Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in April then your first box will be delivered in May. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk who can help assist you cancel your subscription.

We are sorry hear that you are unhappy with your experience Hannah. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“The box first received 2 weeks late was absolutely rubbish and wasn't worth £35. They don't include premium products in the slightest, they are new brands that are trying to get into the spotlight. I then try to cancel not once but twice after I was assured the account was cancelled but then one month later they take another payment. Absolutely ridiculous customer service, no phone number on the website you can only contact them via email. I won't be ordering from them again such a rip off!”

We’re sorry hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. Please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help assist you and get your problem solved immediately.

“TERRIBLE PRODUCTS. COMPLETE WASTE OF MONEY. MAKES IT VERY HARD TO CANCEL SUBSCRIPTION AVOID AVOID AVOID”

We are sorry to know you feel this way Annie, We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. Please contact our customer service team at customerservice@cohorted.co.uk who can cancel your subscription for you.

“AVOID! Payments were taken as per agreement but by the 24th of the following month I still hadn't received my box. Received several generic emails promising it was on its way- tracking number was fake and did not work- nothing arrived. Saw the box contents online and that others have received theirs so waited in the hope mine would come. No luck. Subscription cancelled and £70 out of pocket. Please do not waste your time or money- such a disappointment.”

We are sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Unfortunately this month our Cohorted beauty boxes were delayed. However, as a goodwill for the delay we placed free items in all of our beauty boxes. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you to ensure you receive your beauty box.

“They are quick to take your money in fact two payments.. so I have paid £70 but not yet to receive one box. I have emailed them and called but no answer. Terrible customer service is a scam for sure.”

We are sorry to know you feel this way. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in February then your first box will be delivered in March. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you to ensure your beauty box has arrived with you.

“Signed up in February and still no sign of March box. If you're going to advertise a time frame of 5-15th of the month you should strive to meet that promise! I received an email to say it had been shipped on the 17th but still nothing. Now fear this is a scam!!”

We’re sorry hear that you are unhappy with your experience. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in February then your first box will be delivered in March. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. All of our Cohorted beauty boxes have been dispatched so please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help.

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Cohorted is rated 4.2 based on 2,421 reviews